Hi,

Seems the Instagram count is not accurate, your ID works for me however
– https://www.screencast.com/t/mQEkYTl1lS
Try clearing all the caches you might have installed or provided by the hosting. If you use CDN purge the files. Then check if the count is properly displayed.

Hi,

A view counter will not be displayed on modules/blocks, there would be no setting to enable the view count for them. They will only display predefined information
– https://www.screencast.com/t/qcZNnOWY
It could be done with code modifications in the theme files, if this is absolutely required
– https://forum.tagdiv.com/topic/how-to-show-postviews-instead-og-commentcount-on-frontpage/
The theme does not have a sharing counter, there are sharing options for posts only but there are no counters.

Hi,

That would be the default page padding top, you could remove it if required by entering this code in the Theme panel->Custom CSS section
– https://www.screencast.com/t/3R00rvRWdAdr

.home .td-main-page-wrap {
padding-top: 0;
}

Thanks

Hi,

I believe that is an embed form that can be used only with WordPress.com. You could either use the other embed which works, or maybe try a plugin if there is one, to recognize and interpret the shortcode you used before.

You could try the Jetpack plugin and see if the shortcodes are rendered, it seems to support the audio embed you mention
– https://jetpack.com/support/shortcode-embeds/

Thanks

Hi,

Unfortunately I cannot see any screenshots you provided. The tagDiv composer has a few text elements that you can use to display simple text or text and images
– https://www.screencast.com/t/2wJ8teMA3L6c
You simply have to choose the row layout that you want, then drag the desired element in the positions you want and configure it. The text color can be changed as you want using the WordPress text editor
– https://www.screencast.com/t/G43fYEr4cr4D
Some of the elements seen in the screenshot I provided require the multi-purpose plugin to be active. Let me know if you have more questions or I misunderstood something.

Thanks

Hi,

So the users cannot login despite using valid login information. From what I can find online there could be a few causes for this to happen, and also some possible solutions you could try
– https://codex.wordpress.org/Login_Trouble
– http://www.zaposphere.com/wordpress-users-cant-log-in-problem-solved-with-htaccess-file-reset/
– https://www.fixrunner.com/cannot-login-wordpress-admin-area/
There could be more such topics online, you could search more.

Hi,

@cccadmin I could give you a code for that, something like this
– https://www.screencast.com/t/2odI0OxLtyi
You can increase the value if you want, then enter it in Theme panel->Custom CSS section

.td-header-style-10 .td-logo-wrap-full {
min-height: 150px;
line-height: 150px;
}

Thanks

Hi,

So you are making changes to a page and after saving it the changes are not displayed. Try creating a test page and edit it with the composer. Save it then check if everything worked properly.
If the pages have been built with the tagDiv composer originally there would be no problem editing the pages again with it. In most cases issues with the composer have been caused by insufficient allocated resources
– https://forum.tagdiv.com/system-status-parameters-guide/

If it displays the success message that would mean the page is saved and it should be displayed. If the old page is displayed instead, it could also be a caching issue, caused by a caching plugin or server provided cache, or maybe CDN.

Hi,

Indeed, as soon as you set a background color or image in the theme panel the website will be boxed
– https://forum.tagdiv.com/background-introduction/

Hi,

I believe it would be best to create different pages, for each language. Create a page in a language and add translations for it
– https://www.screencast.com/t/XfBCfTlrK
Then as the user switches languages for example, the pages will switch as well and display the appropriate page content. You can use the composer to built any of these pages.

Thanks

Hi,

If you have a problem with the composer, first please check if it has been updated automatically (it is now version 2.2).
Also check the theme system status section, check if there are enough resources allocated
– https://forum.tagdiv.com/system-status-parameters-guide/
If necessary contact your hosting provider and ask them to increase the parameters as mentioned in the guide.
Additionally try as a quick test to deactivate all other plugins except theme plugins and see if this has any effect on the issue.

If there is still a problem with the composer functionality, send us an email at contact@tagdiv.com and provide admin login, FTP and cPanel if possible as well. We will take a look. Mention what exactly is happening so we can test. Also include a link to this topic in the email.

Thanks

Hi,

1. The post content width cannot be changed with a theme setting. However, in an upcoming major theme update there will be a considerable amount of flexibility added to how the post pages and templates are created, among many other new options. You will have many new options to create post pages, I cannot say more about it unfortunately.

2. There are a number of demos in work I believe, we try to create and add as many as possible. That demo you mention is somewhat similar to this one
– https://demo.tagdiv.com/newspaper_lifestyle/

Thanks

Hi,

For the moment the topics that a user creates are not private, meaning any other user can reply in them. A downvote or reporting system is not available on this forum, at the moment. I believe this was not considered up to this moment. We believe the community is always trying to help when possible, most users have good intentions when replying in a topic.
We may consider changing forum rules in the future or adding more options a user can take, if necessary.

Thanks

Hi,

@pablodigilio If you are using Google analytics and you have implemented it properly, there would be no problem
– https://developers.google.com/analytics/devguides/collection/analyticsjs/
The analytics code can be entered in the theme panel dedicated section. Then you can analyze the collected website data
– https://support.google.com/analytics/answer/1008083

Hi,

I see that you are using single images to display the ads. From what I can see, in this case the issue could be caused by both composers being active (tagDiv composer and Visual composer). These page builders have a different functionality for single images.

If you use Visual composer for the pages, please deactivate the tagDiv composer plugin. Then the links you set for the single images should work properly.

Thanks

Hi,

I don’t know exactly what that would be, but if you want it to be displayed above or below the related articles section you will have to edit the post template files
– https://www.screencast.com/t/G8vTTKgZW
Each post template has a corresponding loop-single file, located in the main theme folder. Enter the code you want above/below the related articles code and it should be displayed accordingly. This would be an example for for post template 2
– https://www.screencast.com/t/1tNEaXNZYSUK
– https://www.screencast.com/t/amE7PIlWo3jU

Thanks

Hi,

The author box works with author IDs, this value must be entered in the provided field
– https://www.screencast.com/t/hKQ3cXLgLAuH
The author ID can be found in many ways
– http://www.wpbeginner.com/beginners-guide/how-to-find-post-category-tag-comments-or-user-id-in-wordpress/
If you want to use your own ID as an admin, try entering the value 1.

Thanks

Hi,

All the theme blocks and grids can be customized in terms of the content they display and sorting. Depending on their location, either edit the page with the composer and customize the element you want, or in the widgets section of WordPress (when blocks are placed in widget sidebars or footer)
– https://forum.tagdiv.com/block-settings-tutorial/
There is a popular sorting, this requires post views to be enabled
– https://www.screencast.com/t/OlxpJJkS
Based on how many views the posts get, they will be sorted in the respective block or grid.

Thanks

Hi,

Maybe you have deleted it accidentally, or moved it. The default header.php file can be found in the theme files, upload it on your server
– https://www.screencast.com/t/rR4hN8Ue
Unless you have a backup of the theme files you modified or the added code, or the deleted file can be restored somehow, the file could be lost together with your modifications.

Hi,

That would be an older issue, there are many topics about it
– https://forum.tagdiv.com/topic/social-counter-and-instagram-problem/
Basically there were changes made by Instagram to their code, we provided solutions to make the Instagram widget and social counter work. These require some modifications to theme and counter plugin files.
However the latest theme version contains these fixes, there will be no need for modifications. So you could either make the modifications as mentioned in the topic, or update the theme to the latest version. Instagram should work as before either way
– https://www.screencast.com/t/vS5wgCCLZBv

Thanks

Hi,

The theme uses the default WordPress capabilities in this matter, simply adds some style to it, meaning the modal registration/login window
– https://forum.tagdiv.com/login-how-to-enable-user-registration/
For the email that is sent after a user creates an account the theme has no settings. This may be handled with plugins or server provided service if available
– http://www.wpbeginner.com/beginners-guide/how-to-allow-user-registration-on-your-wordpress-site/
– http://www.wpbeginner.com/wp-tutorials/how-to-use-smtp-server-to-send-wordpress-emails/
– http://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-not-sending-email-issue/

Thanks

Hi,

The theme licence can be used on one website according to Envato specifications
– https://themeforest.net/licenses/standard
– https://themeforest.net/licenses/terms/regular
So a theme license can be used for one website only, more websites will require more licenses. You can activate it on a testing domain or if you wish, for testing purposes.

Thanks

Hi,

Sharing should not be a problem if you have the Yoast SEO plugin installed and OG meta is enabled (this is the recommended plugin)
– https://forum.tagdiv.com/facebook-share/
If the post sharing is not displaying the required information, use the Facebook sharing debugger
– https://developers.facebook.com/tools/debug/
– https://kb.yoast.com/kb/facebook-sharing-updated-details/
– https://kb.yoast.com/kb/why-doesnt-facebook-display-an-image/

Thanks

Hi,

In the post content currently you can set up to three ads, using the theme article ad spots
– https://forum.tagdiv.com/article-ads/
The ads will be displayed in the predefined positions they are supposed to. Some post templates display the top ad differently, or have additional ad spots
– https://www.screencast.com/t/Z2RbMjlhpB
Once the ad code is entered, the ads will always be displayed.

If you would like to enter more ads in precise positions, you could check these topics
– https://forum.tagdiv.com/topic/single-post-how-to-place-a-horizontal-banner-right-below-the-sharing-buttons/
– https://forum.tagdiv.com/topic/how-can-i-put-ads-between-post-title-and-social-share-button/
– https://forum.tagdiv.com/topic/add-content-globally-to-bottom-of-each-post/

Thanks

Hi,

I believe this is on our list, a user mentioned it before and we have noted it. An email field will be added to the team member element in a future update. Sorry for the inconvenience. You could enter the email address in the description for the time being if required.