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ezioboy
tagDiv Member

hello anamaria
How do I clear the cache? I don’t think it’s a cache problem.

Anamaria
tagDiv Staff

Hello,

Please make sure that update was made without any issue.
Also, please deactivate, delete and reinstall tagDiv Composer from Newspaper plugins => https://www.screencast.com/t/OrzLvR2j and clear all cache.

Thank you!

Anamaria
tagDiv Staff

Hello,

Usually, this problem can appear when you are using the WPBakery if you have this plugin enables then please disable it and try again. There may be a conflict between WPBakery and the tagDiv cloud library.
Make sure there is not a plugin conflict or a cache issue. Please make a test, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Calin
tagDiv Staff

Hello,
So do you use the mobile page template for mobile content, right? For this please make sure that you are using a cache plugin that has mobile cache support, if you are using the WP Super Cache, make sure it is set as in our guide – https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!

Anamaria
tagDiv Staff

Hi,

There are many optimization guides provided by our users here in the forum, some made by us; you could check some of them
https://forum.tagdiv.com/cache-plugin-install-and-configure/
https://forum.tagdiv.com/how-to-make-the-site-faster/
https://forum.tagdiv.com/topic/high-number-of-ajax-request/
https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
https://www.andraware.com/wp-rocket-for-newspaper-theme/
https://spraythemes.com/newspaper-theme/how-to-speed-up-the-newspaper-wordpress-theme-using-wp-rocket/
https://forum.tagdiv.com/topic/page-speed-guide-for-2023-beginners-and-advanced/
https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
https://forum.tagdiv.com/cloudflare-cdn/
https://forum.tagdiv.com/topic/theme-causing-high-cpu-usage-2/
https://forum.tagdiv.com/topic/sql-querys-high-cpu/
https://forum.tagdiv.com/topic/newspaper-theme-slow-to-respond/
https://premium.wpmudev.org/blog/optimizing-your-wordpress-database-a-complete-guide/
https://underconstructionpage.com/optimize-wordpress-database/
https://crunchify.com/better-optimize-wordpress-database-all-in-one-guide/

If you use Wp Rocket, you can try to exclude the following files
/jquery-?[0-9.](.*)(.min|.slim|.slim.min)?.js
/jquery-migrate(.min)?.js
/wp-content/plugins/td-composer/legacy/Newspaper/js/tagdiv_theme.min.js
tdBlocksArray

Thank you!

Anamaria
tagDiv Staff

Hello,

Please provide some screenshots and the link to your website.
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Anamaria
tagDiv Staff

Hello,

It seems you have the mobile theme + amp activated.
Please deactivate those plugins, tagdiv mobile theme and amp, clear all cache.
The mobile theme comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
So, if you want to use the cloud templates, then you need to disable the mobile theme and AMP plugins, and then use the responsive version.
You can disable the mobile theme plugin on the pages from the Gutenberg editor using the following option => https://www.screencast.com/t/axXRJsWby
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ -> https://forum.tagdiv.com/topic/amp-pages-not-working-well-with-this-theme/ and choose what mobile version you want.

Thank you!

myshanai
tagDiv Member

I think its ok now! it was the object cache problem.

thanks

Bettina
tagDiv Staff

Hello!

Clear your cache and try again.

Let me know the results!

Thank you!

Bettina
tagDiv Staff

Hello!

Please provide your website link, so I can check. Clear your cache and try again.

Thank you!

Anamaria
tagDiv Staff

Hello,

This sounds like a caching issue.You can check if is a plugin conflict by checking only with the theme plugins enabled. But since you say when you are logged was working correctly, then it can also be a cache or object cache https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/.
Please let me know what plugin for the cache you have and the server.

Thank you!

Anamaria
tagDiv Staff

Please purge the cache.

Anamaria
tagDiv Staff

Hello,

I just checked your website and the social counter works for Facebook -> https://i.imgur.com/Nb66kWL.jpg
Normally without a cache plugin, it should update once per day, with a cache plugin it can take some more time.

Thank you!

Anamaria
tagDiv Staff

Hi,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Lekanolas
Participant
#0

The post view counter is still showing on posts even after disabling Ajax Post View Count.

I have cached my site several times but the view counter is still showing on posts.

How do I disable it completely?
Thanks

Bettina
tagDiv Staff

Hello Daniel!

The theme can not generate these pages. It could be from WordPress or a plugin conflict.
Please check and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Anamaria
tagDiv Staff

Hello,

Please activate the tagdiv Standard Pack plugin and clear all the cache.

Thank you!

Anamaria
tagDiv Staff

Hi,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Anamaria
tagDiv Staff

Hi,

Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Zaiba321
tagDiv Member

I tried deleting object cache and other files from my hosting but the issue still exists, i contacted support by an email and have sent my admin logins. Can you please check and resolve ASAP.

Anamaria
tagDiv Staff

Hi,

I think an object cache causes the problem -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/. Please check the guide and delete the file and try after to activate the theme.

Thank you!

Anamaria
tagDiv Staff

Hi,

I think an object cache causes the problem -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/. Please check the guide and delete the file and try after to activate the theme.

Thank you!

Bettina
tagDiv Staff

Hello!

Please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

cjr
Participant
#0

Hi,

for some reason my site displays an outdated mobile version that I had before removing AMP + the mobile theme.
After I scroll down, it shows the updated version.
I linked the homepage correctly and cleared all cache.
Do you know what can be the problem?

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