Search Results for 'cache'

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello!

I checked your website page and it seems to work.
Did you manage to solve your issue?
If not then set again the link and try again.
Also, try to delete your cache.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello,

Please make sure that you are using the last theme version, Newspaper v10.4 and last WordPress version 5.7.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.

Let me know the results!

Thank you!

Hello @docmandoo!

Please make sure your WordPress, TagDiv plugins are up to date.
Try to reinstall the TagDiv Composer plugin, if the problem is still there please start looking for a plugin conflict.
Also, if you are using a cache plugin, deactivate it, clear all cache and try again.
If you use default templates and your settings are missing, then make sure you have Standard Pack installed and active.

Let us know about your results!

Thank you!

Hello,

This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin. Therefore, do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!

Thank you!

Hello @Devava!

Please note that we try to answer to as many topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM), we start from the oldest to newest, once that is set a new reply in a topic this will be move the new topics, therefore it can take some time until we get back to your topic.

Please make sure your wordpress, TagDiv plugins are up to date.
Also, if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you and sorry for the inconvenience created!

Hello!

Can you please provide more information about your issue and also a screenshot to help you efficiently?
Also, I recommend you to use the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Thank you!

Hello!

Please make sure your wordpress, TagDiv plugins are up to date.
Also, if you are using a cache plugin, deactivate it, clear all cache and try again.

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

I tested and it seems to work on my side.
Did you manage to solve the issue?
Also, please try to delete your cache(also from your browser) and try again.

Thank you!

Hello !

First of all please make to clear your website cache. This usually is the main reason that there are delays on a website. Please follow our guide and make sure that WP Super Cache has been installed properly: https://forum.tagdiv.com/cache-plugin-install-and-configure/

Let us know the result.

Thank you !

Hello!

Unfortunately, Breeze Plugin is not a tested one with our theme.
I recommend you to use just one cache plugin.

Thank you!

Hello,

Seems the problem comes from autoptimize plugin => https://www.screencast.com/t/gebLSrf8O1
please disable it, clear all cache(also from your browser) and see if the problem persists.

Thank you!

Hello,

Please make sure you change also, for AMP => https://www.screencast.com/t/Qv7URLuqZ
After, please clear all cache(also from your browser) and try again.

Thank you!

Hello !

Please make sure that you update the Newspaper Theme as shown in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also make sure to update and activate all the required plugins. If the issue still persists please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you

Hello !

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.

Thank you !

Hello !

That is because your server was maybe configure to work with 1 type of caching solution. As we recommend for Newspaper Theme to work with WP Super Cache.

In the image you have sent those are recommendations, If your website runs better using our suggestion my recommendation is to leave it with WP Super Cache. Also please note that having more than 1 caching plugins is not a good practice.

Thank you !

Hello !

We are sorry for the inconvenience that you are facing. Please note that this is not a common practice since there are thousands of users who update and they have no issue.

Please make sure that you update the Newspaper Theme as shown in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also make sure to update and activate all the required plugins. If the issue still persists please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also If you are using PRO Demos or Cloud library templates, TagDiv Standard pack is no longer required.

Thank you !

Hello,

1. If I understood it correctly you want to make the layout full width, then to change the website width, you need to make sure that you don’t have set a background color/image in the Theme Panel because this makes your website boxed. Make sure this option is disabled => https://www.screencast.com/t/ejiNPCBF
To set a page to full width, you’ll need to edit it with tagDiv Composer like this -> https://i.imgur.com/i5IUJ9E.jpg add or select a row and stretch it after your needs -> https://i.imgur.com/WKYebPX.jpg -> https://i.imgur.com/TO1BZ3M.png -> https://i.imgur.com/Yq8UCv3.jpg
2. I am not sure I fully understand what you are looking to edit, and what you mean with the fullscreen.
Maybe you referring to remove the white space from here => https://www.screencast.com/t/ZaYJdjW3, if yes, then you need to set the margin left and right on the row to -20 => https://www.screencast.com/t/AplrIm3zs5
You can use this method for both (mobile responsive version or mobile page)
3. For the category page, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello !

Please make sure to clear your cache first. Also please try and reinstall tagDiv Composer plugin, there have been some changes made to it. If this doesn’t work please provide a link to your website and we will take a look.

Thank you !