Hi,

Setting a general background color or image in the theme panel will affect the whole website.
One solution would be to use some CSS to do it, without using the theme panel background option.
For example a code like this will make the homepage only appear as boxed, with a background image of your choosing

.home .td-container-wrap {
width: 1164px;
}
body.home {
background:url("");
background-repeat: no-repeat;
background-size: cover;
background-attachment: fixed;
}

Or a background color, depending what you want to do

.home .td-container-wrap {
width: 1164px;
}
body.home {
background-color: red;
}

You could give this suggestion a try, let me know. I can modify the codes if needed, and also a link to the website would be helpful, so I can test there.

Thanks

Hi,

1. I have checked your website – https://clipaxis.info/ seems there is no amphtml link in the page source, so there is no AMP currently. Please check if one of these settings is selected
– https://www.screencast.com/t/Tu3TnZqOI
More about it here – https://tagdiv.com/amp-newspaper-theme/

Then check if AMP is enabled for the content types you want, for example
– https://www.screencast.com/t/VlB1n4zzzwH
After doing this, clear the cache, then test a post page by adding /?amp at the end of the URL.

2. I see two links to xmlrpc pages in the source – https://clipaxis.info/xmlrpc.php
– https://clipaxis.info/xmlrpc.php?rsd

Regarding the first one (with the message), from what I can find that is what it is supposed to display
– https://www.rosehosting.com/blog/what-is-wordpress-xml-rpc-and-how-to-stop-an-attack/

3. The theme provides 3 article ad spots, top, inline after a specified number of paragraphs, and bottom. More ads could be inserted with plugins if needed, you could try some. I have seen users that use the Adrotate plugin, as it provides shortcodes
– https://www.wpbeginner.com/plugins/how-to-manage-ads-in-wordpress-with-adrotate-plugin/

4. Polylang should work just fine, WPML is officially supported. You could make some tests with the free version of polylang, to see if it has the capabilities you require.

5. From what I can see the post content is RTL – https://www.screencast.com/t/OMegiXmN
If you want specific sections from it in LTR you could wrap the text in a div or span maybe with a class, or set a class to specific paragraphs for example
– https://www.screencast.com/t/h09R1oea
Or even set it inline – https://www.screencast.com/t/1D9koi3e

Thanks

Hi,

It could be caused by a plugin maybe, you could try as a quick test to deactivate all non-theme plugins, then try again.
I checked on my end with the latest theme and wordpress version, seems to work fine
– https://www.screencast.com/t/q9X3NYrTe

Thanks

Hi,

Looks fine on the demo from what I can see – https://www.screencast.com/t/qIzomeOoacz7
I also made some tests on my end, seems to work alright.
I then checked your website but I can’t see an Instagram widget used (if this is the website in question – http://www.susanbaggett.com ).
In the latest theme version, from what I know, there is no known issue with Instagram.

We could take a look if there is an issue on your end. Please send us an email at contact@tagdiv.com and provide admin login. We will make some tests.
Include a link to this topic in the email.

Thanks

Hi,

As the guide mentions, one of the setting is provided by Yoast quite while back ( https://yoast.com/yoast-seo-3-1/ ) and the other by the theme.
The theme setting will affect 3 elements: the breadcrumbs, the background, and the sidebar.
The Yoast provided setting will affect the permalinks, that is correct
– https://www.screencast.com/t/G9dW0dmorD5
So these settings are doing different things. The URL of the post will not be affected by the theme primary category setting. If you change the primary category with Yoast the URL will change as well (at least it does for me)
– https://www.screencast.com/t/Sc6csr5TJ
– https://www.screencast.com/t/hWVlENNoJjn
Previously it seems that it had to be changed manually
– https://wordpress.org/support/topic/change-post-permalink-when-selecting-new-primary-category/

But the bottom line would be that the theme primary category setting won’t create additional URLs, it will only affect the elements mentioned in the guide.

Thanks

Hi,

Modules can’t display custom elements, they can only display what is defined in their code which would be these – https://www.screencast.com/t/niq5wsVYccX
They can display the main category of the post, the primary category
– https://forum.tagdiv.com/primary-category/
But they can’t display the tags, or a specific tag that post has.

This could maybe be done by making code modifications to the module files, but they will be lost after theme updates, when the plugins will be updated as well.

Thanks

Hi,

Now the mobile theme seems to display on desktop as well – http://prntscr.com/o5x7a9
These kind of issues are usually caused by caching, the mobile theme plugin may not work or apply properly depending on cache plugin and cache settings used.

We recommend the WP Super cache with this configuration if possible
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/
The super cache works properly with he mobile theme. We haven’t tested any other plugins unfortunately.

I see you use the rocket cache, maybe try experimenting with different mobile settings, cloud work – https://docs.wp-rocket.me/article/708-mobile-caching

Thanks

Hi,

Sorry to hear that you are having problems with the theme. The AMP solution we provide currently consists of the official AMP plugin and the mobile theme
– https://tagdiv.com/amp-newspaper-theme/
If you want us to take a closer look at the problem, please send us an email at contact@tagdiv.com and provide admin login so we can check.

In case you want a refund however, you can request it here
– https://themeforest.net/refund_requests/new
We will approve it as soon as possible.

Thanks

Hi,

If there is a background set, the website will be boxed, in order to display the background. In this case stretching the row won’t work
– https://forum.tagdiv.com/background-introduction/
From what I can see there is a white background color currently set for your website. Please remove that color if you want the website to not be boxed anymore
– http://prntscr.com/o5wyx0

If you have more questions let me know.
Thanks

Hi,

I see it looks like this – http://prntscr.com/o5wv3b which is how it is supposed to show. That is how a mega-menu without sub-categories displays. If you want to create a mega-menu with sub-categories it can be created like so
– https://forum.tagdiv.com/mega-menu/
In case you are having problems creating it, there is an explanation about it in this topic
– https://forum.tagdiv.com/topic/mega-menu-sub-menu-categories-are-not-showing/

Thanks

Hi,

From what I can see you are using a cloud header template. The sticky version of the header can be customized. While editing the cloud header template in the composer, activate the sticky mode, than you can customize the existing elements, or add/remove elements from the sticky mode – http://prntscr.com/o5wsuy
For the cloud headers there are 4 instances that you can customize, default desktop and mobile, and sticky desktop and mobile – http://prntscr.com/o5wtc8

On the other hand, if you do not want a sticky mode, removing all elements from the sticky version will disable it.

If you have more questions let us know.

Thanks

Hi,

Maybe you have (or the plugin has automatically) updated WPBakery to version 6.0.3. I have seen some similar reports from our users mentioning issues with the latest WPBakery version.
We recommend that you do not update WPBakery when available (purchased plugin)
– https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The current WPBakery included in the theme package is version 6.0.2, which works with the theme just fine.

If what I mentioned above is correct, please remove the 6.0.3 WPBakery and install the previous version. It should solve the problem. We will include the new plugin in the next theme update, after we test it.

Thanks

Hi,

From what I can see the mobile theme is not active at the moment. So the responsive version is displayed.
I have checked the website on mobile, in the category pages I currently 2 ads. One in the header – http://prntscr.com/o5vhsq
And one lower in the page (from the sidebar) – http://prntscr.com/o5vju7
Should there be more ads? I will check again if I fail to see the problem. Let me know.

Thanks

Hi,

@Milan The code can be entered in the functions file, either in the main theme or in the child theme.
There are also other ways to remove the field, for example with a simple CSS code in the theme panel custom CSS section

.comments .td-form-url {
display: none;
}

Thanks

Hi,

I have checked the website, but I can’t see the problem. This is how the header looks in the homepage for me – http://prntscr.com/o5vb1f
And in the post page – http://prntscr.com/o5vb7y
Can’t see any shifting at the moment. If I misunderstand please let me know and I will check again. Let me know.

Thanks

Hi,

Maybe there is a conflict between the composer and the plugin. Does it happen if only the theme plugins and the membership plugin are active?
The composer has to be active at all times after the latest theme updates, as most of the theme files are now located in it.
We haven’t made any testing with the theme or theme plugins and any membership plugin unfortunately. So I can’t say what the problem would be in this case. Conflicts may happen, not all plugins work with all other plugins or themes.

Thanks

Hi,

So there are problems after activating the theme with the license key? if the theme panel is not saving the settings properly, there are a few cases that have been identified as most common – https://forum.tagdiv.com/topic/problem-with-newspaper-theme/

If the problem remains after trying these suggestions, we could take a closer look at it. Please send us an email at contact@tagdiv.com and provide a link to the website and admin login. Include a link to this topic in the email and also provide the license key. Let us know.

Thanks

Hi,

A link where I could see this header would be useful. If you are referring to theme blocks and modules these can indeed display an excerpt, but a heading is not used for them
– http://prntscr.com/o5uj3v

Category and tag pages start with a h1, which is the name of the respective category/tag
– http://prntscr.com/o5umao
After this h1 the description is displayed. The description can be entered for each category or tag while editing them, for example – http://prntscr.com/o5uo84

Or maybe you are referring to the woocommerce product pages, these do use a h2 for some elements, like this for example – http://prntscr.com/o5ukvz but the product pages don’t start with a h2, at least I can’t see one when checking.

Thanks

Hi,

Plugins for captcha may work for the default WordPress login page, but they most likely wont appear in the theme login modal. The modal will only display what is defined in it’s code, and at the moment the theme doesn’t have the capability to display a captcha.

So displaying additional elements in the modal could only be done by manually adding the code for them in the modal window file (located in the tagDiv composer plugin), which is not a future proof method. As the plugins get updated along theme updates, the modifications will be lost.

Thanks

Hi,

The customization that positions the post meta over the image is the margin set here
– http://prntscr.com/o5u7vr
Without that margin it would indeed look like in the screenshot your provided
– http://prntscr.com/o5u71k
While editing the respective page with the composer, click on the imported flex block and check in the layout tab if the article meta has the margins set as mentioned above. It could have been removed for some reason.

The website seems to be in maintenance mode at the moment, so I can’t inspect the block to see what the actual problem is – http://prntscr.com/o5u8zi

Thanks

Hi,

You could check some guides and double check if the SSL implementation has been done properly. Check these for example
– https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/
– http://www.wpbeginner.com/wp-tutorials/how-to-add-ssl-and-https-in-wordpress/
– https://css-tricks.com/moving-to-https-on-wordpress/
– https://yoast.com/dev-blog/move-website-https-ssl/
– https://forum.tagdiv.com/topic/moving-to-ssl/

Thanks

Hi,

From what I can see that looks quite broken. There are shortcodes displayed, the style is broken etc.
There is even an error among the shortcodes – http://prntscr.com/o5tuwb

Starting from 9.7 the TD composer has to be active at all times, as most of the theme files were moved in the composer. There is an article about it here
– https://tagdiv.com/updating-the-core-of-tagdiv-themes/
There may be some problems with both composers active, but nothing so major.

I see you might be using a CDN, I suggest that you purge it as a first step
– https://support.stackpath.com/hc/en-us/articles/360001134763-Purging-files-from-the-StackPath-CDN
Also activate the tagDiv composer plugin, and deactivate all non-theme plugins as a test.

After doing this check if the situation has improved.

Thanks

When caching is active the view count may not work properly, for example the number of views displayed will remain the same, despite having more views.
The result meaning the view count should work fine when that option is active, and caching is used. The difference is in the functionality.
We tested the ajax count with the WP super cache enabled, it works fine. There may be issues with other caching plugins however.

Hi,

@gunhanunal Sorry for the inconvenience, there are unfortunately cases that are hard to investigate, and do not happen very often. If you want us to take another look, you can send us another email as mentioned above. We will try our best to help.

Thanks

Hi,

That could happen due to the following. Predefined blocks (1 to 25) should only be placed in these row layouts
– http://prntscr.com/o5td6p
Placing them in the other layouts may have the result you are getting ultimately, despite sometimes looking good in the composer. In the other layouts flex blocks can be used
– https://tagdiv.com/tagdiv-composer-flex-block-elements/

Here are block examples created by us using flex blocks, these can be imported with the cloud library plugin – https://cloud.tagdiv.com/#/load/Blocks
More about the plugin here – https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

If you have more questions let me know.
Thanks