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Hello,
I recently purchased the theme from ThemeForest and installed it.
Now on inner pages it is automatically loading next article when I scroll at the bottom of the page.
EX: https://www.livetradingnews.com/gbit-a-new-style-of-crypto-209730.html
I don’t want that as I have WP-SuperCache installed and it is not loading properly.
How can I disable this? I tried finding it but not able to.
Thanks.
This is a live site so I deactivated only those plugins that did not affect the layout or functionality of the site. No difference at all.
I have successfully used WP-Rocket with this site for several months and have had zero issues that were caused by that plugin. However, I disabled it, cleared all caches – everywhere. No difference at all.
Again, I cleared all caches – browser, Wp-Rocket, CDN, etc..
There are a total of 4 different post templates involved in this issue, used according to category, etc.. Each post template has a mobile template. The issue is present for all of them.
Here is something that I’ve discovered today after going back through every template and double-checking everything.
TagDiv randomly displays a responsive version of the desktop template instead of the corresponding mobile template. Sometimes it does, most times it doesn’t and this is to the same device. When it does, the problem does not exist. Every ad displays where it should. BUT, if it serves the mobile template as it always should on phones, the ads in the post content do not display correctly.
In every instance and on every mobile post template, whether it is one ad or more, they will display one after the other at the top of the article before the first paragraph. This is true no matter where I tell TagDiv to display the ad. After the 15th paragraph? It will be at the top of the article? After the 8th paragraph? Same story. More than one ad will do the same, just stacked one above the other, but all before the first paragraph.
So, now there are two questions.
1) Why does TagDiv sometimes serve the responsive desktop template and other time it serves the mobile template – to the same device?
2) Why won’t the mobile template display ads where I tell them to go?
I will submit my info via email.
Thanks.
Hello!
That’s a bit strange, because it is working well on my side when I was testing it and it should be in the chronological order by default.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
hi..tq for assist.. already found the problem, one of the cache plugin is conflict. After after deactivate the plugin. all displays return as normal. tq
Hello!
Please check the setting for your mobile version and delete the multiple ads from the fields.
If there are not multiple ads, then you need to check for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Normally, if you disable the load default fonts, then these should not load at all.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
Hello,
I just checked your website and seems you have set padding-right on the footer => https://www.screencast.com/t/Lr7kz7QWO, please edit with tagDiv Composer and check the CSS tab and if is set padding on zone/row/elements.
Sometimes this problem can also be due to a conflict with the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
I can see that the font files are loading, but it is not applying there: https://www.screencast.com/t/yUtLqIkpBozv
First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:
1. disable TagDiv Composer
2. uninstall TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cahce plugin exists)
Also make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
Hi Anamaria
The thing is, I can’t remove the html code on that page. It does not allow me to edit anything. I cleared the cache and also installed a clear cache plugin. Still nothing.
Kind regards
Hello,
In most cases when you get a similar message “ Error at zones: 1(models): 0(dom).The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)” then indeed it is a problem, most of the time the problem is from a shortcode that is not compatible with our theme, therefore after you set it with tagDiv Composer and save the page/cloud template, the next time when you try to edit it, you’ll get that error.
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, this page was created with tagDiv composer or did you use another page builder?
Sometimes this problem can also be due to a conflict with the plugins, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you
Hi Anamaria,
WP Super Cache plugin is installed, activated, and set up exactly as the tutorial says. Instagram as well. And the the instagram posts are still not up to date.
Best,
Michael
Hello,
Please make a test on a subdomain using only tagDiv plugins, clear all cache, and add again the extra class on the widget and see if the style is changing.
Also, please provide some screenshots and the link to your website.
Thank you!
Hello,
I just tested on my install, and for me, the image style from Gutenberg works well => https://www.screencast.com/t/jEmoApvrb
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If this is not what you mean, please provide more information as screenshots and a link to your website.
Thank you!
Hi,
Normally, without problems, the wp editor is saving the content automatically.
I understand the content isn’t saved, usually, this problem can be when is a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again, also, make sure that all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Hope this helps you!
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, if you use Rank Math plugin and All in One Seo plugin can interfere with our theme.
Also, if the problem persists, please provide more information like screenshots and a link to your website.
Thank you!
Hello,
Usually, this can be from some extra plugins, so please does a test using only tagDiv plugins, and if you have a child theme, please use the main theme and clear all cache(also from your browser).
Also, please provide more information about the problems you face.
Thank you!
Hello,
Please make sure you set the featured image when you created the post => https://www.screencast.com/t/B2qZswKymlvB that you have thumbs enabled for the blocks you have on the homepage.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If you don’t mean this, then please provide me with more details, also, a link to your website.
Let us know about your results!
Thank you!
Hello,
Please do these steps
1. disable tagDiv Composer
2. uninstall tagDiv Composer
3. clear cache (if cache plugin exists)
4. re-install tagDiv Composer it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, make sure your WordPress and plugins are up to date.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
Hello,
This issue can be from the plugin cache you use.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you use other plugins for cache (or your host have a plugin cache), those can interfere with the theme and causes this problem, deactivate them, clear all cache and try again.
Also, make sure you set the Instagram like in this guide -> https://forum.tagdiv.com/instagram-widget/
Let me know about your results!
Thank you!
Hello,
Please do a test, and assign the cloud template on that category in Theme Panel => https://www.screencast.com/t/uslik5SZK and see if still is a problem, also, if you are using a cache plugin, deactivate it, clear all cache(also from your browser).
Thank you!
Hello,
I just checked your website and seems you use Autoptimize plugin, please disable it, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and delete the logo and add it again, and see if the problem persists.
Thank you!
Hello,
From what I’ve researched, there seem to be some changes in your code structure because it works well for me.
Please do a test using only tagDiv plugins, and check if you have not set any custom code to cause this change, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
If you have tried all the steps and it still doesn’t work, please make a full backup to all files and the database and contact us via email at contact@tagdiv.com to investigate the problem. Provide
– wp-admin URL and credentials
– cPanel URL and credentials
– a link to this topic in order to identify you
Thank you!
I have 3 different page templates and corresponding mobile templates that I use for posts. The issue is the same on all of them.
The issue just seemed to start for no reason and I can’t say exactly what day it started. I had 3 ads inserted in the Ads settings with the first one to start after the 5th paragraph, the second one after the 11th paragraph, and the third after the 20th paragraph.
On the desktop sites, the ads display as they should. But on mobile, it began displaying two ads at the top of the post, one after the other below the title. The ads being there kept any content other than the title from displaying above the fold.
I thought it might be a conflict between the Amp plugin, TagDiv Mobile Theme plugin, and Mobile Templates. I deactivated and deleted both the Amp plugin and the Mobile Theme plugin, leaving just the mobile templates. The problem still exists.
As a test, I removed all ads from the content section. None displayed on desktop or mobile, which is as it should be.
I added one ad back in after the 11th paragraph. It worked as expected on the desktop, but displayed at the top of the content section on mobile.
I moved the ad to be after the 5th paragraph. Same result.
What’s even stranger is that even with only one ad inserted in the settings, the mobile template displays duplicate ads at the top of the post content section.
The settings won’t allow me to set different ad settings for desktop and mobile. I can insert two ads for desktop and save the settings, then go to the mobile settings for ads and remove one and save the settings. It removes the ad from desktop and mobile. That is after changing the settings for desktop and saving, then opening the mobile settings and save them. Always – change ads in either one, the other one changes, too.
No matter what settings, as long as there is at least one ad in the settings, two will display at the top of the content section on mobile.
Of course, I have cleared the caches in all browsers on mobile and desktop, cleared the cache in WP Rocket, cleared the CDN cache. The server cache refreshes every 60 seconds. None of those help the problem.
What could possibly be causing this?
Hello,
For search results, please check if you the thumbs enable from Theme Panel -> Block Settings => https://www.screencast.com/t/W7mJQNv3 -> https://www.screencast.com/t/0aF1d317
Also, for the image from Block 11 is it may be a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
