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Hi there
Well, it’s been almost over a year that I’m waiting for a solution.
We are using language based web banners on the web site that means we have translations of banners whcih changes when the site language changes. We achieve this with WPML string translation But;
If we make any save while the theme panel is set to English, all the banners translated via string translation resets.
If we purge all cache, all the banners translated via string translation resets. So we have to go and manually change everysingle online banner to be shown in the correct language.
I hope you guys won’t be replying us as to check plugin conflicts. We are using same plugins and newspaper theme for over 4 years.
Hello,
Please make a test only with the tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again and see if the problem persists.
Thank you!
Hello!
First, please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict, so please deactivate ALL plugins except tagDiv ones, also if you are using ca cache plugin, deactivate it, clear all cache (also from your browser) and try again.
Please take a look for this advice before updating: https://forum.tagdiv.com/topic/action-required-please-read-how-to-update-to-the-newspaper-theme-v-10/
I recommend you to make a backup and update plugins and the theme via file transfer, so that you don’t face any error: https://forum.tagdiv.com/how-to-update-the-theme-2/
Let me know about your results!
Thank you!
Hello,
Please make sure you have all plugins theme are up to date. Also, a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
I think the problem is from a plugin conflict, please make a test only with the tagDiv plugins, clear cache and see if the problem still persists.
Also, I think the problem is due to some settings in the autoptimize plugin.
Thank you!
When i activate mobile theme, AMP plugin disappears from dashboard, but when i deactivate it reappears…
And when i activate Mobile Theme, all amp pages disappeared and amp pages have validation errors…
It was working, suddenly stoped…
Need help as soon as possible please… ( I tried deactivating both and re activating – cleared caches and reset server and all stuff )
https://haberton.com (Main Page)
https://haberton.com/son-24-saatte-69-kisi-hayatini-kaybetti/ (Post page)
https://haberton.com/son-24-saatte-69-kisi-hayatini-kaybetti/amp (Should be AMP page)
Please help…
Found the problem FİXED!
Hello,
It is not absolutely necessary to use the plugins that we recommend you to use, you can use any plugins that you want, but we can provide assistance only for tested plugins => https://www.screencast.com/t/iXAoc54BkMxW
If I understand correctly now the changes that you made were updating (depends that what setting you made and the settings from the cache plugin you need to clear the cache from theme panel setting or tagDiv Composer settings, or if it is a new post then the cache will be clean automatically).
If it is still a problem, and I missed something please let me know!
Thank you!
I am trying to update the Header Logo and the image in the Footer section of the Theme Panel but when I press upload, choose my image, then hit Save Changes, it appears to be successful, but then doesn’t actually make the change. I was able to remove the previous logo and that change kept. Cannot add a new logo, doesn’t seem to actually save the changes to the database.
I have cleared browser cache, disabled site caching, cleared cache, checked for conflicts, etc.. Nothing changes.
I updated from 10.3.3 thinking that might help but it does the same thing on 10.3.9.1.
Theme name i Newspaper
Theme version i 10.3.9.1
Theme database version i 10.3.9.1
Hello!
Sometime the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
I’ve deactivated all non tagdiv plugins, cleared my cache and the issue still persist.
I have sent an email as instructed.
Thank you.
Hello!
Sometimes the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Okay, but should I use this with ‘W3 Total Cache’ Plugin or without it? I am concerning about the performance of my site. Therefore I am asking. Thanks.
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Also, please check to be sure you don’t have an object cache on the host.
Thank you!
Hello,
Please make sure the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ in config is WP_MEMORY_LIMIT not PHP Memory Limit (there is a typo, sorry) => https://www.screencast.com/t/88pK5QXpC, clear all the caches and check the results.
Hope this helps you!
Thank you!
Hi,
I have deactivate other plugins, it can’t work at all.
And I am using Newspaper default theme without cache plugin.
But when I switch to other navigation model except ‘Number’, others work well.
Thanks
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know the results!
Thank you!
Hello!
We recommend using WP Super Cache plugin with the settings from our guide, so this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Please give it a try and if the problem persist, then you can contact us via email at contact@tagdiv.com and we will take a look and find the best solution for you.
Also, start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
That’s weird. Please start looking for a plugin conflict, deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hi,
That is usually caused the cache configuration. What caching plugin are you using on the website?
Some have options for using a mobile theme, and they have to be activated. Like the super cache we recommend for example https://tagdiv.com/wp-super-cache-plugin-install-and-configure/ and this setting -> https://prnt.sc/10a7r0t
So when a mobile theme is used (it can be any theme and mobile theme, not just our own) it would be better if there was such a setting, to be activated, or issues like that can happen, like the mobile theme being displayed on desktop.
Thank you!
Hello!
You should be able to edit a cloud/PRO template with TagDiv Composer plugin.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
The issue with posts is due to the cache. Please do a test without any caching options enable and check the results.
Thank you!
