Vlad S Hello!
Can you send us a screenshot of your excerpt settings to see what the issue might be ?
Thank you!
Vlad S Hello!
The adsense code on Mobile theme plugin must be inserted in here in the place you want: https://www.screencast.com/t/QDmC0Dkx
Thank you!
Vlad S Hello!
The adsense code on Mobile theme plugin must be inserted in here in the place you want: https://www.screencast.com/t/QDmC0Dkx
Thank you!
Vlad S Hello!
Unfortunately for this you will have to contact your ad developer. Ad loading speed is not determined by the theme. You can test this without the theme active.
Thank you!
Vlad S Hello!
That may be possible but unfortunately this is custom work and is not covered by the support team.
Thank you!
Vlad S Hello!
Please note that we recommend only experienced users to work on the code in order not break the theme. There are multiple files which connect all the social media icons and informations. The icons should be located in here: https://www.screencast.com/t/uwMyG9ylRK
Thank you!
Vlad S Hello!
Can you let us know how did you edit the redirects ? Are this 2 separate pages or both links should look the same ?
Thank you!
Vlad S Hello!
I have inspected your website and everything seems to be working fine here: https://www.screencast.com/t/pBdBKkjdMdtu
Thank you!
Vlad S Hello!
Unfortunately we do not offer live support at the moment. Are you using the default gutenberg or the plugin one ?
Thank you!
Vlad S Hello!
As you can see here on the waterfall there is an element that is not loading, this is causing some CLS since the container may shift its shape or place when the image is not returned: https://gtmetrix.com/reports/www.beingoptimist.com/L21IStff/ Let us know if the issue is still the same after fixing this.
Thank you!
Vlad S Hello!
Indeed this is a known issue that our developers are working on fixing as we speak. We are hoping for this to be released as soon as possible.
Thank you for your understanding!
Vlad S Vlad S Hello!
By using tagDiv Composer you are able to fully edit it. You can take a look at our video guides here for more tips and tricks: https://www.youtube.com/user/tagdiv
Thank you!
Vlad S Hello!
Unfortunately due to the use of cloud library templates this is not as easy as it appears now. The best method still remains a full backup done with database by your host.
Thank you!
Vlad S Hello!
I have, tested on 1 iOS device and 3 androids, only one time I was able to capture the issue. Indeed this seems to be a strange one, This should be able to fix by editing your post content in tagDiv Composer for the mobile viewport: https://www.screencast.com/t/D0kcbdk0eq
Thank you!
Vlad S Hello!
Please provide a link to your website in order to inspect.
Thank you!
Vlad S Hello!
Unfortunately for this at the moment the only solution is to manually update the theme via FTP. When doing update via wordpress the theme gets disabled and the widgets reset ( this happens due to wordpress) Unfortunately to restore this it is important that before any update you have a full backup ( that includes the database ). Most hosts should have backup options from time to time. If they do have all you have to do is to update the theme via FTP and this issue will no longer occur.
I hope this was helpful!
Thank you!
Vlad S Hello!
Unfortunately for the templates this feature is not yet available.
Thank you!
Vlad S Hello!
What do you mean by “stop my page from loading” ?
Breaking the page is not possible, that is how the page has been built. Please provide a link to your website.
Thank you!
Vlad S Hello!
We need to take a look to see what can be done there. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Our team will take a look ! Please note that at the moment the support is a bit crowded. Replying may take up to 48 hours.
Thank you !
Vlad S Hello!
That can be done on Theme panel – system status and you can reset the key from there: https://www.screencast.com/t/Qfpziczeph
Thank you!
Vlad S Hello!
I’m not sure I fully understand your question, can you be a bit more specific about what you are looking to get ?
Thank you!
Vlad S Vlad S Hello!
I have tested this from multiple devices and it works fine on our side. There are no issue. Can you try with another device too ?
Thank you!
Vlad S Hello!
Indeed this is a bug, I have passed this to our developers in order for them to take a look and see what can be done: https://i.imgur.com/tJlYMkd.jpg
Thank you for your patience!
