Hi,

That would be a false positive, so in this case there is no reason to worry. They mention that the high sensitivity scan setting will often produce false positives
– http://prntscr.com/nwy21l

Thanks

Hi,

On our end featured videos from YouTube work same as always, I made a test with a video from your website – http://prntscr.com/nwwljp
However there are cases when this may not work. Like for example if an older PHP version is used. We recommend PHP 7, 7.1 or 7.2 if possible. Or maybe This could also happen if GDlibrary or mbstring PHP extensions are not enabled on the server
– https://tagdiv.com/newspaper-theme-requirements/

If that is not the case and you want us to take a look, send us an email ass mentioned above.

Thanks

Hi,

The latest theme version has no know vulnerability, when there were any in previous versions they were fixed as quickly as possible, in updates. From what I know there weren’t any similar reports after he release of 9.7.3.

Cloudflare’s under attack mode should be used in case of attacks, but this would not be related to out composer plugin. Maybe there really was an attack on the website, you could check logs if there are any, or scan the website, database etc. Or maybe the website went down because of a different issue, you could check server logs as well.

Thanks

That code works just fine on my end. I tried it again – http://prntscr.com/nww9ar
Maybe it requires modifications to apply in your case. Post a link to the website so I can check what the problem is.

Hi,

@FlorentDevos A page won’t appear in the breadcrumbs as an actual category page would. But if you want specific elements to be displayed in the category pages, that is possible since you can build them with the composer. They can contain the elements you mention above.
You can create templates for each category and set them, for example start from a blank template and add only what you want in it – http://prntscr.com/nww5xs

If I misunderstand please let me know.

Thanks

Hi,

So it happens even for new pages? What if you make a quick test and deactivate all non-theme plugins, is the problem solved then? If it is, then a plugin is causing it. But if it doesn’t, then the problem is elsewhere.

In that case, please send us an email at contact@tagdiv.com and provide admin login so we can take a closer look. We may require FTP or cPanel, provide those as well if possible. Include a link to this topic in the email. Let us know.

Thanks

In our tests this doesn’t seem to happen, we will continue the investigation however to try and identify what exactly is the problem and where.

From what I know there is a plugin that you can set to automatically clear transients at a specified time each day, I believe this is the one
– https://wordpress.org/plugins/artiss-transient-cleaner/

If you can send us an email we will check it out. We may need to deactivate your plugins, for testing. If possible also provide FTP or cPanel, that may be needed as well.

From what I know there weren’t any similar issues reported after the last update, something must be causing it in your case.

We will try to add more in the mobile theme in coming updates, I can’t say what exactly will be added at the moment. A list is being made with popular suggestions from users, some of theme will make their way in the plugin.

You can use different plugins for AMP, there is always a choice. We don’t require that the mobile theme + AMP be used, each user can decide what they want. I have seen the plugin you mention used for Newspaper based websites, and from what I could tell it worked just fine.

Hi,

Sorry for the delay. So if you update to the latest version the cloud library stops working, and if you switch to the older version it starts to work.
We will try to investigate this issue you are having as quickly as possible, we will require admin login to the staging website. Also FTP or cPanel if possible. Send them by email at contact@tagdiv.com, please include a link to this topic in the email.

Hi,

Unfortunately there was no progress in this matter up to this point. So when using featured videos from Facebook the post will not have an image thumbnail, unless you set one manually. The video will appear in the post page, but in blocks, grids etc it won’t have a thumbnail.
For the rest of the socials which are supported to be used in the featured videos field, there is no problem as far as I know. Sorry for the inconvenience.

Thanks

If you translated or duplicated the page for example with WPML, then that is expected to happen. The pages will be different, so each can be built in it’s own way and contain different elements and design. The pages will be switched when visitors select different languages.

@valoryn I also have defender active (up to date), but found no problems in downloading the theme package from themeforest. I tried multiple times. Theme package on themeforest is thoroughly scanned by us and by Envato, before making theme available for download.

It may depend on the elements you used to build the website. If you have used WPBakery elements to build pages or posts, then disabling WPBakery will cause problems. In this case both composers should be kept active, and if you want to use the single image element, you can do so with WPBakery.

Hi,

You mean that the page builder buttons are not appearing in the page edit screen?
– http://prntscr.com/nvxjvp
That would be unusual. If the plugins are active the buttons should be there, both WPBakery and the tagDiv composer. Please check if the theme requirements are met as a first step
– https://tagdiv.com/newspaper-theme-requirements/

If they are, we could take a closer look. Send us the website URL and admin login at contact@tagdiv.com, also include a link to this topic in the email. Let us know.

Thanks

Hi,

@ebaskin The smart lists although complex there are in a way also simple. They will create sections (slides) using the headings you choose, and these will be displayed accordingly.

Currently there would be no options to hide sections of the post content or the smart list, based on current page or page number. Creating and using a CSS code for this would be the easiest method. If you found something that works as you need it, you could keep using it.
Maybe there will be more advanced settings added for the smart lists in the future, I can’t say for sure unfortunately. Sorry for the inconvenience. If you have more questions let me know.

Thanks

Hi,

From what I can see in the website page sources there are no links to AMP. The mobile theme is active, that would mean that this is the option selected in the theme panel
– http://prntscr.com/nvwykl
If the mobile theme and AMP plugins are active, and one of the two other settings is selected in the theme panel, there should be AMP available, like this example
– http://prntscr.com/nvx0tq

Thanks

The code will remain there until you remove it manually. Code entered in the live CSS or in the theme panel won’t be affected by updating the theme.

Hi,

@digitalnoisestudios Up to this point there wasn’t any testing done in this matter unfortunately. There are many priority projects in development, there simply isn’t enough time for mode.
Maybe at some point our developers will have the time to check this as well, can’t say when it will happen however. I am sorry for the inconvenience.

Hi,

I haven’t seen that error before. I checked the with the AMP validation tools, seems AMP is valid at the moment – http://prntscr.com/nvwi07 – http://prntscr.com/nvwi40

But when I test with the structured data tool there is an issue
– http://prntscr.com/nvwo63
Could be related to the schema Yoast adds, which cannot be disabled it seems
– https://github.com/Yoast/wordpress-seo/issues/12752
It could be disabled with a code in the functions file
– https://developer.yoast.com/schema-documentation/api/
You could try to disable it temporarily and check again to see if this is really the cause.

Thanks

Hi,

There is an issue with the lightbox in the new theme update, it is under investigation and will be fixed. Seems that when the general modal setting is active in the theme panel, the lightbox will not work properly – http://prntscr.com/nvvxzz disabling it should fix the problem – http://prntscr.com/nvvycf

This and a few other issues are investigated and will be fixed as soon as possible. When they are, a new theme update will be released. Sorry for the inconvenience.

Thanks

Best to try and update by FTP, this is the most reliable and recommended method. Here is a guide if needed – https://tagdiv.com/update-newspaper-theme/
If you have a development copy of the website, test updates there first to see what happens. This would be better then doing it in the live website, in case something is wrong.

From what I can see that is the size of the footer logo image, there is a small thumbnail set – https://gayoutradio.com/wp-content/uploads/2019/05/what-logo-150×80.png
When setting images you can select the size of the image
– http://prntscr.com/nvvdy0 – http://prntscr.com/nvvegf

The reason I suggested using a smaller background image for mobile particularly, is because from what I can find online Safari may not load big images when on mobile, and also has a problem with backgrounds.
However the same image is used on the live demo of the header, when I test the demo with an iPhone the background loads. What if you check the header demo with an iPhone, does it load? – https://cloud.tagdiv.com/header-template-36/

Hi,

1. The cloud library post template don’t have PHP files, these can be created in the composer like a page for example. So they don’t follow a predefined code structure like the default post templates do. The predefined templates can’t be edited with the composer, only in their PHP files.

The loop files of the predefined templates are in the tagDiv composer plugin, you could modify them there, just follow the highlighted directory path – https://prnt.sc/nvedxl

2. One loop single file remained in the theme folder, the default post template. But this will apply only if the tagDiv composer is not active, as a temporary post template basically, before the composer is activated. The actual post template default file is in the composer as well – http://prntscr.com/nvv7fi

So basically if you want to modify the predefined post template, you could do it in the composer plugin. Edit the template you want and modify it as you want.
If you have more questions let me know.

Thanks

Hi,

So the mobile theme is loading on desktop? In almost all cases this issues is caused by various caching plugins. But currently after browsing the website, it doesn’t seem to be happening anymore.
We recommend the WP super cache where possible, this will not cause such problems
– https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

From what I can see at the moment, the mobile theme is set to apply only for AMP
– https://stackrackal.com/oneplus-7-pro-android-q/?amp
That would be this setting – http://prntscr.com/nvuwtr

I have tested the validity of an AMP post, there is 1 error
– http://prntscr.com/nvuxr0
This may happen if you are entering code in this section – http://prntscr.com/nvuy2e which is not a valid auto AMP ad code. The code should be like this – http://prntscr.com/nvuyuw
Please check if that is the case.

Thanks