Search Results for 'cache'

Hi,
Please try to deactivate all plugins except for visual composer and revolution slider, then clear all caches: plugin, browser, hosting or a cdn server if you use it.
Then test the slider again. If the problem goes away, then you need to identify the plugin that is creating the conflict and remove/replace it.
Thank you!

Hi,
This is most likely a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Then check the menu again. if the problem goes away, then you need to identify the plugin causing it.
Let us know how it goes.
Thank you!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then check your posts again. If there is a plugin conflict, this should fix it. Let us know if you still have issues with this.
Thank you!

Hello T2N,

First of all, please ensure that you have cleared all your cache, purge CDN file if you are using CDN system and also, if you have activated the Ajax View Count like this -> http://screencast.com/t/ba3q370ckm So, then try to make 3,4 Refresh for a single Post to make views and then check the Backend and see it the post_view_count is working as properly, like this -> http://screencast.com/t/GsLTbTbim If your problem is still there after these changes, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hi,
If you use a caching plugin, you need to activate the ajax post views. If you did not have this active, then your views are not correct. Please read this guide: https://forum.tagdiv.com/ajax-view-count/
Also for caching we recommend using WP super cache as w3 total cache creates a few issues with our theme.
Thank you!

Hi,

It seems the margins get modified on your end either from a plugin that re-writtes the css or a custom modification or css code . Please try to revert the theme to it’s default state by disabling all plugins except visual composer, clear cache and purge cdn files. Then remove any custom css or custom code you might have in the theme panel or directly to the theme files.
Let us know if you still have problems with this. if you do, please provide a link to your site so we can inspect it.

Thank you!

Hello scorp,

I have checked your website and I suspect that you do not properly set the sidebars. So, for pages, if you want to display the sidebars you will have two possibilities -> 1) Using the Visual Composer with this layout (2/3+1/3) like this -> http://screencast.com/t/eDiV5efbhEq (in this case you will have to use the default page template or pagebuilder+latest articles+pagination) -> http://screencast.com/t/oNKE9O2l0S or 2) You can use the pagebuilder+page title template and the sidebar you will have to set from the theme panel, like this -> http://screencast.com/t/bRM71kT0Q -> http://screencast.com/t/5J9wz7SlDv9A
For category pages, all the settings about these you can set from Theme panel->Categories, like this -> http://screencast.com/t/dkvo6Cad
For more information about our sidebars, please consult our documentation here -> https://forum.tagdiv.com/how-category-settings-work/ -> https://forum.tagdiv.com/smart-sidebar-2/ Also, this tutorial could be more useful for you because there you will see how you can use the Visual Composer, like this -> https://forum.tagdiv.com/how-to-use-visual-composer/
As a notice, for better results, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Roney,

I have checked your website and I saw that your mobile mode is not working properly. Please try to disable all the active plugins, leave just Visual Composer to active (4.11.2 version), clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. I have checked your Console and also, I have noticed that you have a js error and your Featured Images are not shown on your side -> http://screencast.com/t/jfEIE4n4 Most likely, this type of issue comes from your untested plugins. You can try to turn off the lazy load option from the theme panel and then you will have to check the results -> http://screencast.com/t/QYKeNgZKresJ

Hope this helps and let us know how it goes!

Also, if your problem is still there after this advice, please try to make a new clean install from scratch with the latest version of the theme, without any untested plugins and leave just Visual Composer to active and see how it will work the theme with the default settings.

Thanks for your understanding!

Hello crypthis,

Please ensure that problem does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. For more information about our ads, please try to consult our documentation here -> https://forum.tagdiv.com/header-ads-adsense/ -> check all the ad sections.
So, if your problem is still there and if you have ensured that you ad code is valid, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Please provide the link of this topic so we can identify you.

Thanks.

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. There could be a plugin conflict that is preventing the likes from being red. Please also make sure you follow this guide for facebook sharing: https://forum.tagdiv.com/facebook-share/
Thank you!

Hello Glance,

Please ensure that your homepage is set it from the General Settings from the wp panel, like this -> http://screencast.com/t/wCusjqzJG4AA For more information about this, please consult here -> https://codex.wordpress.org/Settings_Reading_Screen Try to re-save your permalinks from the panel, like this -> http://screencast.com/t/50KVJB7afJh
So, if you are using some untested plugins, please try to disable all of them and leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hi,
Please read this guide for information on visual composer: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
The plugin cannot be activated so you can ignore the message.
As for the social counter, please make sure you use the latest version of the plugin (4.1) This version is included in the latest theme version 7.1.1 and then simply disable and delete your current social counter and install it again from the new theme package you download from envato.
After you are up and running with version 4.1, use this guide to set it up: https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
After everything is set up, please clear all caches as the counter is affected by cache.
Thank you!

Hi,

There is no need to add css for custom fonts. You can simply add it to the custom fonts section and then selecting it for your elements from the frop-down. I will post here a more specific guide than the documentation for all users to benefit from:
Here is a step by step guide on how to add custom fonts to your content:

1) Download your preferred font but you need to make sure it’s a woff file. If it’s not, you need to search for a tool of converting fonts to a .woff format. (there are free online tools like fontsquirrel.com)

2) Upload your woff file to your server in any path you want (It has to bee inside your main wordpress instalation)

3)Add the full path to your .woff file. A full path looks like this:
http://mydomain.com/wp-content/customfonts/Angeline Vintage_Demo.woff
I created a “customfonts” folder in wp-content
If I were to add the font in the main root directory of wp, the correct path would be this one:
http://mydomain.com/Angeline Vintage_Demo.woff
It needs the absolute path to the font file no matter what folder structure you choose to have.
In order to check if the path you entered is correct, you can copy it into the browser as a standard url and the browser should download the file. If it provides a 404 error, it means the path you entered for your font is incorrect.

4) Add a name to your font in the font family box: http://screencast.com/t/sAr9rRakShu

5) Now your font will appear in the fonts dropdown so you can select it for your preferred elements: http://screencast.com/t/yrxW9kdQ0oH

This method does not require css to work.

@david If custom fonts do not apply to all your pages, there must be some css overwriting the font. Please disable all plugins except visual composer, clear cache and reset cdn files. If this does not fix it, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect the issue.

I hope this helps.
Thank you!

Hello bombaglu,

The WP Super Cache is our caching plugin which is tested with the theme and seems to work as properly. Fir purging CDN files, please try to consult our documentation here -> https://forum.tagdiv.com/cloudflare-cdn/ and on the bottom of the page you will find an example how should you see this option.

Hope this helps!

Thaks for your understanding!

Hi,
1) The child theme needs to be re-created as well when switcvhing to newspaper 7. Please use the one provided with our theme and make sure you clear all caches whether it’s from a plugin, hosting or cdn as we have seen many reports of this double menu being caused by the old style.css from newspaper 6 being fed from cache.
2) The new mobile menu colors can be customized from here: http://screencast.com/t/VVbRzHbL0C
Note that if you use the new mobile theme, colors or other settings are done exclusively from the new mobile theme options panel here: http://screencast.com/t/J4qUVyUFVd3
As for the thick line, I tested our mobile theme on many devices that use ios but I could not find any lines. Please also test our demo on your device:
http://demo.tagdiv.com/newspaper/
Thank you!

Hello esplota,

Please check again if you are using the latest version of the Theme with Visual Composer on 4.11.2 and also, make sure if this process was made only via FTP because this is the surest method in this regard. Try to clear all your caches and test it again. Also, if you are using some untested plugins, try to disable all of them and leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
So, if your plugin is still there after these changes, please try to make a new fresh install from scratch with the latest version of the theme, leave just Visual Composer installed and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!