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Vlad S
tagDiv Staff

Hello!

Please for the next update, before proceeding, make a full backup of your website and contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look and prepare the update for you.

Thank you !

Vlad S
tagDiv Staff

Hello!

That is the Mobile Theme. If you want to have the responsive version of your desktop you will need to simply remove the Mobile theme plugin. Find more information about the viewports in our guide here: https://www.youtube.com/watch?v=SpGkOnJeNZY&t=9s

Thank you!

Vlad S
tagDiv Staff

Hello!

Can you let us know the steps you took to implement this ? I would like to test this on our side.

Thank you!

Vlad S
tagDiv Staff

Hello!

First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.
Thank you !

Vlad S
tagDiv Staff

Hello!

At the moment there is a bug in the CSS Analyzer plugin. We recommend you not to use it until the next updates when the issues will be fixed. And no, it is not required everywhere.

Thank you for your understanding!

Vlad S
tagDiv Staff

Hello!

Please make sure that you insert the css code properly in here: https://www.screencast.com/t/AiOp1jhbA

Thank you!

Vlad S
tagDiv Staff

Hello!

You can achieve that with a List Menu as you can see here: https://www.screencast.com/t/xbkjdLETkub

Thank you!

Vlad S
tagDiv Staff

Hello!

Implementing CPT is on our developers to do list and they are working on this. At the moment there are not much updates released. This is an ongoing process. Please let us know what you are looking to achieve exactly so we can take a look and see what can be done.

Thank you!

Vlad S
tagDiv Staff

Hello!

Implementing CPT is on our developers to do list and they are working on this. At the moment there are not much updates released. This is an ongoing process. Please let us know what you are looking to achieve exactly so we can take a look and see what can be done.

Thank you!

Vlad S
tagDiv Staff

Hello !

Please make sure that you are uploading the image the full size as you can see here: https://www.screencast.com/t/Oxue274e

Thank you !

Vlad S
tagDiv Staff

Hello!

Send us a link to your page so we can take a look.

Thank you!

Vlad S
tagDiv Staff

Hello!

Just to make sure we’re on the same page. You are implementing this for the mobile theme right ?

Thank you!

Vlad S
tagDiv Staff

Hello!

Please provide a link to your website in order to inspect.

Thank you!

Vlad S
tagDiv Staff

Hello!

Yes, that is the auto-reply, you can ignore it. One of my colleagues will get back to you as soon as possible. Max 24 hours from when you sent the e-mail.

Thank you!

Vlad S
tagDiv Staff

Hello!

Unfortunately we cannot investigate your website due to the coming soon plugin. Please disable it so we can take a look.

Thank you!

Vlad S
tagDiv Staff

Hello!

As you can see here on the Waterfall: https://gtmetrix.com/reports/www.reallyfedigital.com/p4J3GFqT/ You have to optimize your images. Some of them are not even loading, which can cause complications on a page speed report.

Take care of the images and you should be very pleased with the result!

Thank you!

Vlad S
tagDiv Staff

Hello!

Please provide a link to your website and also let us know what the issue is so we can inspect.

Thank you!

Vlad S
tagDiv Staff

Hello!

First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.
Thank you !

Vlad S
tagDiv Staff

Hello!

First, please start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.
Thank you !

Vlad S
tagDiv Staff

Hello!

Please provide a link to your website in order to take a look.

Thank you!

Vlad S
tagDiv Staff

Hello!

If you don’t have WP Bakery installed, What have you used to edit the template ? Or this is an old edit ?

Thank you!

Vlad S
tagDiv Staff

Hello!

Please provide a link to your website in order to inspect. Also make sure that your server settings are all as you can see in our guide here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Vlad S
tagDiv Staff

Hello!

Please make sure that you have followed all the steps as you can see here: https://forum.tagdiv.com/the-newsletter-plugin/ Also from version 11.2 our team has developed our own Newsletter plugin which can be integrated using tagDiv Composer as you can see here: https://forum.tagdiv.com/tagdiv-opt-in-builder/

You can choose on 1 which fits you the most.
Thank you!

Vlad S
tagDiv Staff

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. You will have to contact your host and let them know that your admin-ajax.php is blocked either by firewall or the security settings.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.

Let me know the results!

Thank you !

Vlad S
tagDiv Staff

Hello!

Have you tried removing and re-adding the code ? Re-add the code, clear the cache and let us know the result!

Thank you!

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