Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Usually the issue about mobile version beign rendered on desktop is due to cache. Please make sure to use a cache plugin ( we do recommend using WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/ )

Let me know if this was helpfull !

Thank you !

Hello !

The RSS Feeds come from wordpress and this feature has not been tested. Unfortunately we cannot offer support for it.

We are sorry for the inconvenience !

Thank you !

Hello !

Here is a CSS code in order to change the arrows color: .td-scroll-up .td-icon-menu-up {
color: red;
}


The code must be pasted here: https://www.screencast.com/t/J1Nxw5s5

Thank you !

Hello !

Sorry for missunderstanding your issue !

Please take a look on this tutorial on how to make your pages amp friendly: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you !

Hello !

The sticky header can be changed by selecting it here when usign the tagDiv Composer Heade Manager: https://www.screencast.com/t/1TZg5KQAT

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Please check the plugins to be deleted too ?

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Please check the plugins to be deleted too ?

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Unfortunately we didn’t tested the Memberpress plugin with our theme, therefore we can not say for sure if this will work correctly with our theme or not, sorry!! Also, we cannot provide support for untested plugins.
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you for your understanding!

Hello !

You have padding set on the bottom of the content. You can correct that from the CSS Section using the tagdiv Composer on the last block: https://www.screencast.com/t/jngBPdDa8TO

Thank you !

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

That error is usually caused by multiple factors. You can try and set another single post template on them and see if the error persists.

Let me know if this worked.

Thank you !

Hello !

You can create and modify your own header usign the tagDiv Composer and the Cloud library. Find out more about it here: https://forum.tagdiv.com/header-manager/

Thank you !

Hello !

You can test if your page is AMP ready by going here: https://search.google.com/test/amp?utm_source=gws&utm_medium=onebox&utm_campaign=suit&id=c-dhggajM_kQCvfoqNeXhg

It appears that your page is not AMP ready yet.

Thank you !

Hello !

I meant ALL the plugins, you can leave on only tagdiv composer and tagdiv cloud library. Try this option please.

Thank you !

Hello !

Yes, Wait untill your ads will be displayed and we will go from there on. That could be the issue !

Thank you !

Hello !

Please try and set again your newsletter, delete it and install a new one.

Let me know how this ends !

Thank you !

Hello !

Please check your row stretch and adjust it to your preference: https://www.screencast.com/t/jRswsdnfv

Thank you !

Hello !

This looks like a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

You can’t. Also that is the option you choose to see if your page is amp ready. But users will not see that. Find out more about AMP functionality here: https://developers.google.com/amp/

Thank you !

Hello !

A category template is a template created for the category X. You can use the same template for all the categories or have one for each category. Find out more about it here: https://forum.tagdiv.com/default-category-settings/

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL non theme-related plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also be aware of our working hours:

Also please note that support team is answering the topics from latest to newest. So if you keep replying to your topic you only make the waiting time longer.

Thank you !