Font awesome plugin was causing some slow down on site. This code seemed to fix it by putting it in the header.php file. You can even delete plugin ’cause it’s grabbing everything you need externally.
<script type=”text/javascript”> (function() { var css = document.createElement(‘link’); css.href = ‘//netdna.bootstrapcdn.com/font-awesome/4.7.0/css/font-awesome.min.css’; css.rel = ‘stylesheet’; css.type = ‘text/css’; document.getElementsByTagName(‘head’)[0].appendChild(css); })(); </script>
http://stackoverflow.com/questions/35877994/font-awesome-is-loading-very-slow
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
The memory allocation should be like so: https://forum.tagdiv.com/system-status-parameters-guide/
Let us know if you still have trouble with this.
Thank you!
Hello,
The results should be consistent on each browser. Please also test our official demo in your browsers: https://demo.tagdiv.com/newspaper/ and see if the menus change. If they don’t, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
we are very happy with your theme, thank you.
One thing that is bugging for us is to serve our website on https.
Your theme is serving outside vimeo image with http instead of https in playlist shortcode (the main preview image is OK), causing the page that have the playlist video shortcode to not be secure: https://www.chronicleproject.com/interview-with-tulku-thondup-rinpoche/
Some users complaints that they cannot access the page because it is unsecure (note they coud change their setting sin firefox, but it is long to answer all the users).
Could you let me know, where in your code I can change the http for https For the video thumbnail:
<div id=”td_vimeo_playlist_video” class=”td_playlist_clickable “> <div class=”td_video_thumb”>
</div>
Thank you for your support,
francoise
Hello,
I have tested the custom menu but it works fine on our end. Please make sure you clear all caching on your site and contact your host and have them disable any hosting side cache they might have in place.
Plugins can also interfere so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello meathead and johndaygo92,
There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.
Hope this helps and let us know how it goes!
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
It could be a faulty WordPress install, a faulty theme install or even a faulty visual composer install. That is why Catalin suggested a fresh install of the theme and visual composer. Make a back-up of your install, then remove the theme and all theme plugins. Then install the theme using this guide: https://forum.tagdiv.com/install-via-ftp/ and then install visual composer from the theme plugins section of the theme panel.
The number one cause of crashing websites are untested third party plugins and user customization/optimization.
The images not showing is a key factor to your problems This is a sign of a js error that can be caused by your plugins or your customization if you have any.
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
The theme is not compatible with all plugins. The only tested and recommended plugins to use with our theme are these ones: https://www.screencast.com/t/WTlQNETEHVZ
Any plugin that is not on that list is not tested and could potentially create problems on your site so when you encounter any issues with the theme you should be aware you use untested plugins and should check those first.
Thank you!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hi,
Plugins can also affect the settings so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please increase your system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello BellaAbdu,
There seems to be an issue with the access token in the current version of the social counter.
Please download this version: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
And very important: clear all your caching including the browser cache. Example for chrome: https://www.screencast.com/t/f9Q66lPx1fY
Now the access token should work as before.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Also please increase your system status parameters according to this guide: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Let us know how it goes
Also test on a wp default theme and see if the menus still jump they way they do now.
Thank you!
Hello,
In order to change the categories displayed in a block you will have to use the block settings. Please read this guide: https://forum.tagdiv.com/block-settings-guide/
If you cannot access the visual composer editor or create a new page, then it could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
The front-end editor was disabled in our theme so you can only use the back-end editor.
Your issue could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
I’m getting the “0 Likes” issue also. I’ve installed the newest plugin from http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip but unable to get the access token to generate. When I hit “Get Access Token” it hangs on “Please wait…”. In the console error I get…
TypeError: data.replace is not a function. (In ‘data.replace( ‘access_token=’ , ” )’, ‘data.replace’ is undefined)
Any help is appreciated!
Hello,
Please make sure you use the latest theme version. Use this guide to update if needed: https://forum.tagdiv.com/how-to-update-the-theme-2/
The make sure your memory allocation is done properly: https://forum.tagdiv.com/system-status-parameters-guide/ and also check without plugins. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
If the issue is still there please provide a link to your site so we can inspect it.
Thank you!
We do have reports of untested plugins removing theme options. Please test without plugins by disabling all plugins except visual composer, clear cache and reset cdn files if you use it.
Thanks.
Hello,
The menu does not work due to the js errors in your browser console: https://www.screencast.com/t/2nNF7U79k
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This seems to hapen in some cases so you will have to remove your social counter plugin and install this one instead: http://cdn.tagdiv.com/wp-content/uploads/2017/03/td-social-counter.zip
The try it again.
Thank you!
