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Hello!
Make a test and deactivate ALL plugins except the tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
For more customizations, please import a header cloud template.
We recommend using cloud/PRO templates to have the possibility to edit them with the TagDiv Composer, which contains a lot of functions and features; please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
About pages here: https://forum.tagdiv.com/page-templates-2/ -> https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
Check out this video about how to create a website from scratch: https://www.youtube.com/watch?v=SoGQ0d5kIBg
Thank you!
When moving a category position, the images of the categories that were listed in the subcategories list disappeared.
Even when updating the image, it is not changing.
The cache is turned off and I don’t know what to do.
Example: https://prnt.sc/bUQIu3x_dkvl
Hey,
I am not using any redirection plugin even not using any cache plugin. I have diactivated all plugin and activated only tagdiv Composer, but after that it’s also not working.
How we can do this?
Hello!
If both are tied into the same script right now, that’s just how your site is currently structured — it’s not a limitation of AdSense or CMPs themselves.
They seem to be from the cache folder. Please check the full URL from the Pagespeed Insights.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Hello!
It should work well in the latest update of the theme. Make sure the ad code is correct.
Make a test and deactivate ALL plugins except the tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
Hello!
Make sure you do not have any redirections and that you are trying to edit a cloud template with the tagdiv Composer. Make a test and deactivate ALL plugins except the tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Thank you!
I had the same issue – I reseted licence key, delete theme and plugins, clear cache but still can’t unassign licence from old domain. I had info that “To use a license key on a different domain, you can unassign it from the list anytime after 2025-05-16 20:53:37 UTC + 02:00.
If you encounter issues, please get in touch with us at contact@tagdiv.com.”. I tried to e-mail to tagdiv but had no respond.
Hi, I deactivated and reactivated all the plugins. I’m not using a cache plugin.
I just don’t understand where do I have to click to see raw html.
Hello!
I’ve already replied to you in the previous topic. Please discuss the same problem in one thread only.
First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. Please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
We’ll check and try to help you as soon as possible!
Thank you!
Hello!
First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again to activate the theme.
I hope that helps you!
Thank you!
Hello!
First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. Please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
We’ll check and try to help you as soon as possible!
Thank you!
Hello,
For several days now, I’ve been having problems with the site I’m making. When I’m on TagDiv Composer, the page takes a long time to load and, above all, when I try to save, it spins endlessly.
Similarly, when I navigate from one page to another, it easily takes 8 seconds. Yet my pages are quite simple, with just images and text.
Could you please help me?
I’ve tried using WP Cache and Autoptimize as well as EWWW Optimizer for images. It doesn’t make any difference.
My website : https://experimentalpoetic.com/
Hello!
Thank you for your feedback — we completely understand the importance of a high PageSpeed Insights score. Our theme is built following WordPress best practices and is optimized to perform well out of the box.
To achieve the best performance, we recommend:
– optimizing images (e.g. using WebP and compression),
– enabling lazy loading,
– using a caching plugin (like WP Rocket or LiteSpeed Cache),
and implementing a CDN for faster delivery of static assets.
Useful guides for optimization are here:
– https://forum.tagdiv.com/wp-rocket-and-newspaper-theme-optimization-guide/
– https://forum.tagdiv.com/autoptimize-install-configuration/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/cloudflare-cdn/
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Limit the number of backups: https://app.screencast.com/M5Wco6Td6nymr
If you are still disappointed about our theme, you can request a refund here: https://themeforest.net/refund_requests/new
Thank you for your feedback!
Hello Dimitri!
First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. Please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
We’ll check and try to help you as soon as possible!
Thank you!
Hello!
First, make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again. Please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
If the problem is still there, then please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin URL and credentials
– cPanel URL and credentials
– a link to this topic to identify you
We’ll check and try to help you as soon as possible!
Thank you!
Hello!
I’ve checked your website and see that your header is broken, not the News Ticker.
If you use the default template, ensure the Standard Pack is installed and active.
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Let me know the results!
Thank you!
I have tried disabling all chrome extensions, cleared cache and cookies, but I am still unable to edit the single post template with the tag div composer, neither from the top menu on page or by going into the cloud templates, all attempts result in a spinning page, I left for a break and came back to it still trying to load.
Other than tag div plugins/theme etc I am only using Maintenance Mode & Classic Editor plugin, I have also disabled both and still only spins with nothing. See attached image of console errors.
Chrome (disabled extensions) – Version 135.0.7049.95 (Official Build) (64-bit)
I am using siteground which according to https://forum.tagdiv.com/topic/mobile-theme-97/ might have a plugin causing the issue however
1. This issue with all plugins was not a problem on staging
2. On production I disabled all 3 plugins, went into the siteground backend UI and purged cache manually
3. According to siteground , I can’t disable ModSecurity
4. I dont have this file https://imgur.com/yWvbbrt
5. This is not effecting TD composer homepage customization, but all other cloud templates.
6. The staging site still works perfectly, its when I pushed from staging to production that this error happened
It shows the error with different numbers depending on the page tempalte
Errors at columns: 1(models) : 3(dom). The model does not match the content
Error at rows: 1(models) : 2(dom). The model does not match the content
Error at rows: 2(models) : 1(dom). The model does not match the content
https://debtsavage.com/
https://staging2.debtsavage.com/ -> with staging post that allows TD composer https://staging2.debtsavage.com/wp-admin/post.php?post_id=2896&td_action=tdc&tdbLoadDataFromId=2893&tdbTemplateType=single&prev_url=%2F%2Fstaging2.debtsavage.com%2Fd-longform-v2-coa%2F
Hello,
Please do a test using the main theme, and please disable the WP Bakery plugin, clear the cache, and check if the issue persists.
Thank you!
Another Error Log.,,Please comment
]
}
}
[headers] => WpOrg\Requests\Response\Headers Object
(
[data:protected] => Array
(
[date] => Array
(
[0] => Wed, 16 Apr 2025 21:09:38 GMT
)
[content-type] => Array
(
[0] => text/html; charset=UTF-8
)
[x-powered-by] => Array
(
[0] => PHP/8.0.20
)
[access-control-allow-origin] => Array
(
[0] => *
)
[access-control-allow-methods] => Array
(
[0] => POST,GET,OPTIONS
)
[access-control-allow-headers] => Array
(
[0] => Origin, X-Requested-With, Content-Type, Accept
)
[cf-cache-status] => Array
(
[0] => DYNAMIC
)
[report-to] => Array
(
[0] => {“endpoints”:[{“url”:”https:\/\/a.nel.cloudflare.com\/report\/v4?s=MnvuryuVZvgJbDdoqOSN8h%2FHvCZvu0gdPTGp92rrbpzo8Pl7qvg9hoiTYGYlQUoaRzziRK5Iy9AgOqn%2FDqrlKqbE8h2FvP%2FLZDZWDltBtQerXfnYqGrlzIkbyqi9CE%2BK4YU%3D”}],”group”:”cf-nel”,”max_age”:604800}
)
[nel] => Array
(
[0] => {“success_fraction”:0,”report_to”:”cf-nel”,”max_age”:604800}
)
[server] => Array
(
[0] => cloudflare
)
[cf-ray] => Array
(
[0] => 9316aa2d0f289c69-SIN
)
[content-encoding] => Array
(
[0] => br
)
[server-timing] => Array
(
[0] => cfL4;desc=”?proto=TCP&rtt=1103&min_rtt=1047&rtt_var=432&sent=4&recv=6&lost=0&retrans=0&sent_bytes=2834&recv_bytes=976&delivery_rate=2765998&cwnd=250&unsent_bytes=0&cid=c8e2884ac0f8df7b&ts=821&x=0″
)
)
)
[status_code] => 200
[protocol_version] => 1.1
[success] => 1
[redirects] => 0
[url] => https://cloud.tagdiv.com/api/templates/check
[history] => Array
(
)
[cookies] => WpOrg\Requests\Cookie\Jar Object
(
[cookies:protected] => Array
(
)
)
)
[filename:protected] =>
)
)
Hi,
Have you checked for a plugin conflict? Please deactivate ALL plugins, including WP Bakery, except tagDiv ones. Also, if you use a child theme or cache plugin, deactivate them, clear all cache, and try again.
Thank you!
Hello,
After modifying the single post editing tag composer (specifically removing the author box), the mobile version continues to display the outdated layout. Despite clearing the cache in LiteSpeed, Cloudflare, and my browser, the issue persists. Could you assist me in resolving this? https://imgur.com/a/BlhR2yA
I don’t have the mobile TagDiv plugins enabled, as activating them causes the entire website’s mobile version to malfunction
Thanks in advance
Hello!
Yes, the Save button from Composer works now in the latest update. If you have the issue after the update, please deactivate and delete the tagdiv Composer plugin, clear the cache, and install it again.
Thank you!
Hello!
You should assign a category to that article. Go to the Posts -> Quick edit and check a category for that article, update, clear cache, and recheck the breadcrumbs. Please note that you can not change breadcrumbs or assign a category to a simple page, only to an article. For the page, you can assign a parent page in Gutenberg and check the option from the shortcode Show parent page link. The guide is here: https://forum.tagdiv.com/breadcrumbs/
Thank you!
I tried on the Cloud homepage template and the page itself. I deactivated the caching plugin and security plugin and purged the hosting cache.