Hi,

@piunited
Thanks! We will continue to investigate this and get back with a fix if we find something wrong.

@ErwinWinkelman
I’ve checked your site and didn’t noticed the second menu, all seems fine. If possible please provide more details about this.

Thanks

Hi,

@marc eastman
I’ve check your site and noticed an error and some notifications in your browsers console: http://screencast.com/t/HoyC4o5or9d ..so I suggest you also try it after you disable all plugins leaving just the VC plugin active, also make sure you empty cache, purge files then test again.
If it’s still not working I suggest you contact you ad provider and let him know about this.

@kirikovdan
Please see this: https://forum.tagdiv.com/topic/background-ad/#post-30778

Thanks

Hi,

We are sorry about this, the second file was added by mistake. We have this on our issue list and will fix this next week.
Until then you can use the 3.2 version of the plugin.

Sorry for the inconvenience!
Thanks for the message!

Hi,

The big grid sort option was designed to work with posts post types so you would need additional customization for this so you need custom work. I suggest you get someone to help you with this as we cannot do custom modification at the moment.
Sorry for the inconvenience!

Thanks for the message!

Hi,

We have this on our feature request list so we will consider it for future update.

Thanks for your suggestion!

Hi,

Try adding a condition to the category name like this: http://screencast.com/t/7ckdObHMPNJu

Thanks

Hi,

Please see this tread: https://forum.tagdiv.com/topic/theme-speed/#post-900 and this this:

– make sure that you have APC installed or another op cache for php. We have receive some reports that accelerator has some problems in specific configurations with our theme and Nginx. This will reduce your server response time.

Also make sure check this without plugins which might cause slow loading.

Thanks

Hi,

Thanks Chris!

@alexgarciab
Unfortunately we don’t have an official showcase available.
Here are some website that use the newspaper theme:

http://www.uesmag.com/
http://www.conservativevoiceofthepeople.com/
http://bigbikemotorcycles.com/
http://infoglass.sazovsky.cz/
http://www.hallofgaming.de/
http://www.grandslamtoernooi.nl/
http://www.webmasto.com/
http://www.soyhomosensual.com/
http://www.descoperalocuri.ro/

Thanks

Hi,

Sorry for the delay!
Unfortunately your requests require custom work so I suggest you get someone to help you achieve this if you don’t know how to do it yourself as we cannot offer custom work for the moment because we work hard on the development, updates, fixes and support.
If you decide to give this a try you can find the code for the author box here: http://screencast.com/t/uQ4I6gvNYo9
I will also add this on our feature requests list and if more will ask for it we will do it.

Thanks

Hi,

I’m not sure I understand what issue you have, could you please provide your site’s URL so I can check?

Thanks

Hi,

Could you please also provide your site’s URL and let me know if when saving it some error appear in your browsers console?
And also please confirm that this happens when using just the Visual Composer plugin and having all other plugins disabled.
Please let me know if possible!

Thanks

Hi,

This happens when you try to access the theme’s index.php file directly. You can find more info about this in this tread: https://forum.tagdiv.com/topic/fatal-error-3/

Thanks

Hi,

I can’t see it on my side, all your icons look fine: http://screencast.com/t/y5o0kkjbczh however we have had some reports regarding this, and not sure for what reasons, seems that the icons are looking like that for some user only.
Please try to regenerate the newsmag fonts then empty cache/purge files again and let me know if this issue persists.
You can also try to regenerate fonts like this:

1. go to https://icomoon.io/app
2. button “import icons”, import from newsmag.svg (in /images/icons/),
3. select all icons;
4. button “generate font”, button “download”;
5. copy the 4 files (.eot, .svg .ttf .woff), in “fonts” folder in the downloaded zip file, rename icomoon.* to newsmag.*, replace old files, done.

Hope this helps!

Thanks

Hi,

Please make sure you have the featured image placeholder from theme panel: http://screencast.com/t/QVT4PBJMP
I’ve also checked your site and noticed these database connection errors: http://screencast.com/t/em7waegoP
I suggest you contact your host providers and let them know about this or go trough this: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-error-establishing-a-database-connection-in-wordpress/

Thanks

Hi,

The version 5 of the newspaper theme is currently under development and we do our best to finish it as soon as possible, unfortunately I cannot provide an ETA on that and yes, it will be free the users who already bought it.

Thanks for the message!

Hi,

Please send an email at contact@tagdiv.com with this request and we will send the files from version you need. Paste a link to this conversation or provide details about this.

Thanks

Hi,

Please make sure you update the theme to the latest version (1.5) as we have fixed this issues in latest theme version.
Use this guide and the ftp method and make sure you also make backup of you current theme installation: https://forum.tagdiv.com/how-to-update-theme/

Thanks

Hi,

We will investigate this and also try to recreate it to find the reason of this. Please let me know of any other details which might help.

Thanks for reporting this and sorry for the inconvenience!

Hi,

Sorry for the delay!
We haven’t had any reports regarding this and I’ve also tested this, trying to recreate it but haven’t managed so please make sure that this isn’t happening due to a puling you use and test this without any plugins active, leave just the Visual Composer active then empty caches and check again.
If you still have issues after doing this please also try to increase the max_input_vars = 1000; value inside the php.ini file to max_input_vars = 5000;.
If you don’t have access to the php.ini file please contact the host administrator and let him know about this issue.
Please let me know how it goes!

Thanks

Hi,

Unfortunately using the Speed Booster plugin could cause issues of this type, because the plugin moves resources to the footer. I will add this on our issue tracker for further testing and we will fix this in next updates.

Thanks

Hi,

You also try to add the following code at the end of the functions.php file:

add_filter( 'jpeg_quality', create_function('', 'return 50;' ) );

It will compress all future added images to 50%, but you have to regenerate the thumbs for the images that were already uploaded, you can do it using the Force Regenerate plugin – https://wordpress.org/plugins/force-regenerate-thumbnails/

I also suggest you go trough Chris’s thread/topics regarding this and if you don’t have code knowledge I suggest you get someone to help you with this because is not easy.

Thanks

Hi,

I can’t access your site using the login credentials you’ve sent. Please look into this.

Thanks

Hi,

Unfortunately it’s not possible to change the width of the theme as is based on a custom grid system. To change the width of the site is needed to change the grid width and all components are based on that grid size.
This require a lot of changes and is not easily doable. If you don’t have developing skills I recommend to hire someone to make this job for you.

Thanks for the message and sorry for the inconvenience!

Hi,

I’ve inspected your site and noticed these jQuery errors in your console: http://screencast.com/t/jTKpyG8t6J
I’ve also noticed that you use the speed booster plugin which could also cause issues like this when used with other plugins so I suggest you also test this without having the speed booster plugin active.
Please let me know how it goes and also let me know about the social plugin you use and if possible provide a link from where we can get the plugin for further testing.

Thanks

Hi,

Please also provide your site’s URL so I can inspect this as I’m not sure about this. Please also try to regenerate thumbnails: https://forum.tagdiv.com/how-to-fix-strange-thumbnails/ ..and re-save your permalinks structure.
Let me know how it goes!

Thanks