- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
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Hi,
Please try to deactivate the Cloudflare APO plugin and cache plugin, and see if the version mobile is showing on desktop.
If there is still a problem, please make a full backup to your website and database and
send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!
Hi,
That depends, but most of the time is from cache plugin, but to be sure, if you want you can make a test using only theme plugins.
Let me know the results!
Thank you!
Hello!
Maybe it was caused by a plugin conflict. Also, I recommend you to reinstall the TagDiv Composer like:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Thank you!
Hello,
This is strange because I made a test and works well, please try to remove the Instagram account and connect again, clear all cache.
Also, if the problem persists, please make a full backup to all files and the database end an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue.
Thank you!
Cache Plug-in – None
Mobile Themes – Activation
Cacheplugin – Delete
Mobile Theme – Error
Help me, the mobile theme has been activated, but there is still an error.
Exact same issue here. It was fine yesterday and today the header is gone. Unable to edit any page with the tagdiv composer.
We use 2 different header in Cloud templates. A transparent/overlay and a solid. One of them still works, so any page with the solid one still shows. The transparent/overlay one is gone. It still shows in the cloud templates list.
I’ve tried clearing cache. Disabling the cache pluging. Removed and reinstalled the tagdiv composer plugin.
Also disabled any other plugins that may be suspect.
Running on a dedicated with an extreme amount of resources.
This theme has been the most unstable, unreliable and PITA theme I have worked with in over 10 years. Nothing but headaches and issues.
Hi, I uses wp super cache & cloudflare APO from the very beginning. Before update to WordPress 5.8 & newspaper 11.1 version, Desktop version was normal, nothing weird. I am quite sure it is the update that causes the issue instead of the cache plugin.
Hello,
Usually, this problem when the mobile version is displaying on the desktop, the plugin for the cache that you are using don’t recognize mobile theme plugins and mobile pages, and display it, on the desktop. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please asks your host if a cache plugin is enabled.
To better understand the problems you have, please provide us with as much information/details as possible, with screenshots and a link to your website.
Thank you!
Hello,
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use an SSL to have HTTPS and clear all cache.
Thank you!
Hello,
I made a test and for me works well on the pages => https://www.screencast.com/t/sNhE8YjDsX -> https://www.screencast.com/t/JzcSFNwJyne
Please do a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
When you set a block on a category template, you need to set the filer on the Current category => https://www.screencast.com/t/hAAhXSJ5 to display the posts from that category.
Thank you!
Hi GeertBoettger,
So if the problem appear only when you are not logged, most probably it is from cache, please make a test, disable all cache you are using and check to see if the problem is persisting.
Also it can be that you link to be hidden, for this, please check the steps from this topic https://wpml.org/forums/topic/translations-not-showing-unless-logged-in/
Let us know the results!
Hi Calin, we are not using any child theme. To optimized you mean SEO plugin or Cache Plugin?
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let us know the results!
Thank you!
Hello!
Please make sure you have the latest update for the theme and plugins also.
I tested on both browser, but I could not found this issue.
Sometimes, the issue with the CSS can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or a cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hi,
System status, everything is fine.
Header is on every category page, post page. I can edit other pages easily with tagdiv Composer. I just cannot edit Homepage with tagdiv composer. it keeps loading forever.
I deactivated, activated tagdiv composer a couple of times. I cleared all the data, cache … it doesnt work. please help.
Hello William!
First of all, please make sure you have the plugins also up to date. Example:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
We have a guide for how to investigate this problem and fix it: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
For the header, please check if you have Standard Pack plugin installed and active.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Hope that helps you!
Thank you!
Hello,
@luu tuan
Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) if you’ll set it to 256M, and is still not working, please check the rest of the settings from our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ and please increase all requirements that are lower, and follow all steps. Also please make sure that you use an SSL to have HTTPS and clear all cache.
Thank you!
Hello!
First, you will have to start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also, you can try and remove and re-install the tagDiv Composer plugin.
Thank you!
Good day support,
After updating Newspaper theme to version 11, including the plugins associated, the theme is no longer full width.
I cleared the cache and made a hard refresh, also changed the force full width settings, this made no difference. Please can you point me in the direction of the solution here. It is most probably something small I am missing. TX
Hi,
Please make sure you have set the mobile page -> https://www.screencast.com/t/lektAhyjd
Also, please clear your cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello,
This is strange, during our tests we did not have this problem with the Firefox browser or other browsers.
That’s why, please do a test on a subdomain and use only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Also, if the problem persists, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com Provide: wp-admin URL/cPanel URL and credentials.
Thank you!
Hi,
Please let me know if I understand correctly, we are no longer using cache or you are using cache plugin?
Also I do not see to have the mobile theme plugin activated and if you use it and you use a cache plugin, then you need to check to see if the cache plugin has support for mobile theme.
If this is not what you mean, please let me know!
Thank you!
Hi, After upgrading to Newspaper 11.1, a huge “TagDIV” logo appears in the edit bar, under “Edit wit TagDiv Composer” green button, when I am in admin mode viewing some content. It’s quite annoying, and I’ve tried clearing cache, deactivating non-template plugins and on other computers and browsers.
In Chrome, it bothers a bit, but in Firefox, it’s huge and doesn’t allow to preview the content.
Example: https://imgur.com/a/M4futak
Does it happen to anyone else?
Any solutions?
Thanks.
Hello,
So I understand that you had mobile theme activated, and you deactivated it but it still appears, right?
Please make sure you clear all cache (also, the browser cache).
Also, if you create a mobile page, please make sure you assign it like this https://www.screencast.com/t/lektAhyjd
Also, please provide screenshots or the link to your website.
Thank you!
