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Hello shariful18,
Please notice that the first step in WordPress debugging is to deactivate all of the untested plugins. I have checked your list above and I saw that you have some untested plugins, sorry! Please remove all of these, revert the theme to the default state, clear all of the caches and check the results. These plugins might interact with the theme and cause some errors.
Please keep in mind that error does not appear on a fresh install.
Thanks for your understanding!
Hi,
Yes it should work properly.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Please also check your memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hi,
Please disable all plugins except the page builder, clear cache and reset cdn files.
Then check memory allocation: https://forum.tagdiv.com/system-status-parameters-guide/
Also you can ask the server for any blocked content from our server. Sometimes demos cannot install because of host firewalls blocking them.
Thanks
Hello Xhemal,
Please try to re-install the theme via FTP ay and ensure that you are using the right and correct theme version which is available from ThemeForest. Clear all the caches and check the results. Also, please notice that we do not recommend simultaneously using these page builders because might appears some errors.
Thanks for your understanding!
Is there any specific reccomendation / tip to follow when launching the update from Newspaper 7 to 8 ?
I am using 7.8.1 right now.
Are the theme panel settings correctly migrated in their entirety? Is there anything do I have to setup again once the theme is upgraded?
Do I have to regen thumbnails?
Is Newspaper 8 not compatibile with wide known plugins such as Really Simple SSL ? Siteground cache? CF7 ? Memberpress ? WordPress Download Manager Pro? Yoast SEO?
Thank you very much.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
There could be something wrong. A cache plugin should increase performance not decrease it. Please contact your host and have them disable any hosting side cache that could be in place and explain the situation. Maybe there is a hosting limitation.
Thanks.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello shariful18,
Most likely, these type of errors comes from your untested plugins. Try to disable all of them leave just only the required plugins which come bundled with the theme core files and rule out any conflicting plugins. Clear all the caches and check the results.
If the problem is still there, you should provide your website URL so I can take a closer look at it.
Thanks for your understanding!
Hello tbegal,
Please check your system status parameters to be according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all the caches and check the results.
Thanks for your understanding!
Generally the reason most savvy WP developers recommend WP Super Cache is that’s it’s made by the same folks who make WordPress and used on some of the largest websites like TIME.com, etc.
So, while there are other choices (we don’t use a caching plugin, since we have dedicated server, and prefer using optimized pages, with PHP 5.6 with MariaDB and opcache. And now moving to PHP7 + http/2.
So, it makes sense for TagDiv to recommend the same caching solution actually used by WordPress for their own sites, million dollar clients, etc. as it will *always* work with any proper WP setup, while other plugins don’t stay up to date, may not work, get abandoned, etc.
It’s your site, so you can do whatever you wish — however, it’s impossible for a theme dev to provide support for 10 different cache plugins, where caching has nothing directly to do with the theme itself. So, TagDiv use it for their own sites/demos, as does WordPress.
Just a comment as to the why (( I don’t work here …. ))
Hello,
After reading all the guide/tutorial on the forum about performance settings for Newspaper theme I decided to switch to W3 Total Cache.
Indeed i do not understand why WP Super Cache is recommended as it’s clearly inferior. I did a comparison between super cache / and w3 total cache with GTMetrix + Google Speed Insight and Pingdom. The clear winner is W3 Total Cache. Some theme like : http://docs.presscustomizr.com/article/243-speed-up-the-hueman-theme-how-to-setup-w3-total-cache-plugin offers clear Guide for W3 Total Cache for example.
One comment i have is do not use a CDN like cloudflare ! This is seriously slowing down your sites. I was struggling to get fast TTFB and as soon as i delete cloudflare my full loading time went to 2.2 seconds compared to 8 seconds before average.
Cloudflare is good if your host is really bad but in this case you better change it…
About my question, seems i installed w3 total cache i am having an issue with mobile menu of my site anonymster.com, when you open the menu on mobile and click on “review” the page doesnt load. Would you have an idea how to fix it ?
Thx
I get that your recommended plugin is WP Super Cache, but I don’t find the plugin as good as the W3 Total Cache, so is there a way to try and combine the Mobile Theme plugin and the W3TC?
Thank you in advance…
Hello,
And I’m sorry many times.
Is it right?
if ( $category->name != TD_FEATURED_CAT ) { //ignore the featured category name
//get the parent of this cat
//if we have a parent and the default category display is disabled show it first
if ( ! empty( $td_parent_cat_obj->name ) and td_util::get_option(‘tds_default_category_display’) != ‘true’) {
I deleted W3 Total Cache.
It is a cache plugin.
There is a test site and a production site on one server.
Is there any possibility that these are the causes?
http://www.fighters-spirits.com/magazine_test/archives/3135
http://www.fighters-spirits.com/magazine/archives/3135
I deleted the plugin the cache and its related folders.
Is there still a cache influence left?
Thanks!
Hi,
I installed WP Super Cache and recognized my web is even slower than that before. I tried to set up plugin as instructed in docs. What should I do in this case, please?
Many thanks!
I had this time and time again. Got told to clear cache, inactivate all over plugins etc and try again but I had no look.
As a last option I reinstalled the whole theme and up to now, it has been working fine.
Hello,
1) Please clear all caching including a cdn server and contact your host and have them disable any hosting side cache.
2) Please provide a link to your site sop I can inspect the logo issue.
3) Unfortunately if you use the speedbooster plugin this can be an effect of it. Or any other tool that minifies css or moves the css load to the footer. There is no way around it. Either it loads first and you do not see the rewrites, or it loads last providing a faster loading speed for your site but you can see the rewrites happen. Css only provides a compromise for speed vs visuals. Unfortunately you cannot have both.
Thanks
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi
1) I’ve recently updated the theme to v8 (via FTP after deleting old files), however in WordPress it still shows as v7.6. I’ve checked the uploaded files (style.css) and it shows as V8. Cache has been cleared. Please advise.
2) The sticky menu changes the size of the menu & logo everytime I scroll. Please let me know how I can get the menu & logo to be the same size when it’s static & scrolling. Thanks.
3) When my page initially loads a boxed version, and then reverts to a wide page layout. Is there any way to avoid this – so that it just loads the wide layout immediately?
Thanks
Hello Cosmic,
It seems to be a strange issue. Your photo is stretched incorrectly. Please provide your website so I will be able to provide a more accurate response. After this, please remove all of your untested plugins, clear all the caches and check the results. Notice that behavior does not happen on the default theme, without any untested plugins. I have tested on my side and this block seems to work as expected, without any problems.
Thanks for your understanding!
Hello. I purchased your theme and I tried to install a demo (only settings) when I got this error:
Ajax error. Cannot connect to server, it may be due to a misconfiguration on the server.
textStatus: parsererror td
ajax_request_name: no_content_install_demo
errorThrown: SyntaxError: Unexpected token < in JSON at position 0
responseText: <br /> <b>Warning</b>: array_keysO expects parameter 1 to be array, boolean given in <b>/membri/laterzaopzione/wp-admin/includes/class-wp-upgrader.php</b> on line <b>476</b> <br i=”” /> 0
The theme doesn’t install the settings so I tried with different demos and I didn’t get this message, but it wouldn’t work anyway.
I tried to start a page from scratch, but the “Edit with TD Composer” link at the top of the screen doesn’t appear. After a few times with installing demos I finally got acces to the TD Composer, so I tried again to install a demo (only settings): all the previous settings disappeared (and didn’t return when I unistalled) and so did the “Edit with TD Composer” link.
I had asked on the forum about this issue and you told me to clear the cache and deactivate all my plugins. I did, but it didn’t solve the problem.
On the System Status page I have a yellow mark on max_execution_time, it says:
30 – the execution time should be bigger than 60 if you plan to use the demos. To see how you can change this please check our guide here.
I don’t have access to wp_config since I don’t have my own domain but a free hosting. What can I do?
This isn’t the first time I purchased a theme, but it’s the first I have problem with. The others worked just fine even if I only have a blog on a free hosting site.
I hope we can find a solution because I really like your theme and I was looking forward to use it on my blog.
Thanks for your help.
Hello fessor10,
I do not exactly know what kind of header style you are using, sorry! Notice that our theme has a big list of header styles which displays the logo in different positions according to our documentation here -> https://forum.tagdiv.com/header-styles/ Also if you have some untested plugins and some other customizations which might break the header style, you should remove all of them and leave the theme to the default state. Clear all the caches, purge CDN and check the results. If the problem will persist, you should provide your website URL so I can take a closer look at it.
Thanks for the message!
Hello aleksandarcasual,
Our recommended caching plugin is WP Super Cache. If you encounter any problems with the mobile theme and this caching plugin, please check the following topic here -> https://forum.tagdiv.com/topic/mobile-theme-issue-3/
Thanks for your understanding!
Hi,
It does not seem to be fine on the emulators as well. There seems to be a 404 not found error on the logo image, but it seems to happen only on tablet devices not desktop or phones
– https://www.screencast.com/t/c29LrYmJf4
You could try removing the logo, then upload and place it again. Then clear any caching you might have installed or server cache.
Thanks
