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I am using Urban Observer theme. I have uploaded Featured image at a high resolution but when I open the post, the image appears to be blurred how to correct it?
I have tried to following dimension with high resolution images.
Small: 1000 x 551 px
Medium: 1500 x 827 px
Large: 2000 x 1103 px
Original: 5442 x 3000 px
I cleared the cache but it is not working.
Hello Syed Khalid Muhammad !
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
If the problem is still there, then we can take a look and check the issue. The login data can be provided via email at contact@tagdiv.com.
Thank you!
Hello @nisantiago !
This seems to be a caching issue. Please try to uninstall the cache plugin and check if the problem is solved.
Unfortunately, we do not have the same feature in our theme.
Try to use the News ticker element: https://prnt.sc/7RzzjcVa3xsn
Thank you!
Hi,
Please check this topic -> https://forum.tagdiv.com/topic/wp-editor-for-text-with-title-and-column-text-not-updating-content/ and try the suggestions. Also, please check the cache, clear/purge all cache.
Thank you!
Hello,
We are building our first WooCommerce store at http://commandeleven.com/shop, the problem we are facing is that when you add a product to the cart, it works fine. When you try to go to the cart page, it returns a 404 page not found error, however all the pages are properly configured in the WooCommerce settings.
We are also concerned that if we are having a problem with the Cart page, the Checkout & My Account pages may submit the same error. We have TagDiv Store active, as well as Opt-in Builder (which is not configured yet).
I have turned off the WP Super Cache plugin, believing that might be the source of the problem, but that didn’t solve the issue either. We also have Really Simple SSL Pro running on the site.
Can you please help us figure this out?
Best Regards,
Syed Khalid Muhammad
I updated to 5.4.2 and cleared cache, and I’m not getting the critical error any more but the site is still not displaying properly on mobile. On my Google Pixel, I’m still not getting the header and footer on the individual pages. What could be causing this?
Hi
It’s been a few months since the start of this topic, and we experience the same problem. Once our Instagram (business) account has been linked, the follower count is fetched and that number is shown indefinitely. The widget doesn’t update the follower count dynamically. For example, when linking, our follower count is 1749, and while we’ve grown a few followers over the week, the widget keeps showing that value.
The only way to update the counter right now is to unlink and re-link the account in the theme panel’s social API settings. It would be nice if the widget would either dynamically fetch the follower account each page reload, or perhaps check every day or so.
Our site is using WP Super Cache, but that doesn’t seem to change much because invalidating the cache still keeps showing the wrong amount of follower count.
Kind regards and thank you!
Hello!
Please check if you have any errors while this is happening.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.
Let me know the results!
Thank you!
Hello,
Did you purge the cache for a few times? Also, please provide the link to your website.
Thank you!
Hi folks,
OK, getting a critical error on my mobile site. I deleted and reinstalled TagDiv mobile and cleared out the cache but nothing changed. When I disabled TagDiv mobile the home page displays perfectly. But the header and footer on the pages aren’t there. So for now I have mobile disabled so that I at least have that. But can you please help with the fix?
Thanks!
h
Hello,
Please activate the tagdiv standard pack plugin and clear the cache.
Thank you!
Hello!
I can see that the alt information for your images is the same in both Live Search and Form Search: https://prnt.sc/-68Xvg2mu6zv -> https://prnt.sc/PlK9Nw_ix_ox
The difference is that you do not have the same posts in the form search.
Access this link: https://curioushats.com/?s=daughters Click on the green button “Edit with the TagDiv Composer” and click on this block: https://prnt.sc/gVLczrFWSbZr and on the left side, you will see the offset option in the general tab. Please click there, delete any space or value, save the settings in Composer, and view the results.
Clear all the cache!
If you mean any other issue, then please provide further information about it.
Thank you!
Hello. I deactivated all the plugins except the Momentum PRO Plugin and tagDiv Composer. I Also I cleared the cache. It seems like that did not fix my problem. I get the same blank screen when I trying to add a new Case Study. Please help me resolve this.
Hello!
Please update the theme to the latest update and deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins, clear all cache.
Thank you!
Hi,
The icon was changed, but you need to make sure that you clear the browser cache – https://i.imgur.com/7z63D9e.png
Thank you!
For your reference, here are screenshots from my WP
As per @Bettina, this issue is caused by insufficient WP_Memory_limit
You can see no issue like this in my case> https://imgur.com/kp5DuQ9
I`m using https as you can see, my domain
https://www.bookwormworlds.com/
I already Installed Really Simple SSL
I already Installed WP Super Cache
I also followed your instructions for deactivating plugins, but no use at all. For the last 6 hours, I have just been stuck in my page design ( Pre-designed Templates – Cloud Library), but it says Invalid reply from the server endpoint. See yourself in the given screenshot.
https://imgur.com/lonSLEw
Hi,
On my site CuriousMatrix.com, I am constantantly rereiving warning from Google Pagespeeed that I should preload LCP.
Is there any way to do that via theme panel or in any other way?
I am using wp super cache, autoptimize and ewww image optimizer.
Kind regards.
I did but I think the redis on the server had cached. had to login to vps and flush it. It has finally updated.
Now I need to do the gag like theme. I’ll check what you posted above and see if I can do that.
Thanks again @anamaria
Hi,
Please make sure that the settings are saved, and clear the cache.
Thank you!
Hello,
I have changed the text from Urbanobserver to my website name but after saving the template my home page blocks have totally disappeared and I am getting an error message as below. I have deleted the tagDiv Cloud Library, tagDiv Composer and reinstalled it and also cleared the cache but it is not working.
Error at zones: 6(models) : 7(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
Hello,
I’ve seen and used that article before but nothing changes.
Also in that article it’s suggested to enable the same theme in each group and it’s an action forbidden bye the plugin itself as you can see in this screenshot:
https://prnt.sc/2Nq_l2V0k-Ck
I tried in the past to use others cache plug-in also (every existent approved and tested cache plug-in) but nothing changes.
Hello,
Usually, this happens with cache plugins. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please let me know what plugin for the cache you use now.
I hope this helps.
Thank you!
Hi,
It is recommend to use only one plugin fort cache and also, please try the suggestion from here https://wordpress.org/support/topic/caches-desktop-version-for-mobile-and-vice-versa/
Thank you!
Hello,
Please deactivate, delete, and reinstall the tagDiv mobile theme from Newspaper plugins and clear all cache.
Also, please set the amp like in our guide https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/
Thank you!
Hello,
I tried every kind of option of the cache plug-in, the mobile cache also, but it doesn’t work.
