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Hi,
Try testing without any other plugins active, except the ones provided with the theme maybe identify what exactly is causing the loading problem.
You can follow this guide to further improve page loading speed
– https://forum.tagdiv.com/how-to-make-the-site-faster/
And install a caching plugin
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
There are also many page speed tutorials in this matter here on the forum that you can follow.
Thanks
Hello,
I have tested the font on my end but could not recreate the issue. The block title font on every template worked as expected.
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again.
Thanks.
Hello Grex,
Ensure that your system status parameters and increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If you are using some untested plugins, try to disable all of them, leave just our required plugins to be active, clear all the caches and check the results.
For more information about our page builder, please check here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Catalin,
That does not appear to have fixed it. I verified the PHP settings (screenshot below), purged all caches, and then tried again and still not getting results:
https://www.awesomescreenshot.com/image/2650274/2f18ceffb0829a049c19afc40e38564e
To clarify, it does save my changes – e.g. if I add a new block, it will save the block and it’s placement. It is simply not honoring / updating any of my filters or settings (e.g. category specifications, limit post numbers, etc.).
Here are the current PHP.ini settings:
https://www.awesomescreenshot.com/image/2650289/5da7f1ea7ee0f6c4002b9faafc42b26a
Thanks and please let me know how to proceed.
Hi
I have serious issues about my site connecting to MAXCDN network.
Chat support says that there are a lot of redirects and so my site cannot integrate with CDN.
“And since CDN only replicate and cache your static assets, CDN will replicate redirect as well”
“Your Origin is not stable and that’s definitely reason why CDN don’t work properly ”
They said I must ask the developer why this is the case.
https://tools.pingdom.com/#!/eNaVvT/www.lastminuteholidaycruises.com
curl -IL http://lastminuteholidaycruises.com/wp-content/uploads/2016/12/2017-01-17_161922.jpg
HTTP/1.1 302 Found
Date: Tue, 11 Jul 2017 15:33:13 GMT
Server: Apache
Location: http://www.lastminuteholidaycruises.com/wp-content/uploads/2016/12/2017-01-17_161922.jpg
Cache-Control: max-age=3600
Expires: Tue, 11 Jul 2017 16:33:13 GMT
Connection: close
Content-Type: text/html; charset=iso-8859-1
Set-Cookie: DYNSRV=lin106; path=/
HTTP/1.1 200 OK
Date: Tue, 11 Jul 2017 15:33:13 GMT
Server: Apache
Last-Modified: Fri, 05 May 2017 14:34:04 GMT
ETag: “5a4b-54ec7c805165e”
Accept-Ranges: bytes
Content-Length: 23115
Cache-Control: public, public
Expires: Wed, 11 Jul 2018 15:33:13 GMT
Vary: Accept-Encoding
Pragma: public
X-Powered-By: W3 Total Cache/0.9.5.4
Connection: close
Content-Type: image/jpeg
Set-Cookie: DYNSRV=lin126; path=/
Please can you help here as my site is not functioning properly at all.
Thank you
Kind regards
The following issues are not covered by support:
Support for third party software and plug-ins or other issues that are not related to our product
https://forum.tagdiv.com/support-policy-2/
Required plugins (https://forum.tagdiv.com/install-via-ftp/):
TagDiv Composer
Optional plugins:
These plugins are installed them from the /plugins folder under the main theme package
Visual Composer
Revolution Slider
tagDiv Social counter
tagDiv Speed booster
tagDiv Mobile theme
Recommended plugins:
WordPress SEO – SEO plugin
WP Super Cache – caching plugin
Contact form 7 – used to make contact forms
WooCommerce – eCommerce solution
bbPress – forum plugin
BuddyPress- social network plugin
Font Awesome 4 Menus- icon pack, supported in the theme menus
Wp User Avatar – Change users avatars
Jetpack – plugin with lots of features *it may slow down your site
“The mobile theme path couldn’t be set. Please check if you already have another mobile theme plugin active and disable it (ex. Jetpack Mobile Theme or similar). If you use a cache plugin clear it before checking the results.”
This is all that displays on my site with the mobile plugin installed on a mobile phone – desktop version displays normally. I do not have another mobile plugin active or have Jetpack. I am on wpengine so I do not have a cache plugin either. I have struggled to get this to work on my site since inception.
I have also struggled with slow page speed scores. I have deleted quite a few plugins. I even rebuilt all of my pages and removed Visual Composer using the tag Div composer. All of that work I put in increased page speed and yslow by 2 points – really disappointed with that.
I have also never been able to get the speed booster plugin to work. It has a conflict with every plugin. I will delete the offending plugin and it will display another one.
I disabled the plugin for now, but if anyone has any suggestions to how I can get the mobile theme working I would really appreciate it.
Site is https://www.observerxtra.com
Okay, I think I fixed it! I think it was W3 Total Cache had cached some plugins, but I removed them then everything blew up.
Thanks! 😀
Hello trym-stene,
I have inspected your website and I did not saw this error on your website. The related posts seem to work as expected, as you can see here -> https://www.screencast.com/t/ggWiTlpIDa8a Try to clear all your caches and check the results.
Thanks for your understanding!
Hello francedeam,
Please notice that you have to use only the Visual Composer version which comes bundled with our theme packet and not another version of it, right? This plugin was tested with our theme and should work as expected with it. To be sure that you are using the right plugin version, you should download the new theme version from theme forest and make a new fresh install via FTP, clear all the caches and check the results.
Thanks for your understanding!
Hello gibbsyns3,
Yes, on the tablet you will bring the desktop website structure. Try to clear all the caches and check the results.
Thanks for your understanding!
Hello epicmag,
Ensure that your system status parameters are according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Most likely, your PHP memory is exhausted and that’s why you cannot save anything, sorry! Try to do this, clear all the caches and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello Kostas,
Please keep in mind that the Roboto and Opens Sans fonts are used default by the theme and there is no solution to disable them. If you want to make deeper changes in this regard, you should check the td_config.php core files and from here you should change the default theme fonts which are Open Sans and Roboto with your desired one, like this -> http://screencast.com/t/YXUNUqxE. Also, if you want to remove the Roboto Google Font you can try to remove from there, clear all your caches and check the results. For more information about this regard, please consult the following topic here -> https://forum.tagdiv.com/topic/do-i-really-need-to-change-all-the-text-fields-for-fonts/
Hope this helps!
Thanks for your understanding!
Hi,
I have inspected your website and refreshed the pages for a while, but I do not see this effect you mention. I had no problem browsing it.
If it is not displaying all the time, maybe a plugin is causing it. Try disabling all your plugins except the composer you are using, and clear the cache if you have caching installed. Then check if you can still see this issue. If it is not present anymore, enable the plugins one at a time, while checking.
Thanks
thanks chris smith – i don’t know/can’t see what the earlier comment was – so i’ll never know if it was helpful 🙂 but you took the time to reply so i’ll assume it was intended so.
i was on php 5.4
i have just changed it to 5.6
5.4 has 25 services/options checked
5.6 had 22
i have checked the missing 3 – those being
opcache
ioncube loader
zen guard loader
is that all making sense man, as i am well out of my comfort zone here?
Catalin, it’s not a problem with the caches. Here is the link: http://e50.4da.myftpupload.com/this-weeks-featured-artist-tim-carr-talks-photography-and-24-hours-in-havana/. You will see at the bottom of the post that “RELATED ARTICLES” and “MORE FROM AUTHOR” are both in all caps, even though the Theme Fonts > Modules and Blocks General > Blocks/Widgets Title > Transform is currently set to None(normal text). I just double-checked. You can also see in the right sidebar of the link above, that the title of the “Latest Posts” widget is responding properly, showing “Latest Posts” and not “LATEST POSTS”. As a trouble-shoot, when I change the Transform setting to Uppercase, the Latest Posts title becomes LATEST POSTS. And when I change the Transform to Lowercase, both titles become all lowercase, showing “related articles” and “more from author” and “latest posts.” So it seems that the RELATED ARTICLES and MORE FROM AUTHOR titles aren’t responding when set to None(normal text). Can you please help fix this?
thanks for the reply bogdan.
no errors at all (other than i can´t activate it which i reported on another post).
it has been a long weekend of battle against the theme, but i´m pretty well there now. some specific quirks still outstanding.
i can´t get any full grid to work for example so i´ve had to go boxed. doing my best to go with the tag div composer, but i´m really not feeling it.
worst of it is that despite having less on homepage now than in old theme, my pagespeed has slumped from 85 to 58 desktop – and the 58 is having worked super cache settings beyond your theme recommended which were giving me 51.
my feedback is that some more realistic notes would be better. the video and docs give the impression that the upgrade/switch and a new demo is a job to complete in minutes. It is hugely more complicated than that. It is a set aside a weekend job – and a good 10 hours of that could have been avoided with better documentation, a coherent start to finish tutorial instead of scattered docs and videos which leave you coming across essential info that you had no way of knowing existed until something goes wrong and you start hunting.
I hope you´ll take that to whoever decides these things at td
Hi,
Try clearing you cache, and check if the problem is fixed. If the posts were moved to a different category and are not part of the Uncategorized category, then this should not be displayed. On your website there aren’t any uncategorized posts at the moment
– https://www.screencast.com/t/ViwZdt2HR
Thanks
Hello SWSMums,
Clear all the caches and check the results.
Thanks.
Hello,
I assume you are using wp super cache for a cache solution.
Please use this guide to properly set wp super cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also wp super cache has a flaw in it;s code that should be corrected.
https://github.com/Automattic/wp-super-cache/pull/185/files
Edit wp-cache-phase1.php and add the green code from the right column as it shows in the provided link.
Let us know if you still have trouble with wp super cache.
Thank you!
Hello gargus,
Notice that from Theme panel, Ads section you can manage the Header Ads, Sidebar Ads and the ads from your post content which can be placed at the top, middle or bottom, as you can see here -> https://www.screencast.com/t/0JYOa554DKB Clear all the caches and check the results.
I guess that you are referring to the Latest Articles which is this -> https://www.screencast.com/t/AYHvSihWKwYG, right? Notice that you can change this from Page Templates, according to our documentation here -> https://forum.tagdiv.com/page-templates-2/
What is your latest issue? Is it related to quotes? Provide more details about his so I will be able to provide a more accurate response.
Thanks.
Hello Vishal,
First of all, check your theme version to be the latest one and also, check the required plugins to be updated if you want to achieve best theme results. Also, make sure that your social counter plugin has been set up according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Clear all the caches and check the results. Also, please ensure that your FB ID is a valid one and ensure that is a public page.
If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this page so I can quickly identify you
Thanks for your understanding!
Hi,
Then the block is not functioning properly. That can be the result of a plugin interfering with the block filtering. Try changing the sorting and see if it is being made properly. You could make a test using the default theme popular sorting (not the Jetpack sort), and leave the excluded categories as they are. Then see if the block still displays posts from those categories (clear cache as well).
If the problem is still there, deactivate all other plugins except theme plugins, clear any caching installed and check again. As I mentioned above I have tested the popular sorting and excluding categories and it is working for me.
Thanks
Hello awoodhams,
Most likely, your website has been cached and that’s why you cannot see this change, sorry! Try to clear all your caches and check the results.
Thanks for the message!
