Hello !

Thumbs can be activated by going into Theme Panel – Block Settings – Thumbs on modules/blocks: https://www.screencast.com/t/hlIFy08qhK0l

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Hello !

The link you provided is not working. Please provide a proper link to your page.

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Hello !

A stretched background will overwrite the background color / image. While having a background image you can only use the boxed layout.

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Hello !

Please provide a link to your website and also show us what are the errors that you’re experiencing, some photos would be helpful !

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Hello !

This seems to be directly hosting issue, as you can see most of the website loaded from my cache memory and it still took 5 seconds to load: https://www.screencast.com/t/Kqsse9KU

We suggest you to contact your host regarding this matter.

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Hello !

Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again. We are running standard pack on even php 7.3

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Hello !

You can implement that using the tagDiv Composer but you cannot implement them into an ad. You can take a look at our revolution slider here: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/

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Hello !

For autoptimize you have to enable ONLY Optimize javascript, HTML, CSS. The aggregate options will affect your cache.

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Hello !

This !important is a specific tag and does not affect anything. It is a tag that helps the design part.

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Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello!

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

Please note that there have been updates on the Child Theme too. Follow our child theme tutorial here: https://forum.tagdiv.com/the-child-theme-support-tutorial/ ; If you’re runing 9.8 or lower I recommend to you to create a backup first doing the update.

Please make sure that you do the procedure properly according to our documentation here: https://forum.tagdiv.com/how-to-update-the-theme-2/

The best way to update the Newspaper Theme is to delete the current Newspaper Theme version and TagDiv Plugins and after that you can install the new version.

You can find 9.8 version here: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/

Also please read my last reply about update on this post: https://forum.tagdiv.com/topic/update-to-newspaper-10/

Overwriting files will cause conflicts.

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Hello !

You should not loose any information because all the information is stored in the database.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

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Hello !

Yes, you can achieve this using the tagDiv Composer and using Icon Box elements and choose the ROW layout as you can see it here: https://www.screencast.com/t/FgnVlV6HJ

I hope this was helpful !

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Hello !

Please let us know your e-mail address in order to search it, maybe it got into spam.

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Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

The issue is related with the same one from here: https://forum.tagdiv.com/topic/why-there-is-white-screen-when-browsing-on-my-website-with-mobile-phone/

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Hello !

Please try this code .td-main-content-wrap .td-pb-span4 .td-image-container {
box-shadow: 50px 2px 4px #888
;}

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Hello !

1. No, you will have to implemented exactly as google says.

2. I don’t quite understand what you mean.

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Hello !

That can be achieved by editing the background color by editing it from Theme Panel – Theme Colors – General – Background Color.

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Hello !

First it loads pretty good on our mobile devices but still slow, so the images appear but they take a long time to load. Also you can test this but be carefull on cache ! Using Google Chrome, right click on your homepage and Inspect, go to the Network tab and refresh: https://www.screencast.com/t/qviZRP7b As you can see almost the entire website loads from the cache but when it doesn’t you will see some long waiting time from the host.

Also you can test your website here: https://gtmetrix.com/reports/bangkokesports.com/iKmkf51c And honestly there are a few things to improve but 11s to load the page means a lot.

Thank you !