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tagDiv Staff
I'm passionate for computers, sports and games. I spend a lot of time playing around with divs, scripts, codes, containers. I also coordinate the support team to make sure every customer is properly treated.
Emil G
tagDiv Staff

Hi,

Replied via email.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

1. For the arrows issue i need the link to the page on which double arrows appear, i suspect they come from a plugin.

2. You can use css to remove the shadow:

.mfp-figure:before {
background: none;
}

Add it inside the Theme Panel -> Custom CSS.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

You can set a different sidebar for each post – http://screencast.com/t/QxHTzJbcfM
This will override the category sidebar.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

You can use the following css:

.header-search-wrap {
display: none;
}

or you can remove it from the code – http://screencast.com/t/oMaC1g5Ka5K

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Please check if you properly added the entire code at the end of the functions.php file – http://screencast.com/t/GSWtbWpFG9G5

If you did and still receive that error please send an email at contact@tagdiv.com, specify the issue and provide wp-admin and ftp access so i can take a look.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

The theme already has a print style, just press the print button on your browser to check it.
You can add a print button on your page using the shortcodes or directly using raw code.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

It can be done using javascript, here are some discussions about this – https://forum.tagdiv.com/topic/rtl-problem-on-change-sidebar-position/#post-11707

The same approach can be used for the two header styles, you’ll have to add the code inside the header.php file. If you don’t have basic coding knowledge i suggest you hire a professional developer to build this for you.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Please provide the link to your site, i’m not sure what you’re talking about.
You can also find information on how to build the homepage in the documentation – https://forum.tagdiv.com/homepage/

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

1. Only with custom modifications on the code, unfortunately it’s not an easy task and if you need this i suggest that you hire a professional developer to build it for you.

2. Please provide a link so i can take a look, maybe you have errors in the console. You can also try to disable all plugins (except for the wp-bakery plugin) and check if the issue is still there.

3. You can doit by editing the td_authors.php file – http://screencast.com/t/MXtndRXy

4. That only happens when special characters are used in the sidebar name.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

You can add the value inside the panel_ads.php file – http://screencast.com/t/om4CzClEd
You can use header style 3 – http://screencast.com/t/ruAPeIl1

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

It may be the fact that the theme uses two menus, one for desktop and tablets and one for mobiles. Please provide more details and the tool used for testing.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

This usually happens when you have a CDN and the cache is not cleared, it delivers old files which conflict with the newer ones. Purge the files on CDN, clear all caches and check again.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

You have to add categories and forums into it like this – http://screencast.com/t/RkQ4p6Fkhttp://screencast.com/t/hAR2jeJVRd9Bhttp://screencast.com/t/tA8PLCMw

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Just remove the div used by the respective device, for example if you don’t want the ad on mobiles remove the div that has td-visible-phone class in it.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Please send an email at contact@tagdiv.com , specify the issue and provide wp-admin access so i can take a look.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Sometime you have to use the !important parameter to make it work, ex:

.comment-author .vcard .fn a{color:#00FF00 !important;}

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

How did they change? did you also updated the plugins? please provide more information and a link so i can take a look.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Please try to reinstall the plugin, install the latest version from the plugin folder.
If this doesn’t work please send an email at contact@tagdiv.com , specify the issue and provide wp-admin and ftp access so i can take a look.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Check if there’s some css overriding this setup and please provide a link so i can take a look.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

You can disable it from the Theme Panel – http://screencast.com/t/dNYw5cTW2

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

The css limits the height to 76px – http://screencast.com/t/xoXJgSt0uiR

You can try the following css to change that:

.td-header-style-8 .td-style-8-logo-wrapper .td-logo img
{
max-height: 176px;
}
.td-boxed-layout .td-header-style-8 .td-menu-wrap, .td-header-style-8 {
height: 172px;
}

An alternative is to use another style.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Try to reupload the theme, if the issue is still there please send an email at contact@tagdiv.com , specify the issue and provide wp-admin and ftp access.

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

The link comes from Jetpack, you may have to edit the plugin files, you can try to put this question on their forum, maybe they have an elegant solution. – http://wordpress.org/support/plugin/jetpack

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

Edit the gallery and change the link to Media File – http://screencast.com/t/OnxXeVjuOJxh

Thank you, Emil G.

Emil G
tagDiv Staff

Hi,

For the moment we cannot offer custom work, the time is short and we have to do a lot of work on development, support and fixes and some of the team members are on vacation. Sorry for this, we hope to change this by the end of the year.

Thank you, Emil G.

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