Search Results for 'cache'

Hello miket,

I have nspected your website and I saw that you are using other untested plugins and you have not deactivated them, as you can see here -> https://www.screencast.com/t/2UH3nLOMUCx
Why do you not respected our list of recommended and tested plugins?
Please keep in mind that the only tested and recommended plugins to use with our theme are these ones:
Tested Plugins:

WP Super Cache- caching plugin
Contact form 7- used to make contact forms
bb press- forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Jetpack- plugin with lots of features *it may slow down your site
WooCommerce- eCommerce solution
WordPress (Yoast) SEO- SEO plugin
Wp User Avatar- Change users avatars

Anything beyond this list is not tested and I cannot say for sure if it will work or not.

Also, I have noticed that you are using a child theme. Most likely, you have some syntax error through it and that’s it is possible to get this error. Try to switch the theme to the main mode, clear all the caches and check the results.

Thanks.

Hello sergiocosta,

Please roll back to the 5.1 version of Visual Composer because of the 5.2 version is not yet tested with the theme and might appears some errors. Clear all the caches and check the results.

Thanks.

Hello Toni,

I have inspected your website and I did not saw any problems with your page. Everything seems to work as expected, as you can see here -> https://www.screencast.com/t/ddJYlkvK Try to clear all your caches, purge all CDN files if you are using the CDN system and check the results. If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks for the message!

please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Remove any image optimization tools you might have. Also check your permissions for WP:
https://stackoverflow.com/questions/18352682/correct-file-permissions-for-wordpress

Thank you!

Hello Rashburn,

Do you have added the Widgets on your page in the backend (2/3 ->content) with Widgetised Sidebar in 1/3 layout and the sidebar does not appears on your frontend? You should provide some useful screenshots with your homepage structure so I can see the sidebar and also, your front end to see the results. After all of your changes, please clear all of your caches, purge all CDN files if you are using the CDN system and check the results.

Thanks for your understanding!

Hello miket,

Please keep in mind that by default, the theme does not have this kind of error. Ensure that you are using the latest theme version, use only the tested plugins which come bundled with the theme core files, clear all the caches and check the results. If the problem is still there, you should make a new clean install from scratch via FTP way and re-install the theme and check the results.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello Gaehr,

Sorry for this but please notice that we do not have any bad reports in this regard until now. I have made some tests on my site with a fresh install and I did not get any type of error regarding this. The theme should work as expected. First of all, ensure that you are using a right PHP version which is tested with the theme, recommended is to use 7.1, ensure that you are using the latest theme version, if you are using some untested plugins, remove all of them and leave just only the plugins that come bundled with the theme core file, clear all of caches and check the results.

Thanks for your understanding!

Hello bformhals,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. First of all, please remove/deactivate all of the untested plugins, clear all the caches and then send us the email so we can take a closer look at your website. Please notice that the first steps in debugging of WordPress are to remove/eliminate all of the untested plugins which can cause some errors through the theme.

Thanks for your understanding!

Hello Lipsita,

Please notice that the correct theme pack can be downloaded from Theme Forest. I have checked it and should work as expected. If you are using some untested plugins which can interact with the theme core files and break some options, try to disable all of them, leave just to active only the tested and required plugins, clear all the caches and check the results.

Thanks for the message!

Hello Plexus7,

I have inspected your website and I saw that your icons work as expetected. Try to clear all the caches, purge all CDN files if you are using the CDN system and check the results.
Regarding on page speed, please notice that thing depends on how well your site is optimized. Notice that is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme. Also, notice that we have a speed optimization tutorial but this is addressed only to advanced users. So, if you follow the steps which are presented in this tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ you can increase the page speed loading and if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because the speed optimization services are not covered by our support policy, as you can read here -> https://forum.tagdiv.com/support-policy-2/ Check our documentation here -> https://forum.tagdiv.com/requirements-for-newspaper/ regarding on dedicated server to fit to our requirements. For an example, you should check our demo preview because this website is optimized.

Thanks for your understanding!

Hi,

Please follow this guide and regenerate the thumbnails needed for the modules. This process will recreate all the thumbnail sizes needed, if they are enabled in the theme panel
– https://forum.tagdiv.com/theme-thumbs/
This is the guide
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
After the regeneration process is complete, clear any installed cache and check the results.

Thanks

Hello bformhals,

Sorry for this but please notice that I have inspected your website and I saw that you are using a lot of untested plugins which can interact with the theme core files and cause a lot of unknown issues, as you can see here -> https://www.screencast.com/t/AkqAHRkOMg6j sorry! Notice that the first steps for debugging WordPress are to disable all of the untested plugins to avoid all of the conflicting plugins. You should roll back to the default theme functionality, remove all of the untested plugins and all of the additional customization which can break the theme, clear all the caches, purge CDN files if you are using the CDN system and check the results. After this, if the problem is still there, please let us know.

Thanks for your understanding!

Hello asisrodriguez,

Please read more – https://forum.tagdiv.com/newsmag-post-formats-for-tinymce/ – https://www.screencast.com/t/zlx9FXoHfU5
If you want to have it full even if you set a sidebar, you need to remove or comment this code from editor-style.css file – https://www.screencast.com/t/4w2vcg3Mzx
Result – https://www.screencast.com/t/OGJBZsctLhk
Please clear your browser cache after you make any custom modification.

Thanks!

Hi,

If the Adsense code is valid, the theme will display it properly. Please check if is not somehow disabled in the theme panel
– https://www.screencast.com/t/7YVQeYQVJEt
Those options should be disabled by default
– https://forum.tagdiv.com/ads-adsense-overview/
You could try to deactivate all plugins except the ones provided with the theme, remove any modifications you might have made to the theme, and clear any installed cache. Then check if the ad is displayed.
Please note that the theme by default, using only the included plugins and no modifications, displays Adsense ads without any problem. Something must be causing this, you just need to identify what.

Thanks

Hello guatefutbol,

I have inspected your website and I did not say any problems with your post title, sorry! It seems to work as expected. Provide more details and also, some useful screenshots so I can identify the problem. Clear all your caches and check the results.

Thanks for the message!

Hi,

The title of the news ticker can be changed in the theme panel, as mentioned above
– https://www.screencast.com/t/s8950xvgN
– https://www.screencast.com/t/4YjdPNGmHC
If you have made the change there and saved the settings it should display accordingly. Maybe you have caching installed, try clearing the cache.

Thanks