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Ok I tried diabling all plugins and deleting cache files but didnt work..
Is there a a way i can do this manually??
Dont know what you meant by reset cdn file.. if you mean content delivery network.. i dont have one.
Hello,
Unfortunately there is no setting to add more articles in the mega-menu. They were created to display 4 elements and not any other number. The mega-menu is a very complex part of the theme and changing it will require some pretty good coding skills.
as for your second issue, please set the wordfence plugin to learning mode or disable all plugins except visual composer, clear cache and reset cdn files.
Thank you!
Hi,
Well the cache does exactly what you describe the issue to be. It stores the current state of the site. If your cache is set a certain way, it will keep your site as it is until the cache gets cleared no matter the change you make. Sometimes even disabling the cache plugin will not clear the cache and keep it until it clears itself. Cache plugins have lots of options and that is why we tested them and found this solution to work best with our theme: https://forum.tagdiv.com/cache-plugin-install-and-configure/ Pleae use this guide to set up your wp super cache settings.
Also a cdn server and hosting cache could have a hand in this issue as well.
Thank you!
Hello,
In order to use cludflare with our theme properly, you should follow this guide: https://forum.tagdiv.com/cloudflare-cdn/
Thank you!
Hello,
Well 35 plugins is a lot to use. We only recommend using these plugins with our theme: http://screencast.com/t/vievSLGP25
Please disable all plugins except visual composer, clear cache and reset cdn files. Then test images again.
You should remove any unnecessary plugins from your website. I know probably all of them are useful but they do more damage than help. Plugins are not usually written correctly and using more plugins you weaken your site security and functionality.
After you solve the plugins issue pleas euse this guide to make your site load faster: https://forum.tagdiv.com/how-to-make-the-site-faster/
Thank you!
Well the thumbs work on 7.5 as well. It is most likely a plugin conflict. One of your plugins could not be compatible in 7.5 anymore. We test every version before release as you can imagine and there is no thumb issue in our theme. Try to disable all plugins except visual composer, clear cache and reset cdn files. Then test the thumbs on the current version of the theme.
Thank you!
Hello xanamorales,
Unfortunately, I cannot access your website. Please provide a valid URL of your website so I can inspect it closer. Do you are using the Mobile Theme concept? Notice that the homepage for the mobile theme is too different than the desktop version and mobile responsive version. First of all, please consult our documentation here -> https://forum.tagdiv.com/the-mobile-theme/ To exclude any conflicts in theme, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet. Also, if the problem is still there, please make a new clean install from scratch and install only the required plugins, purge all CDN files if you are using the CDN system and check the results.
Thanks for the message!
Ok Please disable all plugins except visual composer and woocommerce, clear cache and reset cdn files to make sure plugins do not interfere with the woocommerce plugin.
If you still cannot get the plugin to work properly, please contact us via our email address at contact@tagdiv.com and provide wp-admin so we can login and investigate
Thank you!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Our theme does not re-size the ad in this particular case. It should display in it’s full width.
Please contact us via email at contact@tagdiv.com id you still have trouble with the ad and provide wp-admin so we can login and investigate.
Thank you!
hello,
Please do not post your login information here as this is a public forum and other will be able to see them. Please disable all plugins except visual composer,clear cache and reset cdn files if you use it. Then test the registration again. i saw that you use many untested plugins so there is most likely a plugin conflict going on. Please also change your admin login to prevent any unwanted users accessing your site.
If you want to provide private information please do so via email at contact@tagdiv.com
Thank you!
Hello,
If the post settings do not appear on your site, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. If you still have trouble with this please contact us via email at contact@tagdiv.com and provide a link to your site and admin information so we can login and investigate.
Thank you1
Hello,
Please try to disable all plugins except visual composer,clear cache and reset cdn files if you use it. Then test again. Please also provide a link to your site so we can inspect it.
Thank you!
Hi,
Thanks Chris for your great help! You have the crown!
@tricell Most probably a plugin conflicts with the theme’s javascript and that’s why you get this issue with mobile menu. I suggest to disable all you plugins except Visual Composer, clear all you caches and purge your files if you use CDN and check again if it the issue persist. If it works please enable your plugins one by one and see which one cause this problem and disable it or try to find an alternative.
Thanks!
You might try my trick in my long winded optimization thread toward the end to load jquery via Google CDN vs local copy. We do that on our newsmag sites.
I had a function for functions.php to unhook local copy and load the CDN copy of jquery.
Mobile is kinda funky, but not having any issues with our sites.
This also presumes you disabled the stupid lazy loading “effect” on your site. ?
Well… if the old content is not actually there, and your dbase is optimized, and the info shows up on a mobile device, perhaps problem with mobile device cache not cleared.
It’s technically impossible for a site to show defunct content if no longer in dbase as dynamic site, unless it’s been “cached” someplace, like opcache, mod_pagespeed, CDN, Varnish, cache plugin, etc.
Obviously if you load up an old version of site layout, with, say content in old categories, no longer updated, that old content would show up again.
Do you have same issue switching to a default theme, view on mobile device? Then, reactivate this theme, visit again on mobile device?
Have you done normal house keeping like
a) optimize dbase to clear transients, such as with wp-optimize
b) resave permalinks to clear temp WP redirect cache
c) checked your site via FTP to see if you still have a caching folder with cached files
d) checked your htaccess file to see if you have links to cached files or cache redirects leftover from caching system?
All that can possibly be culprit.
Hi,
That seems to be the wp admin bar. It should not be showing up if the user is not logged in. That is a strange issue. It could also be a caching issue. Please use wp super cache and these settings:
https://forum.tagdiv.com/cache-plugin-install-and-configure/ and for a cdn server: https://forum.tagdiv.com/cloudflare-cdn/
I hope this helps.
Thank you!
Hello,
The slider gallery works just fine on our end: http://demo.tagdiv.com/newspaper/td-post-aston-villa-beat-liverpool-to-join-arsenal-in-the-fa-cup-final/ If yours does not work like the on on our demo, then you probably have a js error affecting it. Please disable all your plugins except visual composer, clear cache and reset cdn files if you use it. Then test again. Also switch to the main theme if you use a child theme in order to rule out it;s interference. Please also disable any js optimization as well.
As for the second issue, it has since been fixed. You can access the forum now without any issues.
Thank you!
Hello,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test again. If the settings are still not responding please check your caching settings and only use these ones: https://forum.tagdiv.com/cache-plugin-install-and-configure/
if the issue is still there please contact us via email at contact@tagdiv.com and provide wp-admin so we can login and investigate.
Thank you!
Hello,
Please make sure you installed the the properly by using this guide: https://forum.tagdiv.com/install-via-ftp/ Then make sure you update your visual composer plugin to the latest version by following this guide: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/ and disable all other plugins except visual comsposrer, clear cache and reset cdn files.
If you use a child theme=, make sure you switch to the main theme to rule out any issues regarding the child theme.
Thank you!
Hello,
Please make sure you use SEO yast to have control over what google shows in the search
https://yoast.com/wordpress-seo/
If this is causedc by a plugin, you will hjave to disable all plugins except visual composer, clear cache and reset cdn files. Then have google rescan your site.
Thank you!
Hello,
i have on mobile version on review box little bug.
Left and right border is white.
Top and bottom is grey.
This happens only in mobile version probably only on black version of theme.
Here is image.
Site is: http://www.rewind.sk
Thanks for help..
I tried to fix CSS and i fixed it one time but with theme update it again goes wrong.
Please fix this in update thank you.
I dont use CDN and ckeared cache many times. Send email.
Hello Roma,
Please ensure that you have cleared all your caches, purge CDN files if you are using CDN system and check the results. If the problem is still there, please send us an email at contact@tagdiv.com and provide there your website URL with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can easily identify you.
Thanks for the message!
Hi,
This sounds like a plugin conflict to me. Please disable all plugins except visual composer, clear cache and rest cdn files if you use it. Also try to re-save permalinks.
If you still have trouble with this please provide a link to your site so we can inspect it.
Thank you!
Hi,
1. Yes it really should not show the login section if it’s disabled from the theme panel http://screencast.com/t/yroFZJjOunV
Once I disabled the login on the mobile theme settings it did not show up anymore. You probably have a strong cache enabled so the option was still served from the cache. Please try again and clear cache afterwards.
If you still have issues with the sign-in/join on the m,obile theme please try to disable all plugins except visual composer, clear cache and rest cdn files. Then test again.
2. If you do not need the login at all on your site, you will have to remove those lines from the code as the theme panel only hides the options but does not remove the code for the login. Please follow this topic to see how you can remove the login tags:
https://forum.tagdiv.com/topic/how-to-remove-the-invisible-login-from-bots-view/
Thank you!
