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Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, what Prebuilt website did you use a pro or a standard?
Let me know the results!
Thank you!
Hi @Bettina ,
Look at the picture please : https://prnt.sc/137ts76
I know about here. and I have done the same process . but it didn’t work.
https://forum.tagdiv.com/topic/errors-at-columns-1models-0dom-the-model-does-not-match-the-content-curr/
I’ve already done what you wrote here. I’ve tried them all. But he makes the same mistake 🙁
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
for that, you an e-mail I sent. admin@teknobilimadami.com if you can get a return via email, I want the problem solved. Please help. Thank you.
Hi ,
I get an error in this way when I edit the Tagdiv page. https://forum.tagdiv.com/tagdiv-composer-not-working/ I know the link here. I disabled the Cache plugin on the page. but again the same mistake. I can’t edit my page 🙁 can you help me ?
admin@teknobilimadami.com I emailed you with.
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please also check the page for special characters and remove them if they exists.
Try to deactivate ALL plugins except tagDiv ones, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Thank you. I have also completed all the steps but still see the same error.
No cache plugin installed. WP and all plugins up to date.
1-I create a page
2-I give a title
3-I click on “publish”
4-I click on “TAGDIV COMPOSER”
5- I have the error. No time to do something on this page, no code added.
Thanks for your help
Hi!
Thank you so much.
The issue is resolved after deleting the cache.
However, I’m using Litespeed Cache which came which my hosting.
I hope that’s okay
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
I checked your website and it seems working.
Please delete your cache(also from your browser) and try again.
Thank you!
Hello!
This should work because I just tested on my end.
Please try to delete your cache(also from your browser) and try again.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Let me know the results!
Thank you!
Hello!
From the message error, seems you use a standard template from the post from tagDiv Standard Pack, so please make sure you have activated the Standard Pack plugin.
Also, clear your cache.
Let us know about your results!
Thank you!
Hello!
First of all, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again. Also, check if you have WP Bakery and uninstall it.
Let me know the results!
Thank you!
Hi Bettina,
I did that, the first problem is also solved, with the help of a friend I was able to set up WP-SuperCache so that it also works properly.
I described the menu problem (mobile pages on desktop) in a reply email, as well as posting pictures of the error here in the forum in this post. However, the problem has not yet been resolved.
By the way, I would like to take this opportunity to thank you again for the excellent service and the gradual support. I will start a second project shortly and of course I will also buy the “Newspaper Theme” as a second license.
Thanks!
Thomas
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Check in the post loop settings if there is a limit or an offset and let the field empty with no space, no value.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please try to do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Also, for the errors, you need to use a mobile theme plugin or mobile page.
You can find more information in these articles
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
Thank you!
Hello Sarah!
There are 3 options to use:
1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello,
I just checked your website and the background image is displayed => https://www.screencast.com/t/9SrXalxaBfn
Did you solve your issue? Maybe the problem was from the cache.
Thank you!
ello,
Please try to do these steps
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Vlad, as I said the issue is present even when Super Cache and the optimization you advise are on, and also when the site performance has improved. https://imgur.com/ByhH9ta
The transient grey appears only on the homepage anyway
https://imgur.com/3PX6Q0h
Can you possibly help me out to remove the gray stripe just under the header. I thought It was a border issue, but I am unable to erase it
https://imgur.com/eWO4EKt
Thanks for your patience
My Homepage (https://thecivilengineerings.com/) Background image is not showing, It was showing successfully before two days but since two days i am facing this issue even i already cleared my website cache and also my cloudflare cache but the issue is still same. It is showing blank (white). could you please guide me how can i fix this issue now.
I also tried by changing this image but it is showing blank still in white color please check in my website home page link above.
I tried to reach 404 page after browser cache clearing – it doesn’t solve the problem.
Tested with help of Chrome, Firefox.
Hello!
Please make sure that all theme settings are like in our guide: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Please check if this issue is not causing from a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
