Hi,

If possible please provide the log containing the mentioned error, or as many details about the error message as possible, so we can investigate. Let us know.
I should mention that there haven’t been any similar reports from our users up to this point.

Thanks

Hi,

The settings for the page content from the theme panel will be used for pages built with the wordpress editors – http://prntscr.com/o7adir – http://prntscr.com/o7adna
– http://prntscr.com/o7adro

The page you mention is built with the composer, using text with title elements. Please edit the page with the composer and make the desired font changes there – http://prntscr.com/o7aer9

Note that you can copy the style of one element once you configure it, then paste it to the others
– http://prntscr.com/o7ag3m – http://prntscr.com/o7agah

If you have more questions let me know.
Thanks

Hi,

You could use a cloud category template – https://cloud.tagdiv.com/#/load/Category
In a cloud template the category description has font settings
– https://www.screencast.com/t/CeIXjt6Tdg

In the theme panel there is no general setting for the category descriptions. If you want to keep using the template you are using now, let me know how you want to modify the description. I will try to provide a solution.

Thanks

Hi,

The infinite loading works only with cloud post templates. The initial post must use a cloud template where you can enable the infinite load, for the rest of the posts that are loaded is not necessary.

The theme provides 3 ad spots for the article content, both for the default post templates and also for cloud templates. Other than these, more ads in the post content could only be inserted with plugins maybe, or directly in the content manually.

Note that in the cloud post templates the ad codes have to be entered in the composer directly, in the post content element – http://prntscr.com/o7a8oc

Please let me know if you have more questions.
Thanks

Hi,

So the problem is that the cloud template is not applying, do default post templates apply? if those do not apply as well, then it could happen because of the child theme. Currently there is an issue, when the child theme is active, the post templates do not apply as intended, regardless of what template is applied.

If you use a child theme, try to temporarily deactivate it, then check if the problem is solved. Let me know if that was the cause of the problem.

Thanks

Hi,

You can change the title for the latest articles section, in it’s settings. Edit the respective page with the composer and access the page settings
– http://prntscr.com/o799e5 – http://prntscr.com/o799h4

The business demo contains a customization for all the block titles, the top line that you mention is one of them. By default that block header template (template 11) looks like this
– https://demo.tagdiv.com/newspaper/block-header-11/
I can provide a code that will make it look like in the demo. First you must use block header template 11, then enter this code in the Theme panel custom CSS section

.td_block_template_11 .td-block-title:after {
height: 1px;
}
.td_block_template_11 .td-block-title:before {
display: none;
}

So for example, set the template in the theme panel – http://prntscr.com/o7a1id
Then enter the code, and the result will be as in the demo – http://prntscr.com/o7a1ri

If you have more questions, let me know.
Thanks

Hi,

I have replied in both emails, please let us know if you have further questions or need help, either by email or in the forum.

Thanks

Hi,

I have replied via email, please let us know if you have further questions or need help, either by email or in the forum.

Thanks

Hi,

I believe I know what the problem is. Due to an issue that happened after the 9.7.3 update, the arrows indicating a drop-down menu in the mobile menu are invisible. They are there but invisible.

There is a quick fix for it, until permanently fixed in the next theme update. Please enter this code in the theme panel custom CSS section

.td-mobile-content .td-icon-menu-right {
display: inline-block;
}

Then they should be visible – http://prntscr.com/o6tarj – http://prntscr.com/o6tcxt

Sorry for this inconvenience.
Thanks

Hi,

Some more details about what exactly is happening would be very helpful. The most common causes for composer problems would be these
– https://forum.tagdiv.com/tagdiv-composer-not-working/
Does the issue happen with a specific page or even with new pages?

If it’s happening only with specific pages, then there could be something inside them that is causing problem. Or the respective page have not been built entirely with the tagDiv composer.

If it’s happening with all pages even new pages, then it could be caused by plugins. Best to try as a quick test to deactivate all non-theme plugins and check again.

After trying these suggestions, in case the problem remains, we could take a closer look at it. Please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Include a link to this topic in the email.

Thanks

Hi,

Enter it only once, you can copy it better from the bottom section
– http://prntscr.com/o6syqo
Should work properly, I made tests with it on the website and it should do what you wanted.

Seems I misunderstood the question, I was referring to the search form provided by the theme in the composer.
The text in the search widget which is provided by WordPress could be translated like this
– https://presscustomizr.com/snippet/changing-the-search-string-in-wordpress-search-forms/
Enter that code in the theme or child theme functions file, after you change it to the text you want. Example – http://prntscr.com/o6sxs8 – http://prntscr.com/o6sxyx

Hi,

I understand the problem, I mentioned that this is not how it is supposed to display.

After investigating the problem seems that IE doesn’t support a few CSS properties in the mega-menu design, has some limitations on that part.

Please try to enter this code in the theme panel->custom CSS section, then clear the cache and check again. Should be fixed after doing so – http://prntscr.com/o6remi
Here is the code

.ie8 .tdb_module_header .td-image-container,
.ie9 .tdb_module_header .td-image-container,
.ie10 .tdb_module_header .td-image-container,
.ie11 .tdb_module_header .td-image-container {
height: auto;
flex: initial;
}

Regarding the second question, as far as I know the menu cannot be navigated with the keyboard. Let us know if the code works, also if you have more questions.

Thanks

Hi,

By source page you mean the image itself? So when clicking on an image it should direct to the URL of the image? In the post content for example, you can choose what clicking on an image does – http://prntscr.com/o6d7z0
Maybe this is what you are looking for. Setting the image to link to the media file will lead to the image itself.

If I misunderstand let me know, and if possible provide some examples of what you wnt to do.

Thanks

Hi,

I tried to create a code for this, as it is not possible by default (unless a cloud header template is used).
Based on the current header style the website uses, a code like this should work as needed
– https://pastebin.com/WwPAErrv
The code can be entered in the theme panel custom CSS section, clear the cache after entering it.

Thanks

Hi,

The default post format should be the one you set in the WordPress writing settings
– http://prntscr.com/o6awdq
Maybe you have set the video format as default there, please check it. Let us know if you have more questions or the problem remains.

Thanks

Hi,

The search from has an option to set any text you want for the search button
– http://prntscr.com/o6abp8
So you can change it there. The translation from the theme panel will be used in location where changing the text is not possible.
For example – http://prntscr.com/o6acgj – http://prntscr.com/o6acpl
– http://prntscr.com/o6acxq

Please let us know if you have more question.
Thanks

Hi,

That is not looking properly, I could take a closer look at it. Please post a link to the website where I can see it happening.

If that is not possible, mention if you use a cloud header template. If it’s imported from the cloud mention which one.

Let me know.
Thanks

Hi,

I have inspected the website and noticed what I believe is the problem here.

The menu items are custom links but no links are set to them. So clicking them will do nothing. If they are categories, please add them in the menu as categories
– http://prntscr.com/o69wvp

Note that if the categories used to create mega-menus have no posts in them, the mega-menu will display like this – http://prntscr.com/o69yre

Also as a note, mega-menus without sub-categories won’t display any drop-down on mobile
– http://prntscr.com/o69znw – http://prntscr.com/o69zrk
Mega-menus with sub-categories will display a drop-down, with the respective sub-categories – http://prntscr.com/o6a062 – http://prntscr.com/o6a0ce

The code from above makes the drop-down arrows visible, fixing an issue that appeared in the 9.7.3 update.

If you have more questions let us know.
Thanks

Hi,

Some more details would be very helpful. What elements are you using exactly? I tried with a theme block with modules that can display excerpts (not all the modules do)
– http://prntscr.com/o69tvx – http://prntscr.com/o69tze
They appear just fine. Let me know what elements you are using, and I will check on my end.

Thanks

That may be what is causing the mobile theme issues. You could either experiment with the cache plugin settings, or use the WP super cache plugin. Please let us know if you have more questions.

Hi,

@momoko That would be correct, due to an issue at the moment post templates don’t apply properly when a child theme is active.

@be2name For the time being I can’t say what will happen in future updates regarding the child theme.
As it stands the child theme is limited, it could be used only for adding code in the stylesheet (which can also be added in the theme panel) or adding code in the functions file, which is useful when needed.

Thanks

Hi,

Is it happening only for the homepage? That must mean there is a problem with an element it. It may be caused when adding various codes, shortcodes or scripts in the composer or maybe in the backend of the page – https://forum.tagdiv.com/tagdiv-composer-not-working/
Or when trying to edit a page that was not built entirely with the composer.

If you recently made any changes to the page, before the issue happened, you could try to revert to a previous revision of the page, in the backend.

Thanks

Hi,

All the post content paragraphs have a default margin bottom of 26px. That code will not change this margin, so there should be no difference after adding it.
A code like this will affect the margin however, in the post pages

.td-post-content p{
margin-bottom: 10px;
}

If you use 0 in it there will be no space below the paragraphs.

Thanks

Hi,

@mario118 That would be the theme javascript, which is being loaded from the composer plugin now after the recent updates. Basically most of the theme files are now in the composer plugin, so now they are being loaded from there.
From what I can see there are other resources that are detected by the test
– https://www.screencast.com/t/mc7djU27HzE

There is also an image that provided a 404, this could slow the down the website by quite some time – https://www.screencast.com/t/2t9pe16R
Seems to be related to the mobile header, I suggest that you edit the cloud header with the composer and check the backgrounds on the rows, if there is an image there remove it, or set a different one – https://www.screencast.com/t/WL2jvNdBT
The cloud templates don’t have a stylesheet or any files, all their settings are in the composer. Their CSS settings are generated dynamically.

@budditbud You could begin by checking if the theme requirements are met
– https://tagdiv.com/newspaper-theme-requirements/
Check PHP version, wp-memory etc and if needed make the necessary adjustments where needed.

Thanks