Search Results for 'cache'

Hi,

It seems to be a strange issue. Please try to remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thank you!

Hi @Nicholas Gibbs,

Those options are available only if you have the mobile theme plugin deactivate, if is activate the mobile will set the amp automatic.

Hi @buddymantra,

Please make sure that there is no plugin conflicts, please deactivate all non theme plugins, clear all cache deactivate cache plugin and try again.
Also is possible to take some time until google will index your new amp links.
Please check this article:
Ask Google to recrawl your URLs -> https://support.google.com/webmasters/answer/6065812?hl=en

Thank you!

Hi,

Make sure if you are using the latest version of the theme installed via FTP way, check your system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Until now, notice that we do not have any bad reports in this case, sorry! Please try to make a new sub-domain for testing where you need to have installed only the theme and the required plugins, clear all the caches, purge CDN files and check the results. Please notice that before each theme update, we make a lot of tests to make sure everything works in the parameters.

Thanks.

Hi,

Ensure that you have correctly updated your theme via FTP way, clear all the caches, purge CDN files and check the results. Check here -> https://forum.tagdiv.com/install-via-ftp/ Also, notice that the WPBakery sohuld not be updated. If you will use the latest version of the theme, you will have the latest version of this plugin which comes bundled with it.

Hope this helps and let us know how it goes!

Thank you!

Hi,

I checked your link and those works just fine for me, if the problem is still there please provide some more details and screenshots, also please make sure that there is no plugin conflicts, please deactivate all non theme plugins, clear all cache deactivate cache plugin and try again.

Thank you!

Hi baranos,

Please update the theme to the latest version of it because I saw that you are using only v.4.6. update it to v.4.7, clear all the caches and check again. If the problem will persist, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thank you!

Hi,

Please provide some more details about this problem, some screenshots or a link were I can inspect this problem.

Please make sure that there is no plugin conflicts, please deactivate all non theme plugins, clear all cache deactivate cache plugin and try again.

https://forum.tagdiv.com/theme-blocks-modules/ -> https://forum.tagdiv.com/theme-blocks-modules/

Thank you!

Hi,

Those errors can be caused by some plugins, please try to deactivate all non theme plugins, clear all cache, re-save the permalinks and try again to see if those errors are still there.
If there is still a problem please provide me a link were I can inspect this problem.

Thank you!

Hi,

Please make sure that there is no plugin conflicts, please deactivate all non theme plugins, clear all cache deactivate cache plugin and try again.
Also is seams like you have a jquery error in console -> https://www.screencast.com/t/yo5S2Rr2nAux

Thank you!

Hi,

The drop-down filter (img) should appear if the settings from the Categories>Category global settings -> CATEGORY PULL-DOWN FILTER is enable (img), you do not need to do other settings, but if you are using a cache plugin you’ll need to clear all cache.

Or maybe you are referring on ajax category from blocks -> https://www.screencast.com/t/dXsX1uSGyw
Block settings guide -> https://forum.tagdiv.com/block-settings-guide/

If there is still a problem please provide some more details and some screenshots.

Thank you!

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Also this can be cause from lazy-load, please check our documentation for Cloudflare (CDN) -> https://forum.tagdiv.com/cloudflare-cdn/

If there is still a problem, please provide me a link were I can inspect this problem.

Thank you!

Hi,

I have checked your plugins section and I saw that your Rev Slider is too old. (v.4.6) -> https://www.screencast.com/t/32BUXAsXY0x Notice that the latest version of this plugin is v.5.4.8.3 Please update it if you want to bring good results. Notice that our theme comes bundled with this version of the plugins. Update it, clear all the caches and check the results.

Thank you!

Hi,

Please make sure that you made the settings like in our documentation -> https://forum.tagdiv.com/login-how-to-enable-user-registration/

Also please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Thank you!

Hi,

Please make sure that you made the settings for amp like in our documentation -> https://tagdiv.com/amp-newspaper-theme/

Please make sure that you do not have a plugin conflict that create that amp errors, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

Thank you!

Hi,

I see the same header menu in all those pages and posts – http://prntscr.com/n7tgwh
– http://prntscr.com/n7tgzh – http://prntscr.com/n7th6s
The menus you set should be the same across the whole website, when using predefined header templates. Maybe try and do a force refresh in the browser for the pages where you see the issue (Ctrl+Shift+R), could be browser cache.

Thanks

Hi,

This problem in most cases are caused by low wp-memory.

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

Please make sure that you do not have a plugin conflict with untested plugins, please deactivate all non theme/tested plugins, also if you are using child theme, clear all cache and try again.

Please refer to the following guides for possible fixes:
https://wordpress.org/support/topic-tag/505-error/
https://forum.tagdiv.com/topic/wp-supercache-causes-500-internal-error-and-cannot-deactivate/
https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/
– https://support.cloudflare.com/hc/en-us/articles/218378978-What-should-I-do-after-seeing-a-502-or-504-gateway-error-on-my-site-
– https://support.cloudflare.com/hc/en-us/articles/115003011431-5xx-Server-Error
– https://support.cloudflare.com/hc/en-us/articles/200171906-Error-522-Connection-timed-out
– https://support.cloudflare.com/hc/en-us/articles/200171936-Error-520-Web-server-is-returning-an-unknown-error

Please try the same suggestions if your problem is similar. In most cases, 500 errors are caused by low wp-memory.

Thank you

Hi,

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If the problem is still there please provide me a link were I can inspect this problem.

Thank you.