Search Results for 'cache'

Hello,

Please also clear cache after you modify the theme files as the modifications will not show up until the cache is cleared. Also you may have a hosting side cache as this seems to be the case more and more these days.

Thank you!

Hi,

I can see the Big grid is present on top of the page, but it is not displaying properly and does not contain any modules. Maybe something was damaged in the theme by this reset. Try to uninstall and remove the Visual composer plugin, the upload the latest version from the theme package – https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
Then edit your homepage and remove the big grid from the page structure, and add it again. Then update the page and check to see if the problem is still there. Also disable all your other plugins except Visual composer, and clear the cache installed, to rule this out as a cause. It is also good to have backups in case something unexpected happens, just to be safe.

Thanks

Hello twinkle4starms,

Please check the following topic here -> https://forum.tagdiv.com/topic/how-to-make-this/ and try to implement the last modified date as my explanation.
After each change, you should clear all your caches, purge all CDN files if you are using the CDN system and check the results.

Thanks for your understanding!

Hello neotics,

I have checked on my site and the mobile theme seems to work as expected. I suggest you making a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core files and rule out any conflicting plugins. Clear all your caches and check the results.

Thanks for your understanding!

Hello Emil.Gorczyca,

I have inspected your website and I saw that your Category pagination does not work, right? Do you have enough post for your category to be paged? If yes, please try to make a new clean install from scratch via FTP way and install only the plugins that come bundled with the theme core file and rule out any conflicting plugins. Clear all your caches and check the results. After doing this, you should try to re-save your permalinks and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello DanCheeseman,

I have inspected your website and your Big Grid 1 seems to be broken. Try to make a new clean install with the latest version of the theme, install only the plugins that come bundled with the theme core files, clear all your caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
It seems your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

Ok, I see the issue now. Strange indeed. This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello Zakkery,

Unfortunately, I did not saw any problems at your website, sorry! Above, I saw that you have added an image and not a video. Try to make a video to capture the error for a better understanding. After this, if you are using some untested plugins, you should disable all of them, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Thanks for the message!

Hi,

We are aware of this issue with the social counter plugin. Please follow this topic here
– https://forum.tagdiv.com/topic/problem-with-facebook-social-counter/
Remove your old social counter plugin and install the one provided in the topic. Then clear your browser cache, and configure the socials again.

Thank you for understanding!

Hi,

Please try to disable all your plugins except Visual composer and the mobile theme plugin, clear any caching installed, and check again. The mobile theme is fully tested and it is working properly, maybe a plugin is interfering with it.
If you would like to make the website faster, it is recommended to use this caching plugin
– https://forum.tagdiv.com/cache-plugin-install-and-configure/ with that configuration
Also please check this available tutorial about improving page speed on your website
– https://forum.tagdiv.com/how-to-make-the-site-faster/

Thanks

Hello dear,

Please ensure that you have right added your page to the main menu, according to our documentation here -> https://forum.tagdiv.com/main-menu/ Make sure that you are using the latest version of theme and also, ensure that you are using the latest version of required plugins which come bundled with the theme packet and rule out any conflicting plugins. If you are using some untested plugins, try to disable all of these. Clear all your caches and check the results. Re-save your permalinks and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

Please clear the browser cache (Very important) as instructed above after installing the new social counter plugin. Then try to configure the counter again and request the Facebook token. This is tested and works as intended.

Thanks

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hi,

We are aware of this issue, not being able to get the Facebook access token for the social counter. A fix was made available here – https://forum.tagdiv.com/topic/problem-with-facebook-social-counter/
Please try to remove your current social counter, download the new plugin version and also clear the browser cache, then try to configure the social counter again. This is tested and works properly.

Thank you for understanding!

Hello harmario,

Unfortunately, I do not exactly understand what type of menus you are referring to, sorry! Notice that our theme has only one menu for desktop and table and for mobile is the same menu but optimized for this mode. Most likely, your problem happens due to your caching plugin. Try clear all your caches, server cache and use only our recommended plugins. (especially WP Super Cache plugin) If you need more assistance in this regard and if the problem is still there, please provide your website URL and also, some useful screenshots with your problem for a better understanding.

Thanks for your message!

Hello apinfadli,

Please keep in mind that the latest version of Visual Composer come bundled with the latest theme version. First of all, you should download the latest version of the theme from Envato Market, then remove the old theme and old version of VC and then install/update it according to our documentation here -> https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ and here -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ Clear all your caches and check the results.

Hope this helps!

Thanks for your understanding!