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Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Check once again carefully in order to find the problem there!
Also, please check if this code is missing from your htaccess: https://www.screencast.com/t/iN0R93dD3p from our requirements https://forum.tagdiv.com/requirements-for-newspaper/
Thank you!
Hello!
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Usually, this problem when the mobile version is displaying on the desktop, the plugin for the cache that you are using don’t recognize mobile theme plugins and mobile pages, and display it, on the desktop. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello!
The tagDiv Speed Booster plugin has become a deprecated plugin, so please uninstall it.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
i have deactivated all plugins and turned off cache plugin but its the same. I cant provide the login to the site because our backend is behind an intranet. any other ways to diagnose this?
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Check there about a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello, we are having database threshold issues with td_x_settings (td_websitenumber_settings as it is a multisite) option on websites hosted on WPEngine. This option is going beyond maximum database threshold to activate object caching (a feature on WPE). How can we optimize it? Also can we set off the autoload setting for it in the database?
Object cache has a buffer, or storage, size of 1Mb (and td_x_settings is using on some websites 0.72mb and going beyond 1mb on the others). Here’s more information about it: https://wpengine.com/support/wp-engines-object-caching/
Hi,
This is usually caused when you’re on a multi-site installation or have a caching plugin active.
For others trying to delete this plugin (or any other plugin) and getting this message, please deactivate your caching plugin temporarily or delete your cache before deleting this plugin. Or, if on multisite, you’ll need to deactivate this plugin on the main site before trying to delete it.
Thank you!
Hello Bettina!
So following Anamaria’s recommendation I did the following:
1 – Went to my Newspaper plugins page and deactivated all the plugins to make sure that nothing was interacting with my actual website.
2 – Cleaned the cache.
3 – Went to the wordpress plugins windows, there I tried to delete the “tagDiv Composer plugin” but when trying to do that I get the following message: https://prnt.sc/17uo4h8
Translating from Portuguese it says: “You cannot delete a plugin while it’s active on your website”
Thank you!
Hi.
Thanks for the help. I think cleaning the cache was this: D
greetings
Paul
Hello!
I’ve checked your website on both browsers and it seems to work well.
Please clear your cache(also from your browser) and try again.
Thank you!
I tried to deactivate, uninstall, and reinstall Tag-Div Composer, clearing the cache after the uninstall and after reactivating. That did not restore settings, API configurations, or the data loss. All of the customization and sidebars on my website are gone. Vanished. I imported a backup, but that did not fix the problem.
Hello!
I’ve checked your website on desktop and mobile and all images are displaying well.
Please clear your cache and try again.
Thank you!
Hello!
In order to edit a page/post with TagDiv Composer you need to use a PRO/cloud template and not a default one. For more information about TagDiv Composer, please check our documentation here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Hope that helps you!
Thank you!
Hello!
If your settings are missing, then please make sure you have Standard pack plugin installed and active and try to restore a backup from Theme panel -> Import/Export and please do not press “Reset”.
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Hope that helps you!
Thank you!
Hello!
We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Hope that helps you!
Thank you!
Hello!
The access is denied, so I can not see your screenshot.
Please make sure you have Standard pack plugin installed and active.
Also, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
I’ve checked your website and it seems to work just well now.
Please clear your cache and try again.
Thank you!
Hello!
There is actually a recycle bin basket for every element if you just look carefully: https://www.screencast.com/t/wFYdqgpo6pT ; the second way to delete something is that you can drag & drop the element at the bottom of the page where will be a red area, and the third way is to click on the element and hit the button DELETE from your keyboard.
Try to do these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know the results!
Hello!
Please make sure to clear your cache or try another device too. Now your menu works perfectly.
Thank you!
Hello,
Please give us more details about the problems encountered, with screenshots, the link to your website.
Please make sure you have tagDiv plugins activated (tagDiv Composer, tagDiv Cloud Library, tagDiv Standard Pack).
Also, make sure the thumbs are enabled => https://www.screencast.com/t/4qHoWTmhO you can check also if there is a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello Paul,
I checked your website and now seems the category template apply correctly https://www.screencast.com/t/Bw3gP9uuHjx -> https://www.screencast.com/t/yAYjtPrm
Maybe was a problem related to cache.
Thank you!
