Search Results for 'cache'

Hello,

There is something very wrong with your page. There are multiple elements that do not position as they should by default.
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

We did not experience this with our theme so this could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme. Then test the cache again.

Thank you!

Hello mrx,

I have tested on my side and everything seems to work as expected, without any problems. I cannot recreate the issue. Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches and untested plugins, purge CDN files and check the results.

Thanks for the message!

Hi,

In some cases the sliding issue was caused by the rocket loader feature of Cloudflare. This is recommended to be disabled, because it may affect the theme functionality
– https://forum.tagdiv.com/cloudflare-cdn/
You could try disabling this in the Cloudflare settings and clear all caching after doing this. The issue should not be happening anymore. Clear all caching as well, including browser cache. This should possibly fix the socials being displayed incorrectly as well.

Thanks

Hello Sirius Pro,

Make sure that you are using the latest version of the theme installed via FTP way because this is the surest method in this case, clear all the caches, remove all of the untested plugins if you are using something like this, purge all CDN files and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps!

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

We have seen the menu option be removed by plugin before so i think it’s safe to say it is a plugin conflict.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

You forgot to clear cache afterwards. It has now been cleared and the responsive version is activated on your mobile site.

Thank you!

Hello,

The only tested and recommended plugins to use with our theme are these ones:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bbPress- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars
WPML – multilingual plugin

Anything beyond this list is not tested and I cannot say for sure if it will work or not.
If there are certain plugins that work with our theme and are not on this list, please note they are not covered by the theme support and if they provide errors, they will have to be replaced.
Thanks.

Hi,

Please deactivate all other caching plugins if you have others installed, leave only super cache active if you want to start using this plugin.
It could be a conflict between multiple caching configurations. So check if there are such plugins installed or maybe caching services provided by the server.

Thanks

Hello,

We know of 3 possible causes for this issue.

1) The wp super cache setting to cache page. Please only use these settings in wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use any other cache plugin, make sure you do not cache pages for known users or for logged in users depending on the plugin setting.

2) Do not use this setting in seo by yoast: https://www.screencast.com/t/n8Cc35EofLh

3) Editing a page that was previously built with another page builder.
You need to edit the page with the builder it was initially created with. Do not edit a page with tagdiv composer if it was not originally built with it. If you created your page in visual composer and then switched to our own page builder, you will have to re-create that page

Thanks

Hello Eric,

Please check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches, purge all CDN files and check the results.

Thanks for your understanding!

Hello Chris,

Make sure that your Custom CSS code is correctly added to the CSS core file. Clear all the caches, purge CDN files and check the results. Should work as expected if the code represents what you want to modify. Notice that all of these tasks involves doing such a custom work and we cannot provide something like this, sorry!

Thanks for the message!

Hello Mercuriel,

Clear the caches, purge CDN files and check the results.

Thanks.

Hello hoffman81,

First of all, please make sure that you are using the latest version of the theme, installed via FTP way because this is the surest method in this case. This error might happen due if you are using some untested plugins which can interact with the js code of the theme and break it. Please remove all of these, clear all the caches, purge all CDN files if you are using a Cloudflare system and check the results.
If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hi,

I have inspected the website, for me it is loading very fast. The images are loading fast as well. When it comes to page speed in general, there is always room for improvement. We recommend this caching plugin
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
These are some topics and tutorials which you could read and try the suggestions mentioned
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/tinymce-advanced-and-other-various-disabling-speed-boster/
There are many others here on the forum that you can follow, from experienced theme users.
To display socials in the footer social account links have to be entered in the theme panel social networks
– https://www.screencast.com/t/owIWb7hT
They should be displayed once entered there, in the footer as well as the mobile menu.

Thanks

Hi,

This is unusual, for some reason the mobile menu and background are set to hidden, they are no visible while being there. This could be caused by a plugin conflict, the mobile theme is affected by caching plugins in some cases. I see you are using the rocket plugin, this could the one responsible. You could test that by deactivating it and clear the cache.
I could give you a code solution to make the menu visible and the search icon
– https://www.screencast.com/t/wVXpfZeiU
– https://www.screencast.com/t/88H1iAfgfSgA
But other issues may happen in the future. This is the code for this, enter it in Theme panel->Custom CSS if you decide to use it

#td-mobile-nav,
.td-menu-background {
visibility: visible!important;
}
@media (max-width: 767px) {
#td-header-search-button {
display: block;
}}

The theme does not have a search option like that, the only search would be the one implemented in the modal
– https://www.screencast.com/t/gEm8RbuHuu
This could only be achieved through a search plugin maybe, or manual implementation in the theme code and files.

Thanks

Hello,

Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello defocusmedia,

Ensure that you are using the latest theme version installed via FTP way, remove all of the untested plugins, clear all the caches and purge all CDN files if you are using something like this. Also, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hi,

1. If you are not using the mobile theme plugin, the settings are here
– https://www.screencast.com/t/35AiozaxchA
If the mobile theme plugin is active the settings are here
– https://www.screencast.com/t/AN8Konc4W
Make the changes accordingly and the results should be good.

2. They seem alright to me, there are no height or width differences from what I can see, between the sliders. Maybe I am not seeing the issue, please correct me.

Regarding the cache please check the configuration, there is a guide here
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
Settings may not look the same with the latest version of the plugin, but you can take a look.

Thanks