Hi,

From what I can see the images are not being decoded properly, do you use any other image lazy-load or optimization plugins besides the theme lazyload?
Something like the Jetpack site accelerator could cause this problem
– https://jetpack.com/support/site-accelerator/ try disabling it temporarily.
Or disable the theme lazyload – https://www.screencast.com/t/SRN3vfjunT

There are some javascript errors, one of them seems to refer to a lightSlider
– https://www.screencast.com/t/iCDYBwMpSh
Do you maybe use a plugin, or maybe code in the theme panel or theme files related to this error somewhere in the website?

Thanks

Hi,

I believe the fonts are set as lowercase in the theme panel font settings for those elements, you could check there. Start from the header menu and then work your way down in the settings – https://www.screencast.com/t/QXGypYBVivuS (https://prnt.sc/nxfl3y) if they are set to lowercase you can change them there as needed.

As far as I know the demo posts were all built with the classic editor. With the classic editor there will be styling options for dropcaps or quotes
– https://www.screencast.com/t/zkqvgzyk (https://prnt.sc/nxflk4)
It can be done in Gutenberg as well, but only if you use the classic element
– https://www.screencast.com/t/VSe3BzbHZ (https://prnt.sc/nxflzp)

Thanks

Hi,

This is quite unusual, haven’t seen something like this before. The content entered in the text or HTML elements should remain exactly as they are entered, including links either relative or absolute.

What if you make a test and enter the same links in wordpress editor, then update and re-edit or refresh the page – https://www.screencast.com/t/BpblFW2lJu Do the links change then? Let me know.

Thanks

Hi,

That is how browsers encode non ASCII characters, as far as I know there would be no way to change how the browser does this. Some info I found about it here
– https://www.w3schools.com/tags/ref_urlencode.asp
– https://stackoverflow.com/questions/4530173/why-browsers-encode-url-in-this-form

Thanks

Hi,

When the mobile theme is enabled, you will have to create 2 versions for each page. One for desktop with the composer or in any way possible, and one for mobile with the simple mobile editor (can’t be built with the composer)
– https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/

Mobile pages will be empty if no content is added in the mobile editor found in the page edit screen (should be at the bottom)
– https://www.screencast.com/t/sE6as7bJLAq
An exception is the mobile homepage which will show a top grid displaying featured posts
– https://forum.tagdiv.com/featured-posts-2/
Below it there will be a latest articles section.

Thanks

Hi,

The mobile folder is now in the tagDiv composer plugin (after the recent updates)
– https://www.screencast.com/t/pTjNyBnI
You could modify it there if needed. Only custom CSS code can be entered in the mobile theme section in the theme panel, other code would have to be entered in the files directly.

Thanks

Hi,

That is not possible currently, the post settings are available and will work only with the default post type. So they cannot be used for custom post types unfortunately. Maybe this will change in the future, remains to be seen. Sorry for the inconvenience.

Thanks

Hi,

If the ad box is added as an widget, then you can remove the ad title by editing the widget
– https://www.screencast.com/t/4pkhMi6b
If the ad box is added in the composer by default it won’t have an ad title
– https://www.screencast.com/t/MNuGUq7D
Either way you can remove/change the ad title. Let me know if you have more questions.

Thanks

Hi,

@susanapri

1. Using 9.7.2 there should be no problem with the lightbox. Only in 9.7.3 there is currently an issue with it. So if you follow the guide there should be no problem
– https://forum.tagdiv.com/modal-window/

2. The ad box element now support ad codes to be entered in them directly, so there would be no limitation to how many ads you can place in a page or cloud template
– http://prntscr.com/nx0jd9
However as a widget this is not possible, so you will be limited to the 5 custom ads. Adding more would be possible only in the theme files code.

3. Depends on what the problem was initially. However if it’s solved now and working, it should remain like that.

Thanks

Hi,

@arnimation From what I can find the problem from above was caused by the host blocking theme access to the admin-ajax file. The theme uses this file for various operations, including the theme panel.

Similar to the issue in this topic – https://forum.tagdiv.com/topic/cant-save-theme-options-2/
Also if you use Wordfence try to set it on learning more
– https://www.wordfence.com/help/firewall/learning-mode/

Thanks

Hi,

@TheRiz That file was moved in the tagDiv composer plugin – http://prntscr.com/nx0d2i
This happened after the recent theme updates, you could modify it there.

Thanks

Hi,

After a demo is installed with content, you can configure the homepage to display the posts you want. All the grids and blocks have filtering and sorting options
– https://forum.tagdiv.com/block-settings-guide/

Currently you have the default wordpress blog page as homepage. You can build/import a homepage with the composer/cloud library plugin
– https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

The color of the stars when using default post templates can be changed only with CSS
– http://prntscr.com/nx0a2g
In this case enter this code in the theme panel->custom CSS section
– https://pastebin.com/JLfH8PLZ

However using cloud post templates (which can be edited with the tagDiv composer) there will be options to color the stars – http://prntscr.com/nx0aq6

You can find out more about the cloud library template here
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
Also you can see the templates created by us here – https://cloud.tagdiv.com/#/load/All

Let me know if you have more questions.
Thanks

Hi,

From what I can find online there are more cases of this happening with Gutenberg. You could try what is suggested in them
– https://wordpress.org/support/topic/the-editor-has-encountered-an-unexpected-error-3/
– https://www.blogsaays.com/error-editor-has-encountered-an-unexpected-error-after-updating-wordpress-5-0/

It can also be a conflict with Yoast it seems – https://cinchws.com/gutenberg-the-editor-has-encountered-an-unexpected-error/
I use the latest wordpress and Yoast however (11.3), and there is no such problem.

Thanks

Hi,

Do you maybe use a child theme? If you do, try making a small modification in it, in the functions file – http://prntscr.com/nwzyeb
The child theme included in the 9.7.3 package contains this modification.

I should note that there are however some issues that are caused by having a child theme active at the moment. Like for example post templates not applying properly when set to posts. As soon as they are fixed, a new theme update will be released. Sorry for the inconvenience.
You could maybe restore the backup if you have made one, for the time being.

Thanks

Hi,

That may happen if the composer is not active. After a theme update please update the theme plugins as well. You can do that in the theme plugins panel, there will be update buttons for each of them – http://prntscr.com/nwzuaz
Then the shortcodes will be displayed as elements.
From what I can see you restored a backup maybe, an older theme version is installed from what I can see.

Thanks

Hi,

That is the latest articles section, it will always appear at the bottom of the page when the required page template is used – https://forum.tagdiv.com/page-templates-2/
It’s settings are here in the composer – http://prntscr.com/nwzs8g
Or here in the backend – http://prntscr.com/nwzsn3
If you don’t want the latest articles section on the page, select a different page template, for example the default one.

Thanks

Hi,

There would be two ways. The better may to do it is to import the fast news header from the cloud library – http://prntscr.com/nwzjdd
Then in the composer while editing it change the colors – http://prntscr.com/nwzkaq
Once you configure it as you want, set it as the global header template
– http://prntscr.com/nwzlis

If you have more questions let me know.
Thanks

Hi,

Looks like there is no padding, I could give you a code to add some padding as a quick fix
– http://prntscr.com/nwzfyn

.bbpress.tdc-header-template .td-main-page-wrap {
padding-top: 48px;
}

I will also add this on our list as an issue. Sorry for the inconvenience.

Thanks

Hi,

That may happen, sorry again for the inconvenience. From what I know there was no progress in this matter up to this point. You could remove the og image the theme generates from this composer file
– http://prntscr.com/nwz5de

Thanks

Hi,

The theme comes with WPBakery version 6.0.2, in my tests with this version it is working fine. What is happening in your case? Some more details about it would be very helpful. Let me know.

Thanks

Hi,

Cloud templates can’t be translated at the moment, you could create different templates and use them depending on the language of the post. So you can set a template created as needed for each of the languages of the post. That should work properly.
If it doesn’t for some reason, let me know how exactly you are setting it up so I can check on my end.

Thanks

Hi,

Across the entire website is not quite possible. In a page built with the tagDiv composer, if you want to display one of your widget sidebars, you can use the widget sidebar element – http://prntscr.com/nwydjf
Place it where you want it and set it to display from the available sidebars
– http://prntscr.com/nwye0m
This is how you can display a widget sidebar in a page.

For category pages you can set a category for each one in the theme panel, this can be done in the per category settings in the theme panel – http://prntscr.com/nwyfnl

Posts will inherit the sidebar from their primary category by default
– https://forum.tagdiv.com/primary-category/
Unless you set one manually for each post in the post edit screen
– http://prntscr.com/nwygcp

If you have more questions, please let me know.
Thanks

Hi,

Could be a conflict, maybe with a plugin. Javascript conflicts can cause issues as the one you mention. I could take a look at it, please post a link to the website.

Thanks

Hi,

From what I can see AMP is not currently enabled on your website, so I can’t see where the error leads to. In most cases the javascript code it detects is either inserted by a plugin or is inserted manually somewhere in the theme panel. There could be other causes as well, but usually those are the ones.

If you should re-enable AMP I will take a look.

Thanks

Hi,

The child theme included in the 9.7.3 package contains a modification in the functions file
– http://prntscr.com/nwy3hc
If you use an older child theme, it may not work anymore or cause problems.

However even with the modification there still are some issues caused by the child theme. These are investigated and when they are fixed a new theme update will follow. We are sorry for this inconvenience.

Thanks