Hello !

Are you using the same header on both pages or you have created 2 separate headers ? You can check this by accessing the Cloud Library.

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Hello !

We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

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Hello !

Unfortunately at the moment there is no method to change the design of the Mobile Theme. You could probably do some slight modifications within the code but for that you will need a good freelancer or a team to do it.

The mobile theme was designed for speed and that is why the design possibilities are low.

We are sorry for the inconvenience !

Hello !

You can copy the code from one page and copy it to another as you can see here:

Open the page editor: https://www.screencast.com/t/rSUgDDPWJEI6

Copy the code: https://www.screencast.com/t/rcwnC8j6

And you can paste the code in another page which will become editable using tagDiv Composer.

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Hello !

You can create pages from here: https://www.screencast.com/t/c0GBGcy2

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Hello !

Please provide a link to your website in order to inspect.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

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Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

Please follow our video guide here: https://www.youtube.com/watch?v=HXQQygkCCJo&t=6s

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Hello !

Your code is not correct as you can see here: https://www.screencast.com/t/6f6hjSNo8y5 Not even wordpress renders it. This is not a Newspaper Theme issue.

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Hello !

Please make sure that you set each element properly as you can see in our guides here: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and https://forum.tagdiv.com/the-newsletter-plugin/

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Hello !

Although it seems a common issue the cases of this issue being created by the same conflict. Our team has to investigate everytime to see what causes the issue.

Unfortunately without proper access we can’t do our job faster and easier.

Thank you !

Hello !

The speed of your website depends on how well your site is optimized, if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Also if you want our custom services, you can contact our custom work team here: https://tagdiv.com/premium-customization-services/

Thank you!

Hello !

If you are using Cloud library templates then you will have to edit them using tagDiv Composer as you can see here. Simply drag and drop the views element: https://www.screencast.com/t/XlRvXWofB

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Hello !

Depending on how many saves have been done since you can try CTRL + Z and it should revert you to a few saves back.

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Hello !

You can apply your category layout from theme panel as you can see in our guide here: https://forum.tagdiv.com/cloud-library-category-templates/

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Hello !

TagDiv Composer is a page builder. You cannot make post content with it. Find out more about it here: https://forum.tagdiv.com/tagdiv-composer-tutorial/

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Hello !

Unfortunately none of your requests are possible in Newspaper Theme at the moment.

Thank you for your understanding !

Hello !

Indeed that photo is an older one. Our team is working on changing that. If you have checked all the boxes green and all your system status is as shown in our documentation you should be good to go.

Let us know the results !

Thank you !

Hello !

Indeed that photo is an older one. Our team is working on changing that. If you have checked all the boxes green and all your system status is as shown in our documentation you should be good to go.

Let us know the results !

Thank you !

Hello !

Please note that DATA SPAI is coming from your Plugin not from Newspaper Theme. TSHORTPIXEL ADAPTIVE IMAGES (SPAI) is a non tested plugin that is not covered by the support team.

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Hello !

Please let us know what Theme version are you currently running. This is an older issue that was fixed pretty fast. You can take a look at this topic: https://forum.tagdiv.com/topic/fatal-error-uncaught-error-call-to-a-member-function-format/

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Thank you !

Hello !

Normally this should work. As long as you copy both loop-single and single-template: https://www.screencast.com/t/V2aM1NO7Fn0. You can find this in our guide too: https://www.screencast.com/t/ld2PKb58lr

I hope this was helpful !

Thank you !

Hello !

Please provide a link to your website and let us know where can we find this banner and we will take a look.

Thank you !