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Hello,
@jtoney You can try to use other blocks or create your own modules -> https://forum.tagdiv.com/modules-builder-newspaper-theme/
@moose86
The cache plugin causes this issue.
Thank you!
Hello,
Please check if the plugins for cache have the option for mobile cache. Please enable it.
Thank you!
Hi,
@minima
You can try to stretch the row. You can find more details here -> https://tagdiv.com/flexibility-rows-columns-newspaper-theme/
-> https://tagdiv.com/how-to-add-delete-and-duplicate-row-newspaper-theme/
@cntlive Please check the console when you open edit content; if there is an error like this, please go to the Network tab, select the error, and select Preview -> https://i.imgur.com/iiBOHwP.png
Please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Hi,
Yes, I created and assigned mobile templates for each kind of page as the Cloud Template asks.
I use W3 Total Cache and for the varnish cache I use Proxy Cache.
Hello,
I’m experiencing issues with the “Text with Title” and “Column Text” widgets for the TagDiv Visual Editor…
When I click the “EDIT CONTENT” button, a window pops up with an endless loop looking like it’s trying to load, but it never loads.
I replied to another post in this forum yesterday (https://forum.tagdiv.com/topic/cant-edit-text-2/), and there was a possible solution to the issue given by someone on your team, but it didn’t fix the problem for me.
So far, I have:
– Updated to the latest version of the theme
– Disabled all plugins
– Cleared all cache and cookies
– Added the <IfModule mod_substitute.c>SubstituteMaxLineLength 10M</IfModule> code to my htaccess file
None of these solutions fixed the issue for me.
Do you have any other recommendations? Or maybe can I give someone on your team WP Admin access to my site and maybe they can look into the issue for me?
This problem only started happening recently, so I’m not really sure what is causing the problem.
Please get back to me and let me know what I should do.
Thanks!
Hello,
I just want to post possible solution for others who may face similar problems, because I think that I found out what was causing my problem resetting all the theme settings.
I have Wp Total cache plugin installed and among other turned on option for Database cache and Object cache. After I disabled those two options (it was 10 days ago) I didnt face with this issue any more. Hopefully it will stay like that.
Probably problem was causing was just one of the mentioned options, but I really couldnt test anymore and I just left it like that satisfied that it works now.
So, if anyone else face something similar you can try turning off one of these options.
Hi Anamaria, I was in the process of creating an Admin account for you to use, and found that the problem on the site has gone!
Somehow – I don’t know how or why – the issue is resolved, presumably some caching was going on ’til now…
I deleted and re-installed the Composer plugin a few times yesterday, as well as deleting and refreshing the site and browser caches several times, but only today it is fixed.
Weird, for sure, but I’ll take it! So no need to look at my site – but thank you very much for the quick response in any case.
Kind regards, Martin
Hello!
I think there is a glitch from Composer because I’ve tested it with the latest update of the theme, and I couldn’t see the issue.
Clear all the cache and check the results.
Thank you!
Hi,
Please provide more details about when this issue appears and what php, theme, and wordpress version you have.
Have you checked for a plugin conflict? Please deactivate ALL plugins except tagDiv ones; also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.
Thank you!
Hi,
Please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Hi,
Do you have a mobile template?
What plugin for cache do you use?
Thank you!
Hi,
Please activate the tagdiv Standard Pack plugin and clear the cache.
Thank you!
Hello,
I’ve some problems with the templates. Everything seems ok in the Cloud Templates plug-in but when I’m not logged in lot of things are wrong and don’t work.
Down here two screenshots about the post of this link:
Correct and wrong visualization of desktop post: https://paste.pics/81f1159b765aa0ff1ca3a7d0f210c174
Correct and wrong visualization of mobile post: https://paste.pics/f5d21035e395b3fe4119c42652c4e1f7
– When I’m logged in I see everything correct like the green part of the screenshots, when I’m not logged in sometimes, in a random way, the correct template appear just in the mobile or just in the desktop.
– When I purge the varnish cache or when I create a new post sometimes the problem is reversed, sometimes after few minutes the problem reversed again.
Maybe there is some error in the Cloud Template Plug-in?
Could you help me in some way?
Best regards!
No Malware Found
WP version 6.4.1
Theme version 12.6.2
PHP Version 7.4.13
Server software LiteSpeed
max_execution_time 300
max_input_vars 10000
Cache Plugin: LiteSpeed Cache
Redis: Enabled
Also, I just Paid for Cloudflare Cache to reduce load
Email to support send title: Too many requests to the database problem
Hello @iceline!
This is an error from Gutenberg plugin. Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello @ron!
I’ve tested your website on the Apple iPhone in Google Chrome and Safari as well.
Everything works perfectly. Please clear all the cache or test it in an incognito window.
Thank you!
Hello Bettina,
thanks for your reply. Yes, I have uploaded the logo via the composer. It is visible there for both standard and retina on the left side, in the composer. But it is not displayed anymore in the preview on the right side (the actual website).
I now removed it on the left side in composer, re-uploaded it and afterwards cleared WP Rocket Cache. But it still remains invisible.
Hi,
I am still having the same issue after activating the plugin and clearing the cache.
All the best,
Joe
Hi,
Please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Hi,
Please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Hi,
Please activate the tagdiv standard pack plugin, clear the cache, and check after.
Thank you!
Hello @nawkrzy !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cpanel url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hello @biuroinfin !
However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website. A good choice for the page speed, it could be the mobile layout which contains less elements because it can improve a bit your page speed.
There is all about the DOM. Which means you need to have less elements into that container or row, as such on that page. I can suggest you only to take care of how many elements you use on that page. You can try to use a cache plugin or a plugin which can minify the page or combine some elements in order to reduce its size.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/
Thank you for understanding!
Hello Sebastian!
Please try to uninstall the cache plugin and check if the problem is solved. Make sure you do not use an object cache or any caching tool in your Cpanel.
If the problem is still there, then please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
We will take a look and try to help you asap.
Thank you!
Hello @nexusadmin !
Please deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins and clear all cache. Check out this article: https://kinsta.com/knowledgebase/there-has-been-a-critical-error-on-your-website/
Thank you!
