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Hello !
I have investigated your website and everything seems to be working perfectly on the desktop side: https://www.screencast.com/t/cKd9HhY1XcN
Also the mobile version gets displayed correctly as you can see here: https://www.screencast.com/t/en1cucNg
Please make sure to clear your cache.
Thank you !
Hello !
You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
This is how it looks on your website: https://i.imgur.com/E30CmxG.png
And this is how it should look: https://i.imgur.com/uL0jS1r.png
Let us know the results.
Thank you !
Hi,
Does this problem appear only for a specific page or for all of them?
Also, make sure that you are using the last theme version, Newspaper v10.3.9.1 and last WordPress version 5.6.
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
I suggest setting the permalinks from WordPress-> Settings-> Permalinks, on Plain => https://www.screencast.com/t/aQVuDCyS and see if there are any changes.
Let me know the results!
Thank you!
I know now. You have to go to Theme Panel -> Block settings -> Thumbs on Modelues Blocks And uploade here your default thumbnail. ( THUMB PLACEHOLDER )
After that scroll down and activate 265 x 198 and 741 x 486 (must be both activated). And save settings.
Then install this plugin: https://wordpress.org/plugins/regenerate-thumbnails/ and in Tools -> regenerate tumbnails regenerate all pictures.
And this is all. It should be work. But do not forget to delete cache and cookies from your mobile device.
Hello @Dronesadmin,
Please make sure you have the last theme version Newspaper 10.3.9.1, also, please make sure if you don’t have a plugins conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again, and check the results.
If the problem persists after that, please send us a link to your website.
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Thank you!
Hello!
Please make sure the plugins and our theme are up to date.
Also, please start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hello !
I have tested your website and this features work perfect.
Please make sure to clear your cache and let us know the result !
Thank you !
Hello!
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exists.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
That’s weird! On our end it’s working just fine.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please let me know about your results!
Thank you!
Hello!
That’s weird! On our end it’s working just fine.
The issue can be from a plugin conflict or unused files, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please let me know about your results!
Thank you!
Hello!
This situation appear when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!
Thank you!
Hello, Bettina,
thank you for your reply!
Deactivate – Clean Cache – Activate was unsuccessful.
I text to contact@tagdiv.com an access to Admin Panel of the Website.
I use a VPS, so it will be difficult to give access to it.
How do I identify my ticket in an email
Hello!
The issue can be from a plugin conflict or unused files, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello
I’m not Using any Cache plugin https://prnt.sc/y5jx7l
Hi,
as i can see in your theme description that the overall google score is 90+ (https://pasteboard.co/JMEiwex.png) , but on my website score is 60 (https://pasteboard.co/JMEjoLe.png) can you tell me why there is not 90+ score ?
I’m using WP Rocket for caching.
also I’m tested with WP Super Cache and score is even lower.
Hello!
Please try to delete your cache, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let us know about your results!
Thank you!
Hello!
First, make sure your code is written correctly.
Second, start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hi,
As I can see in your screens the problem is related to a jquery problem https://i.imgur.com/A4LgZHi.png to fix it, you can try to use a jQuery plugin, Enable jQuery Migrate Helper plugin and try this option – https://www.screencast.com/t/WYlKJVLi Clear all the caches (also the browser cache).
Hope this can help you!
Let me know the results!
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let us know about your results!
Thank you!
Hello!
If you install any demo, then you should still have the content and pictures in your WP Dashboard.
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If the problem is not solved after this, then please provide me a link to your website in order to inspect more about your issue.
Thank you!
Hi,
If you did as my above screenshot then it should display the responsive version, just make sure you clear all cache. Only if you want to display only the responsive version, disable the mobile theme and make sure clear all cache.
Thank you!
Hello!
The screenshots you provided are not working at all.
If you have any error, please just resend the screenshots.
The issue in general can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Let me know about your results!
Thank you!
