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Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Thank you!
Hello,
For this error, you can check our guide from here at point 5 -> https://forum.tagdiv.com/tagdiv-composer-not-working/ also, you can try to deactivate, delete and reinstall tagDiv Cloud Library from Newspaper plugins => https://www.screencast.com/t/WLy01lbc and clear all cache and try again to edit.
Thank you!
Thanks Anamaria, i did some troubleshooting and noticed the culprit is the “Load JavaScript deferred” setting on wp rocket cache plugin.
May I know which javascript (and the file path) controls the live search element that i can exclude?
Hi,
If I understand correctly when you try to add an element you get the above error.
For this, please make sure that you do not have any plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
After you have only theme plugins try again to add the element, and see if the problem persists.
Thank you!
Hello!
Check the settings by accessing Newspaper -> Theme panel -> Mobile Theme -> Mobile ads and delete the multiple ads from the fields.
If there are not multiple ads, then you need to check for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
We recommend using WP Super Cache plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Let me know the results!
Thank you!
Hello!
Make sure your WordPress and plugins are up to date, if not make it manually because it was the main issue to everyone.
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure your wordpress, TagDiv plugins are up to date.
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
If you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let us know about your results!
Thank you!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello!
It seems that you don’t have some TagDiv plugins installed.
Please make sure all that your WordPress and plugins are up to date.
Also, try to clean your cache after that(from your browser too).
If the problem is still there, then please check for a plugin conflict.
Let us know about your results!
Thank you!
Hello!
You need to redesign a bit your page to increase the score of the test.
Also, please check for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and clear all cache.
Thank you!
Hi there,
Update to version 10.4 causes the site to loose the header, mega menu and footer and breaks links to category posts. https://coconutoilpost.com/
This screen shot indicates the issues lie with the tag div speed booster 4.2 plugin. [Active or inactive]: Screen shot from clicking on post link All supporting plugins were updated as required. Booster did not have an update. Caches have been cleared PHP and memory is as required.
Can you please advise on how to fix the site.
Regards
Peter
Hi there,
Update to version 10.4 causes the site to loose the header, mega menu and footer and breaks links to category posts. https://coconutoilpost.com/
This screen shot indicates the issues lie with the tag div speed booster 4.2 plugin. [Active or inactive]: https://a.cl.ly/eDuj9bmO All supporting plugins were updated as required. Booster did not have an update. Caches have been cleared PHP and memory is as required.
Can you please advise on how to fix the site.
Regards
Peter
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.
Let us know the results.
Thank you !
Hello, @slimster8,
If you want to use the cache plugin on the host, then I recommend you to use only the mobile responsive version, not the mobile theme or mobile page, then it should not be a problem.
In most cases, this problem occurs because the cache plugin used by the host does not recognize mobile theme or mobile page version.
Thank you!
Hello!
I checked your website page and it seems to work just fine.
Please provide us more information and a screenshot with your issues.
Also, please delete your cache(also from your browser) and try again.
Thank you!
Hello,
@MattiaVe for your error please make sure all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps and you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
@jesperj Please provide some screenshots with the problem, because otherwise, I have no way of knowing exactly what problem you have. Have you tried to do a test on a subdomain for iPad using only tagDiv plugins and see if it’s still a problem? maybe you have plugins that interfere with our theme and cause these problems.
@avtomir Please do a test on a subdomain and use only tagDiv plugins, and see if the ads from the sidebar are still on the top of the post. Also, please provide screenshots and a link to your website to investigate the problem.
@dnf67 as I said above, please do a test on a subdomain using only tagDiv Plugins, because the update can not change so radically the aspect of the website only if you have used extra plugins that are not tested with the theme and they interfere with her.
@Playground Lda. and @mathew I’m not sure I fully understand your issue, please provide more details (screenshots).
@slimster8 I think the problem can be from the plugin cache you use. Please try the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/ and see if the problem persists. Also, if your host uses cache then you should not use any cache plugin, and maybe, the cache plugin used by the host may not recognize if you use mobile page or mobile theme.
In the future, it will be recommended that each one of you create a separate topic so that we can answer to each one in part, this is because in this topic many of you have different problems.
Thank you for understanding!
Actually, I’m using super Cache.
Is it maybe a problem that I have Nginx on the server?
OK,
The issue is still occurring — but now only on The Events Calendar post types. Like on this page:
https://www.pnwbeyond.com/event/washington-state-fair-spring-fair/2021-04-07/
Here is what I am seeing:
I have tried:
-reinstalling TagDiv Cloud Library and TD Composer.
-Creating and setting a new header
-switching to the base Newspaper theme away from my child theme
-Disabling all optimization and disabling any and all optimization and caching plugins.
-Clearing all caches.
This has only been occurring since the most recent Newspaper update. I am using Cloud Library, not TD Standard Pack.
Thanks
For example, when I wrote a new article, the date of an old article -which was originally published in 2013- automatically changes to 2021. I would like your help to correct this issue. I’ve tried WP Super Cache but couldn’t get any result. Thank you very much for your help.
Hello!
I checked your website page on mobile, but it is working fine on my side.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello!
I checked your website and it seems you solved some issues.
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Please also check the page for special characters and remove them if they exists.
In order to edit the footer or header, you just need to access the homepage for example, edit with TagDiv Composer and you can customize there how you want from the element’s settings.
Thank you!
Hello!
Please make sure your WordPress, TagDiv plugins are up to date.
Try to reinstall the TagDiv Composer plugin, if the problem is still there please start looking for a plugin conflict.
Also, if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Thank you!
