Hello !
In order to inspect please let us know what your website address is.
Thank you !
Hello !
Please make sure to clear your cache. You may be seeing a cached version.
Thank you !
Hello !
Please make sure that you are using the same smart list and it has the same settings. Maybe some settings changed when the migration was done.
Also please provide a link to your smartlist so we can take a look.
Thank you!
Hello !
if my site is reloaded when scrolled to the bottom of the page or I reload the page and an image is in the viewpoint I get really huge CLS. Can you let me know how exactly or where you see this happening live ? We need to investigate and find a solution.
Thank you !
Hello !
From what I can see this issue got resolved: https://www.screencast.com/t/BcGRBFXzsgZ
Am I looking in the wrong place ?
Thank you !
Hello !
On Newspaper Theme you have the option only to edit the Post Template, not the post content. Unfortunately this feature is not yet available in Newspaper Theme.
Thank you !
Hello !
Please make sure that you have followed all the steps shown by my colleague above and also make sure that there is no plugin interfering in this.
If after checking this and the issue still is there please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Thank you !
Hello !
That CSS comes because you are using a tagDiv composer template. In order to change your appearance you will have to do it via tagDiv Composer as you can see here: https://www.screencast.com/t/v3eACqRUnOsW
Thank you !
Hello !
Unfortunately your request does not seem Newspaper Theme related. After some investigations it looks like this is a wordpress issue: https://wordpress.org/support/topic/mp4-media-error-formats-not-supported-or-sources-not-found/
You will have to talk to wordpress support for this.
Thank you !
Hello !
We have received your e-mail, we will reply there !
Thank you !
Hello !
From what I see at the moment on your desktop website, you are using only 1 header.
If you see more headers you will need to check your Cloud library and see how many headers are available in it. If there are more than 1 I recommend you to remove them.
For the mobile issue please make sure that you have cleared your cache. At the moment we cannot see mobile theme active anywhere on your website. Please let us know if it is active and send us a screenshot of your mobile theme settings.
Thank you !
Hello !
In order to edit the slug your post must be published: https://www.screencast.com/t/zmreXZj5 As you can see here this option is fully functional.
Thank you !
Hello !
Unfortunately the only option that you have is to manually hide them using negative ids. For example here I want to hide post ID550, in order to do that I use -550 in the id filter as you can see here: https://www.screencast.com/t/gMr8Shvym0N if you want to hide more posts you can add a comma ” , ” after each id.
Thank you !
Hello !
After presenting your topics to our developers they decided that the best option would be for you to provide us access via e-mail in order to start inspecting this CLS issues one by one. This will help us resolve the issue faster and also will help us make the improvements in the theme since there are external factor that influence this that we can’t see on our development websites.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– A link to this topic in order to identify you
Thank you !
Hello !
I have inspected your website and as you can see here: https://www.screencast.com/t/8Kihb4DS7v5w ; https://www.screencast.com/t/u2QwSxT5V0j8 On a post and also on your homepage the CLS is set to 0.
Have you inspected a certain page or is there something that we miss ?
Thank you !
Hello !
Please use this code instead: .page-id-13533 .td-page-title {
display:none;
}
.td-crumb-container{
display:none;
}
Let me know if this worked out as it should.
Thank you !
Hello !
No, Newspaper Theme has been created using tagDiv composer. Unfortunately WpBakery will not work on TagDiv Composer templates.
Thank you !
Hello !
Only for the twitter button we could try a css code. Can you send us as link to where we can find this twitter logo so we can inspect and see what can we do to fix this issue too ?
Thank you !
Hello !
Can you send us a screenshot of what hacklinks you see ? This may be due tot the old plugin that left in the theme.
Thank you !
Hello !
Newspaper Theme only offers the filtering options that are available on some elements as you can see here: https://www.screencast.com/t/mmMaEukGO069 You can filter posts or show only them using their IDs.
This are the only options to filter your posts in Newspaper Theme elements. Unfortunately you cannot edit each module from a block.
Thank you !
Hello !
The only options available in order to divide it are the ones shown above. You can set another layout as I shown in the picture above. You will have to edit the entire ROW and inner ROW in order to achieve 6 columns.
Thank you !
Hello !
I am sorry for the misunderstanding ! Indeed I have tried this on my end and unfortunately there is no option to use this configuration at the moment. You will need to use only one post loop for the search results.
Thank you !
Hello !
Please make sure to clear your cache. I have inspected your website using a mobile device and the only difference on mobile when in Landscape is that your header logo does not appear. In rest all the colors are there, everything is as it should.
If you don’t see the differences please make sure to clear your cache.
Thank you !
Hello !
Please use this css code: body .td-page-title {
display:none;
}
.td-crumb-container{
display:none;
}
The code must be inserted here: https://www.screencast.com/t/J1Nxw5s5
Let us know the result !
Thank you !