Hello !

Please make sure that you are using an image that has a bigger size. The image looks like that because it is too small: https://www.screencast.com/t/8ScCCbAErR2

Thank you !

Hi,

You need to install the Cryptocurrency Price Ticker Widget here is what you need to do -> https://www.screencast.com/t/ufiiI5kd -> https://www.screencast.com/t/b6hIS9X62a
-> https://www.screencast.com/t/jJ05fPj3jEV
set the shortcode for crypto in column tex ere it says Please install the Cryptocurrency Price Ticker Widget” , click edit Content https://www.screencast.com/t/j2d4i6aXZX
-> https://www.screencast.com/t/Ct4FbpjV3v

Thank you!

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Yes, you can send it on our social media message and ask for it to be redirected to me: https://www.facebook.com/TagDiv Or you can send us an e-mail but please note that on the e-mail it may take up to 24 hours until we reach to your e-mail: contact@tagdiv.com

Thank you !

Hello !

You can use the column text element in order to render shortcodes or use HTML codes.

Simply copy the shortcode and insert it in the text area of the column text as you can see here: https://www.screencast.com/t/UEMEsVKog

Column text is an element from tagDiv Composer.

Thank you !

Hello !

The page speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/
– https://tagdiv.com/how-to-increase-page-loading-speed/
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
For page speed and other services you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Hope this will help you!

Thank you !

Hello !

It seems that your top color is now changed: https://www.screencast.com/t/kmIin65S

Also please remove the code from here: https://i.imgur.com/JyEkIGX.png

Thank you !

Hello !

As you can see here this is our list of tested plugins: https://www.screencast.com/t/KTbqCW4H3G But please note that there are many users of Newspaper Theme that work with it. This is most likely a setting in the plugin that conflicts with the Newspaper Theme.

Let us know the result !

Thank you !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

We need to take a look and see what happened there.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

That can be edited on the Multipurpose tab here: https://www.screencast.com/t/jxzwSFop1

For the youtube please make sure that you are using the Youtube API: https://forum.tagdiv.com/youtube-api-key/

Thank you !

Hello !

I have sent this to our developers to take a look. At the moment there is no current ETA on this but as soon as something changes we will let you know !

Thank you for your patience !

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.

Thank you !

Hello !

Yes, Only your support license will expire. The theme and all the updates and functions are lifetime available.

Thank you !

Hello !

I have inspected your website and couln’t see any links in your excerpts. Can you guide us where to inspect ?

Thank you !

Hello !

Unfortunately this option is not yet available in Newspaper Theme.

Thank you !

Hello !

Please check in the website manager what header are you using: https://www.screencast.com/t/fBnPwIXUKk

Make sure that you are using the same header.

Thank you !

Hello !

1. Unfortunately this is a bug at the moment that our developers are working on it.

2. Please show us a screenshot of the steps you take so we can try this on our end.

Thank you !

Hello !

Yes, you can simply create a new page, customize it and set it as your homepage. Take a look here: https://forum.tagdiv.com/homepage-how-to-build-and-set-it/

Thank you !

Hello !

When you hover over a demo you can see what the required plugins need to be active in order to install it: https://www.screencast.com/t/82k8vo1y Simply go tot Plugins and install the required one.

Thank you !

Hello !

Our custom work team may be able to help you over a fee. Please contact them and provide to them as many details as possible in order to get an accurate quotation: https://tagdiv.com/web-development-services/

Thank you !

Hello !

Please provide a link to your website and we will take a look at it.

Thank you !

Hello !

Please make sure that you have activated the proper thumbs for the mobile theme. The mobile theme requires the “265×198” and the “741×486” thumbnail sizes in order to show the featured images properly.

This can be found in here: https://www.screencast.com/t/N18dR3qZrh

Thank you !

Hello !

Normally you shouldn’t. You will have to test this since it is not tested on our side.

Let us know the result !

Thank you !