Hi descubriendojapon,

I think that you manage to fix the problem, because I do not see any problem on your website -> https://www.screencast.com/t/4rYn80tDe

Thank you!

Hi,

If you have set a header from tagDiv Cloud Library , you need to edit that header template using header manager -> https://www.screencast.com/t/FkAe80JsuCo check the sticky menu, scroll until you see the sticky menu and click the menu and logo -> https://www.screencast.com/t/o6Z8zoJoWbFY -> http://prntscr.com/po2fub -> http://prntscr.com/po2g2q or you can simply delete the row from header menu sticky.

Thank you!

Hi,

If you are not need the amp, then there will be no problem.

Thank you!

HI,

Unfortunately for the moment only the links from media and SoundCloud can be set as featured audio. Podigee link -> http://prntscr.com/po29kj -> http://prntscr.com/po2aem

Thank you for your understanding!

Hi,

What I wanted to say was that the problem was fixed in the package for the new theme update that will be released soon.

Thank you for your understanding!

Hi,

Please make a full backup to your theme before you make the update, also if you are using the child theme, please use the one that will come with the last theme version.
You can check this guide for theme update ( the update is similar for both themes ) -> https://tagdiv.com/update-newspaper-theme/
Also this is our documentation for the new child -> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi,

If you want to change the size of related article then you can change it from Theme panel> Theme Fonts> Post elements ->http://prntscr.com/pnwkf6 -> https://forum.tagdiv.com/newsmag-font-customization/

Thank you!

Hi,

Did you try to set the code like this -> http://prntscr.com/pnwg8a and this was not working, if is so, then, please set the code like this -> http://prntscr.com/pnwh5p -> http://prntscr.com/pnwhce

Hope this will help you!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error
– https://wordpress.org/support/topic/google-search-console-reporting-a-500-error-on-my-theme-folder/
– https://www.rankya.com/wordpress/how-to-fix-index-coverage-issue-server-error-5xx/
– https://wordpress.stackexchange.com/questions/312292/how-to-stop-a-500-error-on-the-wordpress-theme-folder

Thank you

Hi,

If you are referring to video support you can check this file -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_support.php and for video playlist here -> wp-content/plugins/td-composer/legacy/common/wp_booster/td_video_playlist_render.php

Thank you!

Hi,

Yes, that file was moved in wp-content/plugins/td-composer/legacy/Newspaper/parts/header/top-menu.php
Also you can check this similar topic – https://forum.tagdiv.com/topic/login-redirect/

Hope this will help you!
Thank you!

Hi,

Please provide a link where I can inspect this problem, in this way I will able to help you!

Thank you!

Hello,

If you have other questions regarding our theme, just let us know!

Thank you!

Hi,

From what I can see in order to have access to podigee you’ll need to have an account, so even if you can set the link ( to integrate in in the theme ) the visitors will not have access to it until there will open an account.

Thank you for your understanding!

Hi,

No, unfortunately this part of mobile -> https://prnt.sc/pn3g2p can not be edit for the moment, there will be add an option for this section in the coming updates.

Thank you for your understanding!

Hi,

The option to Enable/Disable the Mobile Theme for individual posts and pages was add only for v9.7.4-> http://prntscr.com/pnvkc2
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/
Also the Gutenberg editor can be in conflict with other plugins, please deactivate all non theme plugins, clear all cache and try again.

Thank you for your understanding!

Hi,

The mega menu will display all the post from that category and subcategories, you can check more about mega menu in our documentation from here -> https://forum.tagdiv.com/mega-menu/

Thank you!

Hi,

From what I know this problem was fixed and there should be no problems when you’ll make the theme update, you do not need to take any actions to these fix files.

Thank you!

Hi,

You can do that, but is possible that the problem to reappear if the theme will not recognize the Minify JavaScript made by untested plugins, that is way we offer support only for tested plugins

Thank you for your understanding!

Hi,

First please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
The page speed is determined more from the front page load. That is the main focus. Also we do offer page speed services over a fee, if you want us to increase your page speed you can check our custom services from here -> https://tagdiv.com/premium-customization-services/

Thank you!

Hi,

So practically you want to show only the category from the selected language, usually this option comes from the translating plugin, this is not an theme option.
From what I know the WPML plugin can achieve what you need, maybe there are other plugins too that can achieve this.

Thank you for your understanding!

Hi,

The CDN can help you if it set correctly.
So what you mean that is taking a lot of time until you connect to backend, make sure that you are using a good host and if there are still some problems, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps and make sure that you set the cloudflare as in our guide from here -> https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hi,

Please make sure that you install the theme as in our guide from here ->https://tagdiv.com/how-to-install-newspaper-theme/
Please make sure that you do not have a plugin conflict, please deactivate ALL non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Let me know the results!
Thank you!

Hi,

There is not a standard size fr picture that you want to add in your post, usually we recommend to use images with a bigger size, in this way our theme can create featured images for thumbs -> https://forum.tagdiv.com/theme-thumbs/

Thank you!