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Anamaria solution seemed to work for us, but this is ridiculous; came out of the blue.
In case you’re wondering, the ‘activate key’ did not show until we RESET the key.
Once that was done, the theme said it wasn’t registered and allowed us to enter our Envato code. After doing this, did a cache clear and all seems to be working.
This shouldn’t have happened, and not sure why TagDiv has done this!?
I found one solution that worked (for me):
1. Downgrade to an older version of Newspaper (your site should show up ok then)
2. Clear cache
3. Re-upgrade to latest version
4. Clear cache again
5. Site should be normal now
Again, TagDiv team, just because I randomly fixed the problem (after hours of trial and error, and not with any suggestion you made – de-register, re-register, clear cache, email contact@tagdiv.com…etc), you are still liable for any damage and reputation loss you caused your customers!
Hello,
Please reset your key from System status https://i.imgur.com/Vs62wG7.png, clear all cache on the website, server/host and browser.
Also, the system to activate the theme is in tagDiv Composer, so if you deactivated it on the website will be displayed shortcodes.
Thank you for understanding!
Ok, I just fixed the issue.
The only reliable way to fix it is :
1. Downgrade to a lower version of Newspaper theme
2. Clear the cache
3. Re-upgrade to the latest version
4. Clear the cache
It worked for me, hopefully it works for you too.
But to be honest, it shouldn’t take me to do all these trial and error to solve this issue. Many people can be stuck with this reputation-wrecking situation for a long time unless they got lucky like I just did.
Yes, tried all that. Clearing cache, de-register, re-register. The AMP version shows (on mobile device) properly. The desktop version shows Newspaper key not registered.
Emailed contact@tagdiv.com a few hours ago (as you suggested), no response. Site is still down.
Also don’t forget to clear all cache…
Hello,
have you tried the above method? to reset the key, clear all cache?
Thank you!
Hello!
Please make sure you have the latest version of the WordPress, theme, plugins(11.3.1) and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
If your settings from the theme panel are missing and you use default templates, then please make sure you have Standard pack plugin installed and active.
If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Hope that helps you!
Thank you!
Update 13.11.2021
Please accept our apologies!
If you are still facing this issue, Please update the theme to the latest version – Newspaper 11.3.2. The latest updated takes down the DRM automated system, and deletes the image. The update is fixing and prevents this issue from happening in the future. The update is already available for you as free download from your themeforest.net account.
You can find the Newspaper 11.3.2 changelog here.
You can also the tagDiv statement about the incident here.
We are deeply sorry!
Please accept our humble apologies.
Thank you!
Previous announcement version:
The Newspaper theme verifies your license key with the Envato API. If you already have a license activated on your website yet the website displays the notice LICENSE KEY IS NOT REGISTERED please follow the steps below:
- First please make sure the theme is activated with the license key from your Envato Themeforest account https://tagdiv.com/how-to-activate-the-newspaper-theme/
- In case that you use a custom wp-login link, please disable tagdiv composer plugin using FTP or cPanel, in this way you will have access to the custom wp-login link. After you login, you need to activate the tagdiv Composer to reset the license.
- If the theme was activated, please reset the theme activation from the Theme Panel – > System Status https://i.imgur.com/7Ktmd1e.png and clear the cache.
- If there is a problem or the issue remains, please send us an email at contact@tagdiv.com and we will provide a solution.
We are very sorry you went through such an unpleasant experience. A miscommunication error with Envato API is causing this incident as the theme’s automated system verifies your license key with the API and fails to authenticate it.
We understand your frustration as this entire incident is damaging our image as well. We are sorry that this unusual situation caused you so much trouble. Please accept our deepest apologies. We are doing everything in our power to solve this situation as fast as possible.
Thank you for understanding.
Hi,
I gave the same answer so that users who have this problem see the quick solution to solve the problem as soon as possible.
Please be patient, the quickest solution to solve the problem is to reset the key as I said above, if it is not solved anyway, please clear all cache on the website, server/host and browser.
We also try to solve the problem as quickly as possible, but it takes longer, also please include the topic where you opened this problem to find you easier.
Also, please please let us know the address and the email subject if we do not respond because there is a possibility that it will be in the Spam section.
Thank you for your understanding!
Hello!
If you install the demo with the content, then of course will overwrite your content.
Make sure your posts and pages have no default template set up while you edit them. So, check the settings from the bottom of the page, so you won’t face this issue:
https://forum.tagdiv.com/topic/mobile-theme-is-not-working-3/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Cache was cleared and yeah, did try incognito mode too.
However, it was @yvrmark’s tip that helped fix something that shouldn’t even happen in the first place.
@Calin This is an issue that should never happen to begin with. How can we even know if it’ll happen again and with which frequency? This shouldn’t be the type of problem we’d have to deal with, especially when we’ve already paid for the theme, to begin with.
Well, the issue sure was solved but not thanks to tagdiv’s speed…
Hello,
Please be patient, the quickest solution to solve the problem is to reset the key as I said above, if it is not solved anyway, please clear all cache on the website, server/host and browser.
We also try to solve the problem as quickly as possible, but it takes longer, also please include the topic where you opened this problem to find you easier.
Also, please please let us know the address and the email subject if we do not respond because there is a possibility that it will be in the Spam section.
@peppecastelli,
Please make sure that all theme plugins are installed (tagDiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you are using standard elements). Most of the time one of the theme plugins is not activated.
Thank you!
Hello,
We are very sorry for this situation.
In case you have this problem, please reset the key from System Status and clear all cache on the website, host/server and browser or contact us via email at contact@tagdiv.com and we will investigate it.
This system is made for those who use the theme without a license (a valid key), but we are very sorry for you who have a valid key this system caused you this problem.
Thank you for your understanding!
Hello,
Please do a test using only tagDiv plugins, clear all cache and see if the problem persists.
Let me know the results!
Thank you!
Even after de-registering and registering again and clearing the cache, the problem is not fully solved for us.
This is absolutely unacceptable. All my pages were changed. The fact that you do this outside of the CMS on the pages itself is a slap in the face to paying customers. I now have to check every page to see if this is still going on even after reactivating my license and clearing the cache. We’ll be looking for another theme.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Reset the key and register again, then clear cache. It worked for me. But this is a grave mistake. I know many people don’t check their websites regularly, which will go on for hours or days.
did u clear your browser cache pal? try incognito mode
reset ur registration key & put your key back and clear your cache.
reset ur key pal! then register back and clear ur website cache as well as browser
I reset the registration and cleared cache but I still have this big red UNREGISTERED thing flashing on my backend. Very upsetting. I see some of you got your websites online. I don’t know what else to do with mine (theneedling.com).
Not working for me. I get a registration success message but now the damn thing says Unregistered at the top regardless of how many times I clear my cache. I’m absolutely fuming.
Happened to me as well. I went in and reset the Registration Key and then had to put in my registration code again to reactivate. Cleared the cache and everything is back. But yes, it was a big pain!
