Hi,

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!
Thanks.

Hi,

Please provide me a link where I can check this problem, in this way I will be able to provide an working answer.

Thank you for your understanding!

Hi,

Please notice that replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest. Also please note the allocated support hours mentioned in the top banner.

I think that you set the content for homepage in you cloud header from tagDiv Cloud Library, header zone -> https://i.imgur.com/hSe6GPy.jpg content zone -> https://i.imgur.com/HLEGk4J.jpg

If you have other questions related to our theme, just let me know!

Thank you for your understanding!

Hi,

SO if you want to set a category as primer you can do it using our guide from here -> https://i.imgur.com/NY9swxL.png -> https://forum.tagdiv.com/primary-category/ -> https://i.imgur.com/KJI6IVI.png also the category can be create in this place -> https://i.imgur.com/iFbh9mW.png but if you used a different theme and you have set on it some primary category, then is very possible that our theme to no recognize theme.

Also what Vlad S. meant with “Yoast option won’t work either.” was refer to the primary categories, if the theme do not recognizes from the old one, even Yoast will not be able to help.

If I do not understand correctly what you meant, please provide some more details and some example, maybe there was an misunderstanding.

Thank you for your understanding!

Hi,

So if I understand correctly you want to display the date with time on blocks/modules and posts, then you can use this guide -> https://wordpress.org/support/article/formatting-date-and-time/ the settings for date need to be set in -> https://i.imgur.com/rjY6WB0.png -> https://i.imgur.com/wKwDSVN.png -> https://i.imgur.com/kGpyy2C.png -> https://i.imgur.com/NY9swxL.png

Thank you!

Hi,

From what I can see the Montserrat font is in a cloud header on text logo -> https://i.imgur.com/NNhPdpM.png
If you want, , you can send us an email at contact@tagdiv.com and provide admin login. We will take a look. Include a link to this topic in the email.

Hope this will help you!
Thank you!

Hi,

Please provide some more details and some screenshots with the implementation for this custom css
.td-footer-logo .i-amphtml-layout-intrinsic {
max-width: 205px;
max-height: 48px;
}
Also make sure that you clear all cache.

Thank you!

Hi,

Unfortunately for the moment, you can not set the image above the grids, the only way to do that is if you set and image in ad place in mobile theme -> https://i.imgur.com/Ktup4Vy.png -> https://i.imgur.com/9Phobuv.png but this will be display on each page/posts, what you can do is to hide it fore the rest of website with custom css.

Thank you for your understanding!

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

You can change the background color using the settings from theme panel -> https://i.imgur.com/7847wob.png -> https://forum.tagdiv.com/newsmag-theme-colors-introduction/

Hope this will help you!
Thank you!

Hi,

Unfortunately yes, the font style is apply now individually, also for the number of request you can compare some of our classic demos with some pro demos, and you’ll see that there is a little difference -> https://i.imgur.com/lFrGX9D.png -> https://i.imgur.com/n9dF0dk.png

Thank you!

Hi,

I think that most of the problems are caused by a plugin, please deactivate the WPBakery plugin and try again everything should look normal.
If there is still a problem, just let me know!

Hope this will help!
Thank you!

Hi,

Please notice that there is no php file only for the author-box amp, the changes that you’ll make will by display on the desktop/mobile version too.
You can edit it in wp-content/plugins/td-composer/legacy/common/wp_booster/td_module_single_base.php -> https://i.imgur.com/OwNK477.png

Hope this will help you!
Thank you!

Hi,

So if I understand correctly you want to have a mega menu for navigation like this one -> https://i.imgur.com/AOKJn2E.png if is so then you can achieve this by following our guide for mega menu from here -> https://forum.tagdiv.com/mega-menu/
In order to achieve this -> https://i.imgur.com/iqEhZmZ.png, if I’m right this is a category template from tagDiv Cloud Library, this can be import end edit with tagDiv Composer -> https://i.imgur.com/eeXjBPR.png, or if you want to make this as a page, then you’ll need to use tagDiv Composer and set a categories/tags list -> https://i.imgur.com/bZovcBz.png after that you can add an image box -> https://i.imgur.com/BCMIWnr.png if you want you can remove the border from image like this -> https://i.imgur.com/3KcDbty.png

Hope this will help you!
Thank you!

Hi,

So lets try again first will go on the tdsp_config.php in wp-content/plugins/td-standard-pack/Newspaper/includes/tdsp_config.php you can do this via FTP or using the plugin editor -> https://i.imgur.com/rtB9nl2.png -> https://i.imgur.com/rI5ZoMm.png -> https://i.imgur.com/FD8Prv5.png
Now for the td_config.php we’ll go in wp-content/plugins/td-composer/legacy/Newspaper/includes/td_config.php -> https://i.imgur.com/EjavKsl.png -> https://i.imgur.com/zgEuUjH.png -> https://i.imgur.com/CymYLfU.png

Hope this will help you!
Thank you!

Hi chicky365,

From what I can see you do not set the space how Vlad S suggest -> https://i.imgur.com/t4btb9M.png, you’ll need to edit that single post template from tagdiv Cloud Library using the tagDiv Composer, like this -> https://i.imgur.com/UfGzZUU.jpg, click on single post author element and set in space box for example 5 -> https://i.imgur.com/3zeXf3Z.png after that save the changes and clear all cache the results should be like this -> https://i.imgur.com/Ij5y5nx.png

Hope this will help you!
Thank you!

Hi,

If you are using a demo that had set a cloud category from tagDiv Cloud Library, make sure that you do not have set some offset on you category template on blocks, edit it with tagDiv Composer -> https://forum.tagdiv.com/block-settings-guide/ for a better answer, please provide some more details and a link to the website where I can check this problem.

Thank you for your understanding!

Hi,

Unfortunately we did not tested any plugins for recaptcha or security plugins like “wp hide login” and therefore, we cannot say for sure if it will work or not as expected with the theme, sorry! Also, we cannot provide support for untested plugins, but I remember that I been seen a lots from our customers using recaptcha plugins with our this with out problems ( these were apply on default WordPress login, not on theme module login, on this modal it can be add only with custom work).

Thank you for your understanding!

Hi,

If you have other questions related to our theme, just let me know!

Thank you!

Hi,

I remembered a similar case a while ago, the solution was to comment a few lines of code in the composer plugin and in a theme file
– https://www.screencast.com/t/hhSQSlaa
– https://www.screencast.com/t/l9Zzfj3ISy3
This would be the second case where this is happening. The respective user did not mention after this solution was suggested, if the problem was solved or not. Please give it a try and monitor the situation further.

Let me know the results!
Thanks

Hi,

Unfortunately our theme do not have this option, also we didn’t tested any plugins for this therefore we can not recommend one, sorry for the inconvenience!
Also from what I can see in the plugin that you are using is specific that will not work with all themes -> https://i.imgur.com/4v21pBR.png

Thank you for your understanding!

Hi,

From what I can see this image do not longer exist on your website -> https://i.imgur.com/6U1FMJB.png -> https://i.imgur.com/dvypcXv.png if I’m right this should be set in theme panel > ads on post template style 1 and add/banner like this -> https://i.imgur.com/axviSq9.png -> https://i.imgur.com/Sgp8WHF.png so in order to solved the problem, you can replace the link for the banner or remove all the code ( remove the ad ).

Hope this will help you, let me know the results!
Thank you!

Hi,

Yes, the td-footer-wrapper .td-pb-span4:nth-child(1) is for the first colon, the one with the like logo, text about and social icons.

“But how we can find sub items (like logo, text about and social icons) ?” most of these can be found in theme panel > footer -> https://i.imgur.com/TZa4Bgk.png -> https://forum.tagdiv.com/footer-templates/
If this is not what you mean, please provide some more details.

Thank you!

Hi,

The footer for mobile theme and amp can be edit from theme panel -> https://i.imgur.com/wD44XsJ.png -> https://i.imgur.com/Gx4mW4S.png -> https://i.imgur.com/8NIIPPY.png -> https://i.imgur.com/WjMcXYN.png

Hope this will help you!
Let me know the results!
Thank you!

Hi,

If you are using the preview draft, please deactivate the schema articles from here: https://www.screencast.com/t/0E3IucACC You will have to check that in order to deactivate the schema, this issue will be fixed in the next update.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also please make sure that you have the latest version of Newspaper them v10.2

Let me know the results!
Thank you!