Search Results for 'cache'

Hello bessyarteaga,

Please note that our theme does not have any control over the Facebook sharing, but only the Seo Yoast plugin. If you do not use it, try to instal and then you will have to read our documentation about Facebook Sharing in this regard, like this -> https://forum.tagdiv.com/facebook-share/ and also, you can check here -> https://yoast.com/social-media-optimization-with-wordpress-seo-by-yoast/ Try to clear all your caches and check the results.

Thanks for your understanding!

Hello dirk,

Please ensure that you are using the latest version of the theme which is Newspaper 7.1.1 and also, makes sure if you have fully updated your required plugins to the latest version of them -> Visual Composer 4.11.2 and Social Counter 4.1 (these processes have to be made via FTP because this is the surest method in this regard) Try to clear all your caches and test it again.
So, if your problem is still there after these changes, please try to make a new clean install from scratch, with the latest version of the theme and try to test the theme with the default settings, without any untested plugins but only with Visual Composer.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello FCEmarketing,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. It is possible as your untested plugins to interfere with the theme and damage the layout of the Big Grid.
If your problem is still there after this and if you need more assistance in this regard, please provide your website URL so I can further inspect the problem.

Thanks for your understanding!

Hi Nat,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This will rule out a plugin conflict that most likely causes your errors.
Let us know how it goes.
Thank you!

Hello bombagiu,

I suspect your problem comes most likely from your caching plugin. Please try to clear all your caches, purge CDN files if you are using the CDN system and test it again. The general theme behaviour is to show the ads whether or not you are logged.

Thanks for your understanding!

Hello kawalchhabra,

I have tried to access your links but no success. I get the blank page -> http://screencast.com/t/4Utxz7HsQX3s Please notice that our theme does not have control about Facebook Share but only the SEO Yoast. This type of plugin is fully tested with our theme and seems to work as properly. Try to set that plugin, according to our documentation from this link -> https://forum.tagdiv.com/facebook-share/ Clear all your caches and check again the results. Also, if you are using some untested plugins, please try to disable all of them and leave just Visual Composer to active and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello zingolo,

Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hi,
This depends on your install and hosting. if you have cache from hosting, you need to contact the host to instruct you how to clear there cache. if it’s a plugin there will be a clear cache button in the plugin settings. As for the cdn, depending on the server you use, there will be a “purge files” button in the settings.
Hope this helps.
Thank you!

Hi,
For facebook sharing please follow this guide: https://forum.tagdiv.com/facebook-share/
And make sure you clear the cache after you change permalinks as this topic suggests: https://wordpress.org/support/topic/changed-permalinks-and-got-404-when-sharing-to-fb
Thanks.

Hello khurki,

I have checked your website and I saw that you have updated the theme to the latest version of it (Newspaper 7.1.1) but also, I have noticed that all the style comes from your old version, Newspaper 6.7.1 as you can see here -> http://screencast.com/t/7kg0mZtHkZ This behaviour appears because perhaps, you are using CDN system. So, to solve this problem, please try to clear all your caches (inclusive CACHE SERVER), purge CDN file and test it again and check the results. Until now, we have encountered this problem and all of the customers which were had this issue were solved it by deleting the cache server. Please try to contact your hosting provider and request them to clear the server cache.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
I tested this option again and a subscriber cannot see the edit button. Please make sure the user you are testing is a subscriber as our theme uses the default user roles of WP. https://codex.wordpress.org/Roles_and_Capabilities
If you still get the edit button, please disable all plugins except visual composer, clear cache and reset cdn files. Thentest a subscriber account again.
Let us know how it goes.
Thank you!

Hello djgruber,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, please make sure that the Social Counter is updated to the latest version of it, Social Counter 4.1 and not 4.0. Clear all your caches and test it again.

Thanks for your understanding!

Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then check menus again. This is most likely a plugin conflict as you have errors in your browser console.
Let us know how it goes.
Thank you!

Hello mikeytrooper,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and Social Counter 4.1, otherwise, please try to update them only via FTP because this is the surest method in this regard. Also, please ensure that you have right set your Social Facebook Counter according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Try to clear all your caches and test it again and see how it will work.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello Gee95,

Please ensure that you have updated your theme to the latest version of it (Newspaper 7.1.1, Visual Composer 4.11.2 and Social Counter 4.1) only through FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if you are some trouble with saving and if you are using the Wordfence plugin, please try to disable it or try to set it according to Bryson T advice, from here -> https://forum.tagdiv.com/topic/cant-save-theme-settings/
Also, please ensure that your parameters are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello razakey,

I have checked your website and I saw that you are using an old version of our theme. Please notice that the Newspaper evolving and the latest version of it is 7.1.1. Please try to update the theme to the latest version of it and also, with the latest version of each required plugin -> Social Counter 4.1 and Visual Composer 4.11.2. Try to clear all your cache and check the results.

Hope this helps!

Thaks for your understanding!

Hello lospicos,

Please ensure that you have fully updated your Social Counter to the latest version of it (4.1) only via FTP because this is the surest method in this regard. Also, please keep in mind that it could take a while until you get the result from your Facebook because this is not a live request. PLeae try to clear all your caches and test it again and see how it work.

Thaks for your understanding!