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Hello,
This issue can be from the plugin cache you use.
We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you use other plugins for cache, those can interfere with the theme and causes this problem, deactivate them, clear all cache and try again.
Thank you!
Hello,
The 404 and search page works well => https://www.screencast.com/t/07SUuRzL -> https://www.screencast.com/t/OqBEb2V80
Also, for the footer, the problem may be due to a plugin conflict, so please please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again. There may be a conflict between WPBakery and the tagDiv Cloud Library.
Please notice that we strongly recommend using only one of those plugins with our theme (WP Bakery or tagDiv Cloud Library, but not both).
Let me know about your results!
Thank you!
Hello,
Please deactivate the tagDiv Composer plugin, delete and re-install it again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
Also, please make a test only with tagDiv plugins, and see if the changes aren’t applied, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
Hello!
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
I recommend you to use WP Super Cache and with the settings from our guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello!
I recommend you to use WP Super Cache and with the settings from our guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello,
Please check this video about how upload alogo -> https://www.youtube.com/watch?v=HXQQygkCCJo
Also, please make a test only with tagDiv plugins, and see if the changes aren’t applied, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Thank you for your reply. I have resolved the issue in the following manner just in case it can help others.
This is the solution if your web hosting provider offers automatic caching when it hosts your wordpress site.
1. Delete all cache plugins. I deleted WP Super Cache, Cloudflare and Hummingbird Pro.
2. Install Proxy Cache Purge plugin.
It seems Newspaper wants only ONE cache plugin. Since my web hosting already provides it, I can’t use any plugins that have a cache feature. The Proxy Cache Purge doesn’t do any caching. It’s just a ‘telephone’ on my wordpress dashboard to my web hosting provider to purge my cache.
After I did this — 1) the mobile tagdiv composer page showed up on Android mobile chrome. Good! 2) The tagdiv composer theme for PCs showed up on Chrome. Good! 3) However, on Microsoft Edge on PC, the mobile tagdiv composer page showed up. Strange and not good. Is this supposed to happen?
Thank you for your reply. I have resolved the issue in the following manner just in case it can help others.
This is the solution if your web hosting provider offers automatic caching when it hosts your wordpress site.
1. Delete all cache plugins. I deleted WP Super Cache, Cloudflare and Hummingbird Pro.
2. Install Proxy Cache Purge plugin.
It seems Newspaper wants only ONE cache plugin. Since my web hosting already provides it, I can’t use any plugins that have a cache feature. The Proxy Cache Purge doesn’t do any caching. It’s just a ‘telephone’ on my wordpress dashboard to my web hosting provider to purge my cache.
There is a system and way to clean Google amp cache, Like I already sayd this is payid premium support, you can give more than this because this is not a answer that holds premium help.
thx
Hello!
You can upload the picture somewhere and paste the link here.
Also, check for this setting : https://i.imgur.com/53YP9qa.png
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
As stated in the OP, I don’t use cache plugins while developing but I do have CL connected, I’ll see if Purging makes a difference.
Hello,
This issue can be from the plugin cache you use, when the mobile responsive version is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, if you use other plugins for cache, those can interfere with the theme and causes this problem.
Thank you!
Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
I can’t activate the theme automatically or manually. Also, I can’t install any prebuilt website.
The loading icon is constantly working.
Here are the system parameters:
Theme config
Registration key Your theme is not registered! Activate now
Theme name Newspaper
Theme version 10.4
Theme database version 10.4
Theme Mobile Newspaper mobile version
php.ini configuration
Server software Apache
PHP Version 7.4.15
post_max_size 20M – You cannot upload images, themes and plugins that have a size bigger than this value. To see how you can change this please check our guide here.
max_execution_time 300
max_input_vars 10000
SUHOSIN installed false
PHP extensions
mbstring available
GD library available
WordPress and plugins
WP Home URL http://domain.info
WP Site URL http://domain.info
WP version 5.7
WP multisite enabled No
WP Language en_US
WP Memory Limit 256 MB/request
WP_DEBUG False
Caching plugin WP super cache – for best performance please check the plugin configuration guide here.
Hello !
Our WP-Super Cache recommendation can be found in here: https://forum.tagdiv.com/cache-plugin-install-and-configure/
From what we tested this is the best practice.
Thank you !
Hello,
Please make sure all theme requirements are set as in our guide -> https://forum.tagdiv.com/requirements-for-newspaper/ in special please make sure this code is set in .htaccess => https://www.screencast.com/t/D3i2ZA7K
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/ , you need to disable the Rocket Loader.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Thank you for you reply.
I added the code and cleared the cache but the “About Us. and Follow Us.” still appears at the bottom of the page.
Hoping for you reply.Thank you.
Hello !
Please make sure that you update the Newspaper Theme as shown in our guide: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also make sure to update and activate all the required plugins. If the issue still persists please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know the results.
Thank you
Hello!
I recommend you to use WP Super Cache and with the settings from our guide: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello!
I recommend you to use WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Normally, when you click on author name, you should be redirect to author page.
For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case: http://prntscr.com/mbwwuk after that clear all cache, purge CDN(if you are using) and check the results.
Thank you!
After updating to 10.4 in a test environment a number of errors occurred. For example, TD Composer was no longer working and messing up all pages with shortcodes.
I did some testing and found out that the problem seems to be the theme’s internal update process. Following the instructions for manual update given here: https://tagdiv.com/update-newspaper-theme everything works fine. It looks like the update routine is not deleting or replacing all the files.
If you are facing issues try this:
- Delete all files from theme folder (wp-content/themes/Newspaper/) via ftp or cpanel.
- Download Installable WordPress Theme from envato
- Unzip and upload the new files to theme folder via ftp or cpanel
- Login to theme panel and update and activate the required plugins
- Clear Cache
Hope that helps
Regards
Hello!
I just tested this element in the new update also and it is working by my side.
Please start looking for a plugin conflict and also clear your cache(also from your browser) and try again because it should work.
Thank you!
Hi Bettina,
I created a different page and whenever I view the page in my iPhone safari or chrome, the heading of the page is broken, but when viewed in desktop it looks ok. It is the page reviews. Can you help me check it on why it appears this way? I already tried deleting the cache but it still happens.
Again, thank you Bettina.
https://imgur.com/XAwLHsL – How it appears on desktop and the link to the URL
https://imgur.com/bPd9KKM – How it appears in safari / chrome in iPhone (landscape)
https://imgur.com/Eqxp2QB – How it appears in safari / chrome in iPhone (portrait)
