Search Results for 'cache'

Hi

Social Counter plugin does not update the numbers automatically. The plugin is set to update date at each 3 hours but if you’re using a cache plugin the time may be bigger.

Please make sure that you’re using V 4.11.2 of Visual Composer plugin because with older version the access token wont be generated.

Thanks!

Hi

I’ve checked your site and the images are displayed fine now: http://screencast.com/t/sXDP1n6C7cYi If you still have this issue try to clear the cache memory then test again.

Let us know if you need further assistance on this.
Thanks!

Hi

Please make sure that you follow our documentation when you’re trying to upload the theme in wordpress, also try to deactivate all plugins, clear all caches then test again. If you still can’t upload the theme from your dashboard try the ftp method: https://forum.tagdiv.com/install-via-ftp/

Let us know how it goes.
Thanks!

I’m sorry but I don’t get your reply, do you mean that I can only wait that the css cache expries on users’ browser?

To be clear, my problem now is that some users see the theme like this (screen taken from another website here, perfectly showing my issue).
Again, not using any CDN or cache plugin.

What if I make the following change to the functions php files in the child theme?… I mean, change 2.0c to 3.0…. Please note that this is my full functions.php in the child theme.

NOW

<?php
/*  ----------------------------------------------------------------------------
    Newsmag 2.0 Child theme - Please do not use this child theme with older versions of Newsmag Theme

    What can be overwritten via the child theme:
		- please read the child theme documentation https://forum.tagdiv.com/the-child-theme-support-tutorial/

 */

/*  ----------------------------------------------------------------------------
    Here we add the parent style and the style.css from the child theme folder
 */
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1000);
function theme_enqueue_styles() {
    wp_enqueue_style('td-theme', get_template_directory_uri() . '/style.css', '', '2.0c', 'all' );
    wp_enqueue_style('td-theme-child', get_stylesheet_directory_uri() . '/style.css', array('td-theme'), '2.0c', 'all' );

}

NEW

<?php
/*  ----------------------------------------------------------------------------
    Newsmag 2.0 Child theme - Please do not use this child theme with older versions of Newsmag Theme

    What can be overwritten via the child theme:
		- please read the child theme documentation https://forum.tagdiv.com/the-child-theme-support-tutorial/

 */

/*  ----------------------------------------------------------------------------
    Here we add the parent style and the style.css from the child theme folder
 */
add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles', 1000);
function theme_enqueue_styles() {
    wp_enqueue_style('td-theme', get_template_directory_uri() . '/style.css', '', '3.0', 'all' );
    wp_enqueue_style('td-theme-child', get_stylesheet_directory_uri() . '/style.css', array('td-theme'), '3.0', 'all' );

}

Could this solve my problem?

• This reply was modified 10 years by daimpa.
• This reply was modified 10 years by daimpa.

Hi

Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again. Also make sure that you update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.

Thanks!

HI

I’ve checked your site and noticed that the thumbs are not generated properly. Try to regenerate you thumbnails following this link: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ clear the caches then test again.

Thanks!

Hi

Make sure that all image added in gallery links to media file: http://screencast.com/t/s5gD0OcrFkqr clear the cache memory then test again.

Thanks!

The issues have largely been resolved because I had to re-add everything — is there any reason why W3 Turbo Cache would cause this problem? I’ve had trouble with Wp Super Cache in the past.

*UPDATE: Problem solved. Just had to empty the cache on an installed plugin.

Hi

I am not sure why this happens as we didn’t received a similar report before. Try to deactivate all plugins except Visual Composer, clear all caches then test the site again and check if the problem is still there.

Thanks!

Thanks. Just did that and now I’m getting this error showing on my homepage:

wp booster error:
td_api_base::mark_used_on_page : a component with the ID: td_remote_cache is not set.
/home/cos909/public_html/wp-content/themes/Newspaper/includes/wp_booster/td_api.php

wp booster error:
Missing parameter: ‘file’
/home/cos909/public_html/wp-content/themes/Newspaper/includes/wp_booster/td_autoload_classes.php
Fatal error: Class ‘td_remote_cache’ not found in /home/cos909/public_html/wp-content/plugins/td-social-counter/td_social_api.php on line 48

What should I do?

Hi Bogdan,

I have just checked my site and it looks like the VC is active but giving me the update to v4.12 message. Sorry i meant the header. When i scroll down it extends.

Could the problem be with my current version of visual composer?

I have cleared all cache and browser data, but problem still persists.

Thanks

HI

I assume this happens because of child theme so try to deactivate it, clear all caches, purge cdn files then test again.

Let us know how it goes.
Thanks!