Search Results for 'cache'

Hi,
If you disabled ALL plugins except visual composer and cleared cache and the issue is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Please also include a link to this topic so we can identify you.
Thank you!

Hi,
Maybe this is your issue:
https://forum.tagdiv.com/topic/cant-save-theme-settings/
If the wordfence plugin is not the one causing it, please disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!

Hello BrunoBerlanga,

Until now, we do not have any bad reports in this case. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there after this and if you need more assistance in this regard, please provide your website URL so I can further inspect your problem.

Thank you for your understanding!

Hi,
Please try to deactivate all your plugins except visual composer, clear cache and reset cdn files if you use it.
This could be a plugin conflict.
Let us know how it goes.
Thanks.

Hi,
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files if you use it.
If the problem is still there, please try to increase your system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/
(All of the reports on this error were caused by wordfence so in your case it could have been the cache not being cleared)
Thank you!

Hi,
Please deactivate all plugins except visual composer, clear cache and reset cdn files. These issues are mostly caused by plugin conflicts.
Thank you!

Hello Philcomputing,

Please ensure that you have correctly set it your sidebar for your Category page in order to achieve the same result as on your normal page and post. For more information about category sidebar, please check our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/
Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thank you for your message!

Hi,

@dollarnnaire I;m not sure what poster counter you are referring to at the end of a post. The counters are on top and they are the comment count and the view count. Both counts can be deactivated from here: http://screencast.com/t/31enZWlNvt6V

@Castle Yen
These options can be deactivated from the screenshot I showed above. A post view is counted on every refresh of the page. On every loading of the post page, however if you use a caching plugin the post views are being cached as well. In this case you need to use the ajax post view counter: http://screencast.com/t/MgiUxnBZe

Thank you!

Hello newsblaze,

First of all, please ensure that your System Status are correctly increased to the higher value according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Also, please make you sure that you are using the latest version of Visual Composer 4.11.2 that come bundled with our latest update 6.7.2. Please check your Ad code to be the correct one because it would be most likely that the theme does not support your code. Also, try to disable all the active plugins, leave just Visual Composer to active, clear all cache and rule out the conflicting plugins and check after the results.

Hope this helps!

Thank you for your understanding!

Hi,
Sorry for the late answer but we had Monday off as we celebrated Easter here. Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. this issue is mostly caused plugin conflicts. If the problem is still there afterwards, please provide a link to your site so we can inspect it.
Thanks.

Hello VoZz,

As you can see here -> http://screencast.com/t/0QHgKfiZWt these are all dimensions from all the thumbs that our theme uses for the featured images. Please ensure that you have correctly added your images. Also, please ensure that this issue does not come from your untested plugins which could create this problem. Try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme. Also, you can try to use Thumbnail Regenerate & Force Regenerate for your thumbs and check after the results.

Hope this helps. If you need more guidance in this regard, please provide your website URL so I can further inspect the issue.

Thank you for your understanding!

Hello bellmedialtd,

images not displaying on site – reply
#107680
Apr 22, 2016 at 5:06 pm
Hello saffamatt,

I have checked your website and I saw that you have some js errors in your console. I suspect this issue come from your untested plugins which interfere with the theme and could create some unknown issue. Please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Before this, you can try to disable the lazy load feature from theme panel if this is active, like this -> http://screencast.com/t/Wmjkad9U
Also, please try to update the theme to the latest version (6.7.2) and the Visual Composer (4.11.2).

Hope this helps and let us know how it goes!

Thank you for the message!