Search Results for 'cache'

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Anamaria
tagDiv Staff

Hello,

Please activate the tagdiv Standard pack plugin and clear the cache.

Thank you!

Bettina
tagDiv Staff

Hello!

I’ve tested it on the latest theme update, and it works well. Make sure there is not a problem with your post links. Also, try adding it again with no filter and just letting it be manual. Is auto mode working well? Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Thank you!

simchris
tagDiv Member

Did you try disabling their caching plugin, or setting rules on what to “not cache” for the admin tools to work? If it worked one place, then not working another place, seems kinda obvious something changed at the new place. Also, make sure not running php 8.3, only up to 8.2x.

No errors here.
(I don’t work here.)

Bettina
tagDiv Staff

Hello!

You should be able to use and add your images to those shortcodes. Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

Please recheck the settings from here: https://forum.tagdiv.com/smart-lists/
Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Thank you!

Bettina
tagDiv Staff

Hello!

You should add the ad codes here: https://app.screencast.com/ph98YE8wIjVoO
Save, clear the cache and check the results.

Thank you!

stemalo
tagDiv Member

Nevertheless I’ve now a huge problem. Try to solve it since one hour, no success. I changed the plan site, but now I get always a 404 error. Although I refreshed permalinks, cleared cache….Where can I set the new plan site to be default??

evilbrake
Participant
#0

Hello, everyone.

We have a problem with our theme. When we edit a text block using the Tag Div Editor, it opens the modal, we change the text and when we close it, nothing has changed. We lose what we wrote.

I have tried using several browsers and deleting the cache, without success.

Our website is: https://casaeconstrucao.vivadecora.com.br/

Can you help us, please?

Bettina
tagDiv Staff

Hello!

Do you have the latest theme update or use an old version?
Check if a plugin is restricting the access. Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.
Check this guide: https://support-camp.io/so-loest-du-das-wordpress-login-redirect-problem/

Thank you!

Bettina
tagDiv Staff

Hello!

The problem can be caused by a cache plugin that you’ve used. Also that you activate the option from the theme panel later, and we can not bring the old views back. Check this guide: https://forum.tagdiv.com/7-days-post-sorting/
From your screenshot, I’ve checked a post: https://app.screencast.com/O1DCZstmhsgxm. I can see the views counter from your single post template is higher than the number from your screenshot, which means the counter works.

Thank you!

Bettina
tagDiv Staff

Hello!

If you need to use mobile version 1 or 2, uninstall the Mobile Theme plugin and AMP. Clear the cache and check the results.

Thank you!

Bettina
tagDiv Staff

Hello!

This situation appears when you are using the mobile theme plugin and the cache plugin that you have, which does not feature options for a separate mobile theme plugin, therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to uninstall the Mobile Theme plugin and AMP.

Thank you!

Bettina
tagDiv Staff

Hello!

It looks like Google is displaying an AMP (Accelerated Mobile Pages) version of your website. Make sure you’ve set up the AMP correctly. Another cause could be that sometimes, Google caches an outdated or broken version of the AMP page, causing display problems.
If you do not use AMP anymore, then please re-index your website.

Thank you!

Good Target
tagDiv Member

Good for you, but which browser did you test?

I’ve done the test on 5 friends’ phones, and all of them have a display that doesn’t work properly, via safari.

So I don’t understand, because even in private browsing, even if you delete the cache, the problem is still there. And the header and css don’t load.

I don’t know how to get out of this situation. Do you have a technician who could connect to my back office to look at this and fix it, please?

Bettina
tagDiv Staff

Hello!

Check this guide: https://forum.tagdiv.com/add-logo-newspaper/
Clear all the cache and check again.
If you can’t handle it, then I can try to help you. Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you

Thank you!

Caprold
Participant
#0

Hi all,

I have WP Super Cache installed and all throughout the day at various times the stock logo from the prebuilt site keeps re-appearing right next to my custom logo until the WP Super Cache’s cache is deleted, or caching is turned off and back on again. I don’t know why it’s doing this; I got a screenshot from Google Search Console that showed the same thing – the stock logo to the right of my custom logo. I don’t know how to fix this.

Thanks!

Site is: 604news.com
Screenshot of Search Console result: https://604news.com/cache-issue.png
Newspaper theme, with News Hub Pro prebuilt

Bettina
tagDiv Staff

Hello!

Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Thank you!

Anamaria
tagDiv Staff

Hi,

No, if you have the WP Rocket plugin then you do not need to use WP SUPER CACHE.

Thank you!

gmodonesi
Participant
#0

I’m using WP Rocket, that is quite expensive as you know, and I’m using it also for caching.
In the Newspaper Theme panel I see the line:
Caching plugin – WP Rocket – we recommend WP super cache

So I would like to know if it’s really better to disable WP Rocket caching and use WP super cache or not.
Thanks

Bettina
tagDiv Staff

Hello!

The newest theme update doesn’t include any feature to decrease your page speed.
Check all these requirements for the theme: https://forum.tagdiv.com/requirements-for-newspaper/
Limit the number of backups: https://app.screencast.com/M5Wco6Td6nymr
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
I recommend you use fewer features on the page so there will also be fewer requests.
Improving page speed in WordPress is crucial for providing a better user experience and optimizing your website for search engine rankings. Here are some tips to help you enhance your WordPress site’s page speed:

Optimize Images: Compress images before uploading them to your WordPress site. You can use plugins like WP Smush or EWWW Image Optimizer to automatically optimize images without losing quality.

Utilize Caching: Implement caching to reduce server load and speed up page loading times. WordPress caching plugins like WP Super Cache or W3 Total Cache can generate static HTML files of your pages to serve users instead of dynamically generating them each time.

Minify CSS and JavaScript: Minify your CSS and JavaScript files to remove unnecessary characters and reduce file sizes. This can be done manually or through plugins like Autoptimize or W3 Total Cache.

Enable GZIP Compression: Enable GZIP compression on your server to reduce the size of files sent from your server to users’ browsers. Most hosting providers offer GZIP compression, but you can also enable it through plugins like WP Rocket or W3 Total Cache.

Optimize Database: Regularly clean up and optimize your WordPress database to remove unnecessary data and improve performance. You can use plugins like WP-Optimize to automate this process.

Limit External Requests: Minimize the number of external requests your website makes by reducing the use of external scripts and widgets. Each external request adds overhead to your page’s loading time.

Enable Lazy Loading: Implement lazy loading for images, videos, and iframes so that they are only loaded when they are visible on the user’s screen. This can significantly reduce initial page loading times.

Optimize Server Response Time: Choose a reliable hosting provider with fast server response times. Consider using a content delivery network (CDN) to serve your content from servers closer to your users.

Regularly Update Plugins and Themes: Keep your WordPress core, plugins, and themes updated to the latest versions to ensure compatibility with the latest performance optimizations and security patches.
Ads can significantly impact the speed of your WordPress website since they often involve loading external resources and scripts. You can try to limit the number of ads, optimize ad sizes and formats, and implement lazy loading on your ads.

By following these tips, you can significantly improve the page speed of your WordPress website, leading to better user engagement, higher search engine rankings, and overall improved performance.

Thank you!

gmodonesi
Participant
#0

The mobile version of the site is not updating (refreshing) correctly. It always seems to stay the same as if it were “stuck in the cache”, while the desktop version has no problems. Is there any setting in the Newspaper theme to change to “unblock” the mobile version?
Site: http://www.vincimi.it

Bettina
tagDiv Staff

Hello!

I’ve tested the latest theme version, and this feature should work well. Make sure the tagdiv plugins are up to date. Make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache, and try again.

Let me know the results!

Thank you!

FourViktor
Participant
#0

I used “Column text” block to insert shortcodes for a Mailchimp form. In the block I edited with the button “Edit content” and it worked just fine. However it stopped working and if I click that button it just starts loading, but will never load the editor.
Does anyone have the same problem? Is there an other way to insert shortcodes efficiently? Thanks!
(Tried it with different browsers, deleted cache already)

Bettina
tagDiv Staff

Hello!

It could be from their browser cache. Let them try from those devices on an incognito file from Chrome.
All the needed settings are the ones mentioned above.

Thank you!

iegexpo
Participant
#0

Hi, I have a seemingly strange issue.

A few months ago, the client https://iegexpomagazine.com reported that on the home page he was seeing the featured images of the posts in low resolution (not sharp). After a series of checks, we found that in the theme settings Block 2 (the one relating to the posts on the home page) did NOT show the images in Retina version. The problem was quickly resolved at the time.

For a few days, the client has said that the site has started to present the same problem again, but obviously the configuration has never changed.

From Macs, PCs and iPhones EXTERNAL to the client’s network, we see the site correctly. The client, however, says that all the computers in their company have the same problem (actually, he sent us a screenshot and the issue occurs).

Attached is a comparative screenshot (on the left, what the client sees from the company network, on the right, me from a Mac on our network)… https://ibb.co/N6x76gbh

Technically, we have emptied the cache, regenerated the thumbnails and checked all the configurations again… are we doing something wrong?

Thank you!

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