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Hi,
When I use TagDivComposer and try to click on Menu on Mobile version, it works.
I remove all caches, you can try on my website : https://julliette.fr
When I click on Button, nothing happened.
Hello!
By using the responsive version or mobile page, you can edit your mobile viewport and add the shortcode called Mobile menu: https://app.screencast.com/PKN1tAHAq5Okq
Then, you should select a menu from the shortcode’s settings.
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If you can’t handle it, then I can try to help you. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Admins are not cached
Hello!
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
If you can’t handle it, then I can try to help you. Please get in touch with us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel URL and credentials
– a link to this topic in order to identify you
Thank you!
Hello!
Please follow this guide: https://forum.tagdiv.com/main-menu/
Please check if those options are enabled: https://app.screencast.com/QraEF3FK3gj0l
Sometimes, the issue can be caused by a plugin conflict or a cache issue. That’s why we recommend first deactivating ALL plugins except tagDiv ones; if you are using a cache plugin, deactivate it, clear all cache (also from your browser), and see the results.
Thank you!
Hello!
1. You can not use Newsletter without any additional service. But you can use the Leads shortcode, which is a part of the opt-in builder plugin that can collect only the emails. But there you can only exports the email addresses, there is not any additional feature.
2. You will receive a message that your review has been registered and is awaiting approval if you set in the first shortcode, the Review status: Pending.
Anyone can leave a reply to the reviews of your article by simply clicking on the “Reply” button. They shouldn’t disappear after a refresh. Instead, you should see this message: Your review has been published. Please refresh the page in order to see it. Make sure it is not because of some cache. Single Post User Reviews List will show your reviews.
Thank you!
I’m having a problem with AdSense ads in the article. When I put custom code for AdSense ads either at the beginning of the article or in the middle of the article, it shows me the ads above both. Check img . https://imgur.com/a/9k6Vkc9 i try to clear cache but same . Always showing above, all the ads
Hi tagDiv Support Team,
I’m using the Newspaper theme on my WordPress site and have run into an issue where the hamburger menu icon and some other icons (like the scroll-to-top arrow) are not displaying. Instead, I see empty squares. This only happens when I’m logged out or browsing in incognito mode. When logged in, the icons display correctly.
After inspecting the site with DevTools, I found a failed request to the following resource:
/wp-content/themes/Newspaper/static/icons/td-icon/td-icon.woff2
However, the static/icons/td-icon/ folder doesn’t seem to exist in the theme files — neither in the installed version on my server nor in the original theme ZIP I downloaded from ThemeForest.
I’ve already:
Cleared/purged Cloudflare cache.
Deactivated caching plugins.
Deactivated Darklup plugin.
Compared the structure with a clean Newspaper install (same result — no static/icons folder).
Tried manually creating the folder path, but I don’t have the original .woff2 file to upload.
Can you please provide guidance or a direct download link to the correct td-icon.woff2 file? Or let me know the proper fix to restore these icons?
Thanks in advance for your help!
I have removed the caching plugins entirely, and deleted my own browser cache. But the serif font remains!
Hello,
Do you use a cache plugin? If yes, please clear the cache. Also, if you use CDN purge the cache from there.
Thank you!
Hello,
I’m glad the issue is resolved! Most likely, it was either a temporary conflict between plugins or a cache issue that reset during the deactivation/reactivation process.
Have a nice weekend!
Hello,
You can use WP ROCKET, WP super cache and Litespeed.
Thank you!
Thank you.
Do you have a list of cache plugins that do not work well?
Hi,
This usually happens with cache plugins. If the cache plugin does not have mobile support, the mobile version can be delivered instead. Please make sure that you have enabled the mobile cache -> https://i.imgur.com/W1KaV3U.png
Please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/
Thank you!
Hello,
I think that it was a cache issue.
Have a great weekend!
@anamaria,
Please see the site info below.
### wp-core ###
version: 6.7.2
site_language: en_US
user_language: en_US
timezone: America/New_York
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 0
default_comment_status: open
environment_type: development
user_count: 15
dotorg_communication: true
### wp-paths-sizes ###
wordpress_path: /code
wordpress_size: 94.86 MB (99465258 bytes)
uploads_path: /code/wp-content/uploads
uploads_size: 0.00 B (0 bytes)
themes_path: /code/wp-content/themes
themes_size: 8.03 MB (8415114 bytes)
plugins_path: /code/wp-content/plugins
plugins_size: 28.00 B (28 bytes)
fonts_path: /code/wp-content/uploads/fonts
fonts_size: 2.28 MB (2386544 bytes)
database_size: 29.67 MB (31113216 bytes)
total_size: 134.83 MB (141380160 bytes)
### wp-active-theme ###
name: Newspaper Child theme (Newspaper-child)
version: 9.0c
author: tagDiv
author_website: http://themeforest.net/user/tagDiv/portfolio
parent_theme: Newspaper (Newspaper)
theme_features: core-block-patterns, post-formats, post-thumbnails, automatic-feed-links, html5, woocommerce, bbpress, align-wide, align-full, editor-font-sizes, widgets-block-editor, editor-style, menus, widgets
theme_path: /code/wp-content/themes/Newspaper-child
auto_update: Disabled
### wp-parent-theme ###
name: Newspaper (Newspaper)
version: 12.6.9
author: tagDiv
author_website: https://themeforest.net/user/tagDiv/portfolio
theme_path: /code/wp-content/themes/Newspaper
auto_update: Disabled
### wp-themes-inactive (1) ###
Twenty Twenty-Five: version: 1.1, author: the WordPress team, Auto-updates disabled
### wp-mu-plugins (1) ###
Pantheon MU Plugin Loader: version: 1.0, author: Pantheon Systems
### wp-plugins-active (41) ###
Advanced Custom Fields: version: 6.3.12, author: WP Engine, Auto-updates disabled
Autocomplete WooCommerce Orders: version: 3.4.0, author: QuadLayers, Auto-updates disabled
Bulk Move: version: 1.3.0, author: Sudar, Auto-updates disabled
Classic Editor: version: 1.6.7, author: WordPress Contributors, Auto-updates disabled
Classic Widgets: version: 0.3, author: WordPress Contributors, Auto-updates disabled
Code Snippets: version: 3.6.8, author: Code Snippets Pro, Auto-updates disabled
Convert Pro: version: 1.8.1, author: Brainstorm Force, Auto-updates disabled
Convert Pro – Addon: version: 1.5.14, author: Brainstorm Force, Auto-updates disabled
Disable Bloat for WordPress & WooCommerce: version: 3.5.0, author: Disable Bloat, Auto-updates disabled
Disable Comments: version: 2.4.7, author: WPDeveloper, Auto-updates disabled
Duplicate Page: version: 4.5.4, author: mndpsingh287, Auto-updates disabled
FluentSMTP: version: 2.2.90, author: FluentSMTP & WPManageNinja Team, Auto-updates disabled
Gravity Forms: version: 2.9.4, author: Gravity Forms, Auto-updates disabled
Gravity Forms ActiveCampaign Add-On: version: 2.1.0, author: Gravity Forms, Auto-updates disabled
Gravity Forms Advanced Post Creation Add-On: version: 1.5.0, author: Gravity Forms, Auto-updates disabled
Gravity Forms Authorize.Net Add-On: version: 2.11, author: Gravity Forms, Auto-updates disabled
Gravity Forms Google Analytics Add-On: version: 2.3.0, author: Gravity Forms, Auto-updates disabled
Gravity Forms reCAPTCHA Add-On: version: 1.6.0, author: Gravity Forms, Auto-updates disabled
GTM4WP – A Google Tag Manager (GTM) plugin for WordPress: version: 1.20.3, author: Thomas Geiger, Auto-updates disabled
Legendary Core for WordPress: version: 1.01.134, author: support@legendarydata.com, Auto-updates disabled
Legendary Data – Search Plugin: version: 1.00.022, author: Alvin Kreitman / Legendary Data, Auto-updates disabled
Molongui Authorship: version: 5.0.15, author: Molongui, Auto-updates disabled
Native PHP Sessions for WordPress: version: 1.4.3, author: Pantheon, Auto-updates disabled
Redirection: version: 5.5.2, author: John Godley, Auto-updates disabled
Simple User Avatar: version: 4.7, author: Matteo Manna, Auto-updates disabled
tagDiv Cloud Library: version: 3.8 | built on 10.02.2025 10:50, author: tagDiv, Auto-updates disabled
tagDiv Composer: version: 5.3 | built on 10.02.2025 10:50, author: tagDiv, Auto-updates disabled
Temporary Login Without Password: version: 1.9.0, author: StoreApps, Auto-updates disabled
The Events Calendar: version: 6.10.2, author: The Events Calendar, Auto-updates disabled
TotalPoll – Pro: version: 4.11.0, author: TotalSuite, Auto-updates disabled
User Role Editor: version: 4.64.4, author: Vladimir Garagulya, Auto-updates disabled
WooCommerce: version: 9.7.1, author: Automattic, Auto-updates disabled
WooCommerce.com Update Manager: version: 1.0.3, author: Automattic, Auto-updates disabled
WooCommerce Authorize.Net Gateway: version: 3.10.10, author: SkyVerge, Auto-updates disabled
WooCommerce Memberships: version: 1.26.11, author: SkyVerge, Auto-updates disabled
WooCommerce Subscriptions: version: 7.2.1, author: WooCommerce, Auto-updates disabled
WP-DraftsForFriends: version: 1.0.2, author: Lester ‘GaMerZ’ Chan, Auto-updates disabled
WP All Import – ACF Add-On: version: 3.3.9, author: Soflyy, Auto-updates disabled
WP All Import – User Import Add-On Pro: version: 1.1.8, author: Soflyy, Auto-updates disabled
WP All Import Pro: version: 4.10.1, author: Soflyy, Auto-updates disabled
WP Crontrol: version: 1.18.0, author: John Blackbourn, Auto-updates disabled
### wp-plugins-inactive (7) ###
EWWW Image Optimizer: version: 8.1.2, author: Exactly WWW, Auto-updates disabled
Featured Image Admin Thumb: version: 1.6, author: Sean Hayes, Auto-updates disabled
Pantheon Advanced Page Cache: version: 2.1.1, author: Pantheon, Auto-updates disabled
WP Fusion Lite: version: 3.44.8, author: Very Good Plugins, Auto-updates disabled
Yoast SEO: version: 24.7, author: Team Yoast, Auto-updates disabled
Yoast SEO: News: version: 13.3, author: Team Yoast, Auto-updates disabled
Yoast SEO Premium: version: 24.5, author: Team Yoast, Auto-updates disabled
### code-snippets (12) ###
snippet-5: name: Customize WP Login Screen, scope: global, modified: 2025-02-11 16:10:24
snippet-6: name: Issue Archive and Current Issue Shortcode, scope: global, modified: 2025-02-11 16:20:31, tags: [Shortcode]
snippet-7: name: Remove unnecessary fields from user edit screen, scope: global, modified: 2025-02-11 16:26:01
snippet-9: name: WordPress Admin Styles, scope: global, modified: 2025-02-04 16:55:35
snippet-12: name: Disable Yoast Redirects, scope: global, modified: 2025-02-21 18:52:27
snippet-13: name: Remove WooCommerce Payments Menu Item from Admin, scope: global, modified: 2025-02-05 18:01:46
snippet-14: name: WooMemberships Paywall Message, scope: global, modified: 2025-02-20 21:10:16
snippet-15: name: Disable Contributor upsell widget, scope: global, modified: 2025-03-11 14:14:04, tags: [Molongui Authorship]
snippet-16: name: IMPORT SCRIPT – For Guest Authors and Image Attachments, scope: global, modified: 2025-03-18 18:35:41, tags: [WP All Import]
snippet-17: name: Latest Poll Shortcode, scope: global, modified: 2025-03-11 14:14:52, tags: [TotalPoll Pro]
snippet-18: name: Rotate ConvertPro CTAs Shortcode, scope: global, modified: 2025-03-11 14:41:26, tags: [ConvertPro, Shortcode]
snippet-20: name: Add Hide Featured Image Checkbox and functionality., scope: global, modified: 2025-03-18 19:46:30
### wp-media ###
image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1693
imagemagick_version: ImageMagick 6.9.13-17 Q16 x86_64 18482 https://legacy.imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 100M
upload_max_filesize: 100M
max_effective_size: 100 MB
max_file_uploads: 50
imagick_limits:
imagick::RESOURCETYPE_AREA: 251 GB
imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
imagick::RESOURCETYPE_FILE: 24576
imagick::RESOURCETYPE_MAP: 126 GB
imagick::RESOURCETYPE_MEMORY: 63 GB
imagick::RESOURCETYPE_THREAD: 1
imagick::RESOURCETYPE_TIME: 0
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, APNG, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CR3, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FLV, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, POCKETMOD, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIDEO, VIFF, VIPS, VST, WBMP, WEBM, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, AVIF, XPM
ghostscript_version: 9.27
### the-events-calendar ###
### wp-server ###
server_architecture: Linux 6.1.112+ x86_64
httpd_software: nginx/1.27.1
php_version: 8.3.19 64bit
php_sapi: fpm-fcgi
max_input_variables: 10000
time_limit: 120
memory_limit: 1024M
max_input_time: 900
upload_max_filesize: 100M
php_post_max_size: 100M
curl_version: 7.61.1 OpenSSL/1.1.1k
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2025-03-20T14:32:51+00:00
utc-time: Thursday, 20-Mar-25 14:32:51 UTC
server-time: 2025-03-20T10:32:50-04:00
### wp-database ###
extension: mysqli
server_version: 10.4.25-MariaDB-log
client_version: mysqlnd 8.3.19
max_allowed_packet: 67108864
max_connections: 1024
### wp-constants ###
WP_HOME: https://dev-hartfordbusiness-com-wp.pantheonsite.io
WP_SITEURL: https://dev-hartfordbusiness-com-wp.pantheonsite.io
WP_CONTENT_DIR: /code/wp-content
WP_PLUGIN_DIR: /code/wp-content/plugins
WP_MEMORY_LIMIT: 512M
WP_MAX_MEMORY_LIMIT: 1G
WP_DEBUG: true
WP_DEBUG_DISPLAY: false
WP_DEBUG_LOG: true
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: undefined
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8mb4
DB_COLLATE: undefined
### wp-filesystem ###
wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: writable
mu-plugins: writable
### acf ###
version: 6.3.12
plugin_type: Free
update_source: wordpress.org
ui_field_groups: 3
php_field_groups: 0
json_field_groups: 0
rest_field_groups: 0
post_types_enabled: true
ui_post_types: 27
json_post_types: 0
ui_taxonomies: 17
json_taxonomies: 0
rest_api_format: light
admin_ui_enabled: true
field_type-modal_enabled: true
field_settings_tabs_enabled: false
shortcode_enabled: false
registered_acf_forms: 0
json_save_paths: 1
json_load_paths: 1
i’m using lite speed cache plugin
Hi,
Do you use a cache plugin? If not, you can use WP rocket and check after.
Thank you!
Hello,
You need to change the font from there, from Website manager. I think that issue is caused by the cache plugin, please clear the cache.
Also, you can try to check here the font https://i.imgur.com/RpmWM1A.png
Thank you!
Hi,
I see you did it correctly, exactly like mentioned in their guide https://rankmath.com/kb/filters-hooks-api-developer/
And it seems to work. If I test with a cache checker, for example the homepage is cached https://prnt.sc/Hi5AC1cf2mje And if I check the sitemap if it not cached https://prnt.sc/U9R5HamZpcfx So it seems to have worked. Is the code added in the file now?
Thank you!
Profitez-en pour optimiser votre module de partage social car de mon coté je ne l’utilise plus car il est impossible de faire de l’optimisation de cache du theme avec cette fonction. Après un an de tentative d’optimisation et de requête d’aide pour optimisé le tout,j’ai du remplacer la fonction de partage par le plugin Easy social share et j’obtiens maintenant un rendement de moins de 0,4 s pour l’affichage pour l’ensemble de mes pages Web. Ce que je n’ai jamais réussi avec le partage social intégré au theme car il ralenti l’ensemble. Bref, il est loin d’être optimal. Merci de prendre cela en considération.
Hello,
Our view count elements from the theme counts each view regardless of the user who visits the posts (even the refresh will be counted), but if there cache or other similar options for improvements those can interfere. The first step will be to use the Ajax View Count to keep count when a cache is used.
If you want to have more control over post view count, please notice that you can handle it from Custom Fields from each post editor, like this -> https://www.screencast.com/t/fGWl7fxh6 -> https://www.screencast.com/t/wmrhc7pLPMk2
Now, Google Analytics provides real and unique value for your visitors, maybe from Jetpack status, too (and this option can be used: https://i.imgur.com/lMxKPYK.png).
Thank you!
Hi,
To improve your performance, I recommend using Redis Cache and, if possible, upgrading to PHP version 8.0 or 8.1 and then checking again.
Additionally, if there are no improvements, you should disable Live Search, Infinite Scroll, Infinite Load, and Infinite Scroll.
Also, you can try to activate this option on the blocks https://forum.tagdiv.com/use-flex-blocks-cache-option/
Also, please let me know what sort of options you use on the blocks.
Thank you!
Hello!
Check this guide if you use a cache plugin: https://forum.tagdiv.com/ajax-view-count/
Make sure you have no offset value in this flex block: https://forum.tagdiv.com/offset-feature/
Thank you!
Hello,
I just checked the images, and they are working https://i.imgur.com/d9bOidq.jpeg -> https://i.imgur.com/knws2pt.png
Also, if the images are not displayed for you, maybe you have a cache on the browser. Also, some settings from your extra plugins can sometimes cause issues, especially for optimization.
Thank you!
