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Hi
I’ve checked your site and noticed that you’re using an older version of Newsmag theme. Try to update the theme at V 3,1 which is available on themeforest, update Visual Composer at V 4.1, this version is included in theme’s patch, deactivate all plugins except Visual Composer, clear all caches purge cdn files then test the site again.
Let me know how it goes.
Thanks!
Hello,
If you want categories to show up in the ajax filter, you need to add them to the ajax filter tab, not the simple filter tab. Please read this guide: https://forum.tagdiv.com/block-settings-guide/
All of the categories have to show up in the thee panel. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Thank you!
Hi
I’ve checked your site and noticed that you’re using an older version of Newsmag theme. Try to update the theme at V 3,1 which is available on themeforest, update Visual Composer at V 4.1, this version is included in theme’s patch, deactivate the child theme, deactivate all plugins except Visual Composer, clear all caches purge cdn files then test the site again.
Let me know how it goes.
Thanks!
Hello,
Please check other settings in the theme panel and see if they save or it;s just the translations. In any case please disable all plugins except visual composer, clear cache and reset cdn files if you use it. This is most likely a plugin conflict. Also if you use wordfence, please set the firewall on learning mode. If you use a child theme, try to activate the main theme to rule out any custom code affecting the theme panel.
Thank you!
Hello,
Disabling “some of the plugins” will nt do it. You have to disable ALL of them at once and then clear your cache and reset cdn files if you use it. This is the way to check for plugin conflicts. Plugins conflict even between one another not just plugin vs theme.
Let us know how it goes.
Thank you!
Hello,
We have no such reports of anything of the sort but please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. This is most likely a plugin conflict.
Let us know if you still have trouble with the slide.
Thank you!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it.
This is in most cases a plugin conflict that breaks the theme javascript.
Thank you!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test the login again. It could be a plugin conflict affecting the login widget. You can also increase your system status parameters as this guide suggests: https://forum.tagdiv.com/system-status-parameters-guide/
Thank you!
Hello,
Those values from the wp area depend on the image size you add. They are not fixed. Each image has a different thumb for large and medium sizes depending on the image aspect ratio and size. If you use any image optimization plugins such as photon from jetpack, please disable it.
in fact please disable all plugins except visual composer. clear cache and reset cdn files then test images again.
Thank you!
Hello,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then try the facebook share again and see if the site loads
Thank you!
Hello Eldecoin,
Please ensure that you are using the latest version of the theme and also, if you are using some untested plugins, please try to disable all of them and install only the plugins that come bundled with the theme and rule out the conflicting plugins. Inspecting your source page I have notice that you are using the wp Rocket plugin..please try to disable it and try without it. Clear all your caches, purge CDN files if you are using the CDN systems and check the results.
Hope this helps and let us know how it goes!
Thanks.
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files. Then test the mega-menu again. It is probably a plugin conflict.
Let us know how it goes.
Thank you!
Hi,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then check article inline ads again. Please note that smart lists will ignore article inline ads and if you use the mkobile theme, you must use these ad spots: http://screencast.com/t/at9XiAXGo
Let us know if you still have trouble with ads and if you do please contact us via email at contact@tagdiv.com and provide qp-admin so we can login and investigate the issue. please also include a link to this topic.
Thank you!
Bogdan B
Hi
Try to deactivate all plugins except Visual Composer, deactivate the child theme, clear all caches, purge cdn files if you’re using then test the site again.
Let us know how it goes and if you still can’t mange to solve this please provide a link where you’re using page-builder+title so we can inspect this closer.
Thanks!
Hello,
You can first try to disable all plugins except visual composer, clear cache and rest cdn files if you use it. This will rule out a plugin conflict. Not all plugins work with our theme. If you have a child theme, make sure you switch to the main theme to see if there is no custom code in there affecting the front-end.
let us know how it goes.
Thank you!
Hello seifdine,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme and rule out the conflicting pluigns. Also, please try to clear the server cache if you have it or if you do not know about this, please request to your hosting provider. Also, if you are using the CDN system, purge all the files and test it again. Usually, these types of problems come from these causes.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
The colors should work as expected. Please check other settings in the theme panel and see if they also do not work.
If you use wordfence, please set the firewall to learning mode. If you don;t please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also if you use a child theme, please switch to the main theme to rule out any custom code affecting the theme panel.
Let us know how it goes.
Thank you!
Hello,
It’s nothing strange at all. We do not recommend any minification options coming from plugins. W3 total cache is known to cause issues with our theme so if you can, please switch to wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ as for the minification, we only recommend cloudflare: https://forum.tagdiv.com/cloudflare-cdn/
Thank you!
Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Also if you have a child theme, try to switch to the main theme to see if the problem does not originate from there.
Let us know how it goes.
Thank you!
hi,
is there a performance/slowness correspondence based on grids number that I put in a page?
look at the snapshot: https://snag.gy/Vl0UwZ.jpg
well, that page is very slow in loading no matter what kind of cache/cdn/whatevertrick I use.
am I missing something here?
thank you
Hello, Bogdan,
We’re not using Wordfence, so it’s not that. I’ve actually cloned the site to a development setup and I have the same issues there, and that’s with all of the plugins disabled, and the CDN disabled as well.
Considering all of that, what else could it be? In particular we’re trying to display dates on posts and turn off the modal image setting.
The only other thing to note is that we’re using the child theme, but I rechecked that setup and it seems fine.
Any ideas would be most helpful.
Hi,
You seem to have a js error in your browser console: http://screencast.com/t/0XUK7Ocjrtc
Please disable all plugins except visual composer, clear cache and reset cdn files. Also remove any js minification tools you might have in place.
Let us know how it goes.
Thank you!
Hello,
1) Please follow this guide to set up your facebook counter properly: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ and please clear all caches afterwards from the plugin, browser or cdn server if you use it.
Let us know if you still have trouble with it.
2) For the mobile theme you must also assign menus from the menus area of wordpress: http://screencast.com/t/k6dmaQ9CXJ
Thank you!
