Search Results for 'cdn'

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. It could be a plugin conflict or it could be a broken visual composer element. Please try to recreate the layout on a dummy page and see if the sidebar still behaves strangely

Thank you!

Hello rahulagg25,

Please keep in mind that this type of issue is not theme related. The issue is generated by your CDN system because the fonts which theme uses cannot be loaded due to your CDN and that’s why you should try to fix the problem with your CDN system because they should be able to provide a more accurate response in this regard and not our them, because this issue is not theme related, sorry! Notice that above I gave you some hints and online documentation regarding on this issue and you have to try which method will work. In this case, from our point of view, you should not use the CDN if you want the Chinese the strange symbols disappear.
For more information about our support policy you should see here -> https://themeforest.net/page/item_support_policy

Thanks for your understanding!

Hello,

I just tested the visual composer grid builder with seo yoast and there was no issue present. Please disable all other plugins except visual composer and seo yoast, clear cache and reset cdn files. Then test again.
Let us know how it goes.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site again. If the issues are still present please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.

Thank you!

Hello,

Please try to restore the theme to it;s default state. You do not need any plugin for the theme to be responsive. Your site looks nothing like our theme demo. You altered the theme functionality so please restore it to the theme defaults and then test responsiveness again. Our theme is responsive as anyone on this forum can confirm.
Please redo any customization, disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test responsiveness again. You can create a sub-domain for tests and install wp and the theme there to see how the theme should look in it;s default unaltered state. It should look exactly like this: http://demo.tagdiv.com/newspaper/

Thank you!

Hello,

This looks like a caching issue related to the mobile theme. Please disable the mobile theme plugin and test again. We only recommend wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for cdn: https://forum.tagdiv.com/cloudflare-cdn/
Also please cotact your host and ask if there is any host related cache as that can influence the theme as well.
Plugins can also cause these issues so please disable all plugins except visual composer, clear cache and rest cdn files if you use it.
If you use a child theme, switch to the main theme to test the posts again.

Thank you!

Hello geospatialmedia,

I suppose that you have some problem with your theme install. Please ensure that you are using the latest version of it which is Newsmag 3.2 and also, the latest version of required plugins which come bundled with the theme packet (Visual Composer 4.12.1 and Social Counter 4.1). Please ensure that you have installed all of these, clear all your caches, purge CDN files if you are using the CDN system and check the results. Your Theme panel->Ads Section should look like this -> http://screencast.com/t/x2NrdQtnQnYc If you are using some untested plugins, please try to disable all of these and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

So, if your problem is still there after theme update, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Also, please provide there the link to this topic so we can easily identify you.

Thanks for the message!

Hi,

Unfortunately I cannot know how you filtered the posts so I cannot say for sure if this is what you filtered or if it’s an issue. I cannot see any filters from the front-end. Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it.
For caching we only recommend wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ if you want to use a cdn server,m we suggest these settings: https://forum.tagdiv.com/cloudflare-cdn/
Let us know if you still have trouble with this.

Thank you!

Hello insomniac79,

Please notice that the mobile theme is fully compatible with the theme. This type of errors maybe appears if you have some server cache and if you are using the CDN system. Please try to purge all your CDN files, clear all your caches and request to your hosting provider to clear all the server caches if you do not have any permission in this regard and then check the results.
Also, if you are using some untested plugins, ple3ase try to disable all of them and install only that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for the message!

Hello,

The blocks were not changed. It should still display as it did before: http://demo.tagdiv.com/newspaper/block-14/
If yours does not, it means there is something that influences the block and make it fall on 1 column. please disable all plugins except visual composer, clear cache and reset cdn files.

Let us know how it goes.

Thank you!

Hello geospatialmedia,

Please notice that the Social Counter is fully compatible with our theme and until now, seems to work as expected. Please try to update the theme to the latest version of it and also, the Social Counter. Try to clear all your caches, purge CDN files if you are using the CDN system and check the results.
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello onemichael,

The Grid Lines can be changed from Theme panel, like this -> http://screencast.com/t/rDPyIfnTyre2 I have tested on my side and seems to work as properly, as you can see here -> http://screencast.com/t/i4AhKygyTpS Maybe you a strong cache plugin and that’s why does not work to your side. Please try to clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!

Hello,

The post view count is affected by cache so if you use a caching plugin you should enable this option: https://forum.tagdiv.com/ajax-view-count/
If that does not fix the issue, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also switch to the main theme if you use a child theme to rule out any customization or interference from there.

Let us know how it goes.
Thank you!

Hello rahulagg25,

The problem seems to be generated by CDN. You can find a solution here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/ Also, if the problem will not be solved with this advice, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related.
For your second request, you should provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you us it. Al;so if you sue a child theme, please switch to the main theme to rule out any customization that might affect the paragraphs.
Let us know how it goes.

Thank you!

Hello,

Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also make sure you switch to the main theme if you use a child theme to rule out any custom code or old child theme files that were not updated.

Thank you!
Bogdan B

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. If the issue is still there please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate. Please also provide a link to this topic so we can identify you.
Thank you!

Hello rahulagg25,

Please keep in mind that this type of error can occur for various reasons which are not related to our theme, sorry! In most cases, it happens due to the CDN files or server cache which deliver something wrong. As I stated you above, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related.

Thanks for your understanding!

Hello,
Well it does not seem to be working so please check if you have this section: http://screencast.com/t/tXzLKX1yoMCB
If that tab is not present in the theme panel, it means that the mobile theme is not active. If it is, then please clear all caching and cdn network if you use it.
Please only use this plugin: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for a cdn: https://forum.tagdiv.com/cloudflare-cdn/
Thank you!

Hello aleks1111,

First of all, please ensure that you are using the latest version of the theme which comes bundled with the latest version of required plugins (Visual Composer 4.12.1, Social Counter 4.1). Clear all your caches, purge CDN files and check the results. After this, please ensure that your Social Counter is correctly set it according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ If the problem is still there, please provide some useful screenshots with your error log and also, provide your website URL so I can inspect it closer and so I will be able to provide a more accurate response.

Thanks for the message!

Hello JJ0000,

I have inspected your above .htaccess configuration but unfortunately, at first look, we could not identify where is the error if this exists, sorry! As I recommend you is to try using the theme in the default state, without any customization, disable all untested plugins, all CDN modules if you are using and check the results. Please notice that is not a simple task and we cannot provide a more accurate response in this regard because of this request time-consuming and unfortunately, time does not allow us to provide customizations for .htaccess. You can give a simple search on our forum because there it has been discussed this on .htaccess. Please keep in mind that our theme works as properly with this type of .htaccess configuration, according to our documentation here -> http://screencast.com/t/qrwM7SNcQ -> https://forum.tagdiv.com/how-to-make-the-site-faster/. If you are not aware of the steps which are needed to take in this regard, please try to find other online solution in this regard or also, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thank you for your understanding!

Hello rahulagg25,

The problem seems to be generated by CDN. You can find a solution here: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/ Also, if the problem will not be solved with this advice, please try to find other online solutions in this regard because the origin of this issue can be more complex and depends on a lot of things and it is not theme related.
For your second request, you should provide your website URL so I can inspect it closer and also, so I will be able to provide a more accurate response.

Thanks for your understanding!