Search Results for 'cache'

Hello!

Here is an article about how to fix this problem: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
First of all, please make sure you have a backup done and then you can update the theme and the TagDiv plugins also.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Please provide some screenshots with the settings for the news ticker.

Thank you!

Hello!

First of all, please make sure that the plugins and the theme are up to date. Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

You should write here this title: https://www.screencast.com/t/Vlpgu4y3Mkyh ; also check the color of the text(title) to be a different color than black or the toggle’s color.

If these not help, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello,

Did you install a Pro Prebuilt Website or a standard Prebuilt Website?
Is possible to be from the firewall or security module which blocks admin-ajax.php request. Please verify the console for error while saving the settings on the Theme Panel, usually, it displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

If this not help, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello,

Please disable the time ago, clear all cache and see if the issue persists.
Do you have extra plugins activated?

Thank you!

Hi,
I received your email and one of my colleagues will reply as soon as possible.
I checked some of them, and it looks that you still have some cache enabled. Maybe you have some cache on server or maybe it is set in config file of WordPress.
Please check this and let us know the results!

Hello!

In some posts you have an image, which appear also in the mega menu while scrolling.
But, in most cases, the image is not appearing in the Single post view and also in the mega menu: https://www.screencast.com/t/MTumjEu6
Please try to add again the image and see if it’s displaying well.
In fact, I can see an error on your website: https://www.screencast.com/t/P7GqADkv
Here is an article about how to fix this problem: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Hope that helps you!

Thank you!

Hello,

This depends on the cache plugin used.We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/.

Thank you!

Hello,

Please make sure you have the latest version of the theme, v11.2, if you need to make the update I recommend that you update the theme on a staging website and please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/ -> https://www.youtube.com/watch?v=LAJXrSI-dDA, clear all cache and see the results.
Also, please make sure all plugins which you use to be compatible with the latest version of WordPress, v5.8.

Thank you!

Hello!

This is an issue due to your cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/. Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hello!

Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

If this not help, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Try to do these steps:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Hope that helps you!

Thank you!

Hello!

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin.

Let us know the results.
Thank you !

Hello!

This is an issue due to your cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/. Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Hope that helps you!

Thank you!

Hello!

You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.
Thank you !

Hello!

First of all, please make sure you have the plugins also up to date. Example:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/

We have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/

Hope that helps you!

Thank you!

Hello!

This is an issue due to your cache plugin. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/. Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

Hope that helps you!

Thank you!

Hello!

First of all, please make sure you have the plugins also up to date. Example:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/

Here is an article about how to fix this problem: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/

Thank you!