Hello !

In order to hide the view count and published date you will have to go into Theme Panel – Block Settings and disable it: https://www.screencast.com/t/568gv8f0

If you have already done this please make sure to clear your cache ! We do recommend WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Thank you !

Hello !

Please provide a link to your page so we can provide a better code.

Thank you !

Hello !

Please take a look at this topic regarding your issue: https://forum.tagdiv.com/topic/creating-additional-custom-ads/

Thank you !

Hello !

Please make sure that you have downloaded the latest version of our theme and then try instaling it on clean wordpress ( no other plugins / themes to get in conflict with ). If you did everything right and the problem still persists, please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

The oficial way to implement shortcodes on the main page is by using a column text and add the shortcode to the text tab like here: https://www.screencast.com/t/gb0lkZMC

Let me know how this works !

Thank you !

Hello !

Please take a look at the custom links in your mobile menu. Those can be found in Appearance – Menus. Select the mobile menu and take a look. Here is an example: https://www.screencast.com/t/BfpE3mW5rXh

Hope this was helfull ! Thank you !

Hello !

This can be achieved only by custom work and due to our theme support policy we cannot provide custom work. We do recommend lookign for a freelancer on studio.envato.com : https://tagdiv.com/newspaper-theme-support/

We are sorry for the inconvenience !

Thank you !

Hello !

Usually this issue is related to a firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually it displays a 403 or 404 error.
I suggest to check your System Status and increase all the php.ini directives at least to the recommended values – https://forum.tagdiv.com/system-status-parameters-guide/
If you don’t use a security plugin, please ask your host about this, maybe you have a security module which blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Let us know and if the issue persist please contact us via email at contact@tagdiv.com and provide wp-admin access so we can take a closer look. Also paste a link to this topic so we can identify you.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello ! @Kanuj

Unfortunately the prices are made by Envato and we do not have any control over it so we cannot help you with this. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thank you !

Hello !

This probably is a temporary issue on the server, On our side works fine now, please retry on your side too.

We are sorry for the inconvenience !

Thank you !

Hello !

You need to add this social network to appear in backend to your profile. Please take a look at this topic regarding a similar question: https://forum.tagdiv.com/topic/how-to-add-xing-as-a-social-network/#post-58011

Thank you !

Hello !

The designs do not match because you are using the mobile theme. The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme. Cloud templates are included. They do no work while having mobile theme.

We are sorry for the inconvenience !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

We do not recommend using WP Bakery in posts. That issue can be caused by WP Bakery, you can use a single post template from the cloud library. https://tagdiv.com/cloud-library-page-templates-newspaper-theme/ and you can edit it using the tagDiv Composer.

Hope this was helpful !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems and maybe you’ve missed something while deleting the old files. Have you checked the plugins to be deleted too ? If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

Your page seems fine to us: https://www.screencast.com/t/HwNs2GC2A

Thank you !

Hello !

I’ve reviewed your page and there seems to be no problem: https://www.screencast.com/t/szbmxj3fps.

There is a problem with general modal image in theme panel, please make sure that you deactivate it -> https://www.screencast.com/t/Nx6YmhF0
After that check to see if the image is set like in our documentation -> https://forum.tagdiv.com/modal-window/

This problem will be fix in the coming update.

Thank you !

Hello !

Please make sure to clear cache. We do reccomend WP Super Cache: https://tagdiv.com/wp-super-cache-plugin-install-and-configure/

Let me know if this was helpfull !

Thank you !

Hello !

Please take a look at our documentation regarding the tag Div Slide Gallery: https://forum.tagdiv.com/gallery-2/

Thank you !

Hello !

Your page and menu seem to look ok on mobile as you can see here: https://www.screencast.com/t/p6MIpmMX3xeR Have you found a fix for your issue or am I looking in the wrong place?

Thank you !

Hello !

In order to change the color of the Author name in posts you will have to edit with css. Please try this code:

.td-author-name a {
color: red;
}

You have to paste that code here: https://www.screencast.com/t/nRx58eYALHpK

Thank you !