Search Results for 'cache'

Hi,
I see you reverted to the newspaper 6 at the moment. The top menu did not change and the login widget is still present. Fonts can be changed as before from the theme panel. If thse option do not work for you, you might have a plugin conflict. As the code got changed in newspaper 7, some plugins might not be compatible anymore in version 7. Please disable all plugins except visual composer, clear cache and reset cdn files. Then test the login and the fonts again.
Thank you!

Hello ezenwa1,

Please try to make a new clean install in another sub-domain of your site and try to install the latest version of the theme from scratch without any untested plugins and check if this working for your side. Try to clear all your caches. Also, before doing that, please try to a default theme and check the behavior and let us know if this is still there to the default theme or but only for our theme. If this behaviour is still there and on the default theme it means that the issue is not theme related and you will have to revise your WordPress installation.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

I have checked your website and I saw that your social counter it looks better, as properly, as you can see here -> http://screencast.com/t/SiI55ys11UhN

For the other users, please ensure that you are using the latest version of the theme and also, the latest version for required plugins (Visual Composer 4.11.2, Social Counter -> 4.0), clear all your caches and test it again.

Thanks.

Hello ezenwa1,

Please ensure that you are using the latest version of Visual Composer (4.11.2) and Newspaper (7.1.1). Also, please notice that this plugin come bundled with our theme and it is not necessary to buy another license in this regard. Please ignore this message and try to install only the plugins that come bundled with our theme, clear all caches and check the results.

Thank you for your understanding!

Hello nikhar77,

Please notice that until now we do not have any bad reports in this regard. Please ensure that you are using the latest version of the theme with the latest version of required plugins. Also, please ensure that all of these processes was made via FTP because this is the surest method in this regard. So, if your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme, clear all your caches and check again the results. It is possible that you installing do be incomplete and that’s why you get this errors. Also, please disable all your plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello SmDstyle,

Yes, it seems that this type of theme’s behaviour to be generated by conflicting plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out this conflict.

Hope this helps!

Thanks for your message!

Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. then check the counter again. Most likely the cache is causing a delay for it.
Also, are you sure all the 61 comments from the screen you posted all come from the author in question as the post screen will show all comments not just the ones from a specific author.
Let us know how it goes.
Thank you!

Hello all,

I have tested on my side through creating a new sidebar and everything seems to work as properly. Please ensure that you are using the latest version of the theme and required plugins which come bundled with the theme, try to clear all your caches and test it again. Also, please ensure that this type of problem does not come from your untested plugins and to rule this possibility, please try to remove all of them and test the theme only with our tested plugins and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello ihora,

Please ensure that your parameters (system status) are increased to be higher, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches and test it again.
If you problem is still there afterwards, please provide an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page and also, so I will be able to provide a more accurate response. Also, please provide the link of this topic so we can identify you.

Thaks for your understanding!

Hi,
Sorry, but the link you provided does not use our theme so I cannot see the error. This was caused by plugin conflicts, so you might have installed another conflicting plugin or the same one again. Please deactivate all plugins except visual composer, clear cache and reset cdn files. Also if yu have any custom code, try to revert the theme to it;s default state.
Let us know how it goes.
Thank you!

Hello pickledbushman,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of required plugins which are ->Visual Composer 4.11.2 and Social Counter 4.0. Try to clear all your untested plugins, leave just Visual Composer to active, clear all your caches and rule out the conflicting plugins. Also, please ensure that all of these processes were mad only via FTP because this is the surest method for updating.
If your problem is still there, I suggest doing a new clean install from scratch with the latest version of the theme in default state and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
Please deactivate all plugins, clear cache and reset cdn files if you use it. This issue is in most cases provided by plugin conflicts (we could identify wp rocket causing it but there could be more)
Let us know how it goes.
Thank you!

Hi,
I have checked your site but could not find any problems. this could be a plugin conflict. Please disable all plugins except visual composer, clear cache and reset cdn files. Or it could be the page itself creating problems. please check the elements in visual composer and make sure you do not use a row inside of another row as this always creates problems.
Thank you!

Hello Noomadics,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of the required plugins (Visual Composer 4.11.2 and Social Counter 4.0). Please ensure that this process was made only through FTP because this is the surest method in for updating. It is important to check this because it is possible that you version of the theme to be incomplete and that’s why not working as properly. Also, after this, please try to clear all your caches and test it again.
If you problem is still there, please try to make a new install from scratch with the latest version of the theme and check the results

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello jenosize,

I have checked your website and I saw that you category links are working fine, without any problems, as you can see here -> http://www.followmum.com/pregnancy/ This type of problem appears due permalinks. If this behaviour will reappear, please try to re-save your permalinks, clear all your caches and test it again and check the results.

Thanks for your understanding!

Hello hsm2393,

Please notice that if you switch your demo to another one, all of these customizations which were made in that demo will be removed when you uninstall the demo and the new demo installed should work smoothly with on your side with the default state. Please try to clear all your cache and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,
Do you by any chance use a child theme? Please revert to the main theme if you so. Alternatively you can try this without any plugins to rule out a plugin conflict. Disable all plugins except visual composer, clear cache and reset cdn files. If the problem is still there, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect this issue.
Thank you!