- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
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Hello steventsakanikas,
I have tested your website in mobile mode and now seems to work as properly. If your problem reappears, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps!
Thanks for your understanding!
Hello zingolo,
First of all, please try to disable all the active plugins, leave just Visual Composer, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
This theme behaviour regarding on hover on mobile it seems to come from your untested plugins which interact with the theme and which might cause a lot of unknown issues. Also, the problem which you have mentioned regarding on zoom in might come by some ads which are not correctly set (if you are not using the AdSense code and if you are using other ads and these are not added with div method might appear some behaviour like this) -> for more information about this method you should consult this -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
Regarding on your Big Grid, please try to regenerate the thumbnails. -> http://screencast.com/t/d3jOHMWvHA For more information about this process, please refer to this topic here -> https://forum.tagdiv.com/topic/block-images/
Also, for more information about low resolution for images in mobile mode, please check this topic here -> https://forum.tagdiv.com/topic/feature-image-on-mobile-is-low-resolution/
Hope this helps!
Thanks for your understanding!
Hi,
Unfortunately it seems you have issues in your wordpress installation. This unfortunately is not theme related and falls beyond what the theme support can offer you. Please test newspaper without any plugins as plugin conflicts can also cause all kinds of problems.
Please disable all plugins except visual composer, clear cache and reset cdn files.
If you still get errors, please switch to a wp default theme and see if you still have these issues.
Thank you!
Hello Junior,
This behaviour appears because perhaps, you are using CDN system. So, to solve this problem, please try to clear all your caches (inclusive CACHE SERVER -> request this to your hosting provider), purge CDN file and test it again and check the results. Until now, we have encountered this problem and all of the customers which were had this issue were solved it by deleting the cache server. Please try to contact your hosting provider and request them to clear the server cache.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
Please first try to make sure comments are enabled on your site from the wp settings->discussion settings: http://screencast.com/t/j4Ru2IDLhL then from the theme panel: http://screencast.com/t/kJEBqBj2 and on the post itself: http://screencast.com/t/oXo4Ey7H
if all of these options are enabled, then please try to disable all plugins except visual composer, clear cache and reset cdn files of you use it. Let us know how it goes.
Thank you!
Hi Catalin,
I’ve got the same issue like “Gorobets”.
#. I disabled all plugins.
#. I activated only three plugins: Visual Composer, Mobile Theme, WP Rocket.
#. I cleared all caches in WP Rocket ( don’t use any CDN).
http://prntscr.com/bllrtl
Thanks!
Hello photooseu,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh/clean install from scratch with the latest version of the theme using the FTP method and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
This problem could be caused by the way you implemented ads. If your ads are non adsense then please use this method to implement them properly: https://forum.tagdiv.com/using-other-ads-non-adsense-ads/
You can also try to disable all plugins except visual composer. clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi
Please follow this link to download the slider: http://cdn.tagdiv.com/wp-content/uploads/2016/06/animals_slider.zip
Thanks!
Hello
Comment form is not displaying on my site http://digitaldownloads.io
I have used Disable Comment plugin for a while and now I have removed the plugin but Comment form is still now displaying
Note that I have enabled W3 Total Cache Plugin with MaxCDN CDN service, so do these create trouble in disabling Comment form
I can’t find the exact issue of not displaying comment form on my site
Please help me out…of here
Hi
I’ve checked your site and found a js error in browser’s console: http://screencast.com/t/pRikF3j6 Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test the site again.
Let me know how it goes.
Thanks!
Hi
I’ve tested the code you provided on my side and didn’t got any issues with it. The page it’s displayed fine and anchor links work well. I am not sure why the page these links do not work as well on your site but you can try to deactivate all plugins except Visual Composer, clear all caches. purge cdn files if you’re using then test again.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi
Please make sure that your server meets the requirements specified in our documentation: https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and also check if the parameters from system status have the values indicated here: https://forum.tagdiv.com/system-status-parameters-guide/
From our reports the theme requires more resources when on the page are loaded blocks which uses ajax pagination. When one of next/prev or load more buttons are clicked the theme make a request at admin-ajax.php file and the server must handle more requests.
Also there are many factors which can influence how your server handle the site. Try to configure the site in a very simple way so the queries number to be as low as possible. Try deactivate all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then check for a period of time how site is running.
We also recommend to use a plugin for cache. The theme is tested and works fine with WP Super Cache: https://forum.tagdiv.com/cache-plugin-install-and-configure/ You could also use a cdn service and mysql query cache for a better optimizations and fewer queries: https://forum.tagdiv.com/cloudflare-cdn/ – http://dev.mysql.com/doc/refman/5.7/en/query-cache.html
I hope this helps!
Thanks!
Hello all,
Please ensure that you are using the latest version of the theme with the latest version of the required plugins (Visual Composer 4.11.2 and Social Counter 4.1) Update your theme using the FTP method according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Try to clear all your caches, purge CDN file and test it again. If your problem is still there, you can try to make a new clean install from scratch with the latest version of the theme and check how it will work.
Thanks.
Hi,
Your image seems to have a resize propriety on it that is not added by our theme. It could be a tool for images that you use. Please disable all plugins except visual composer, clear cache and reset cdn files. Then check your images again. If you have any image optimization tools on your server, please also disable those.
let us know how it goes.
Thank you!
Hello Hasan Gunel,
I have done some tests on my side and the Ios Bookmarklet seems to work as propelry. Please try your theme without any untested plugin, just leave Visual Composer and Mobile Theme to active, clear all your caches, purge CDN files if you are using the CDN system and try the theme in this mode and see how it goes.
If your problem is still there after this and if you need more assistance in this regard, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can easily identify you.
Thanks for your understanding!
Hi,
Please make sure you use the latest theme version and the update is done properly. Try to reinstall the theme by following this guide: https://forum.tagdiv.com/how-to-update-the-theme-2/
If the problem is still there after the update/reinstall please disable all plugins except visual composer, clear cache and reset cdn files.
Then try your theme panel again.
Let us know how it goes.
Thanks.
Hello Socialfeed,
Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN file and install only the plugins that come bundled with our theme and rule out the conflicting plugins. So, if these errors will disappear after this, you can install your plugins one by one and you will have to identify the culprit and remove this to avoid this conflict. Unfortunately, not all of plugins are working fine with the premium theme.
Hope this helps!
Thanks for your understanding!
Hi
I’ve checked your site and mobile menu works fine on my side: http://screencast.com/t/KmCimojOyn Id you still have this issue try to deactivate all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let me know how it goes.
Thanks!
Hello drastic,
Please ensure that you are using the latest version of the theme and also, the latest version of required plugins. If you are using some untested plugins, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
If your problem is still there after this, please try to make a new clean install from scratch with the latest version and test it again.
If you need more assistance in this regard, please provide your website URL so I can further inspect the problem after you have done what I meant above.
Thanks for your understanding!
Hi, Catalin.
Thank you for the answer. I did everything you said.
1. I disabled all plugins.
2. I activated only three plugins: Visual Composer, Mobile Theme, WP Super Cache.
3. I cleared all caches in WP Super Cache (I don’t use CDN).
Then I went to the one of the posts on my website from mobile phone. I saw the mobile version of the post.
Then I visited the same post from PC. And theme showed me mobile version again. I tried to clear cache. It didn’t help.
I tried another way. First I opened another post from PC. I got standart version of the post. I visited the same post from mobile phone. And from mobile format was also as for PC, not mobile version.
So, as I understood, WP Super Cache caches the version of post for the device that first enter the post. And then shows this version for all devices.
You can try by yourself at cardiagram.com.ua
Hello valnyc2016,
Please ensure that you are using the latest version of the theme and required plugins (Newspaper 7.1.1 and Social Counter 4.1 and Visual Composer 4.11.2) via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ , clear all your caches (server caches), purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. The Visual Composer is fully tested with the latest version of the theme and works perfectly.
If your problem is still there after this, please try to make a new clean install with the latest version of theme and check how it will work.
Thanks for your message!
Hello Lawzing,
Please ensure that you are using the latest version of the theme with the latest version of the required plugins and also, you have fully updated your theme only via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ because this is the surest method in this regard. Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (and caches from your dedicated server -> contact your hosting provider if you do not have access), purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem will still there, please try to make a new clean install from scratch with the latest version of the theme and let us know how it goes.
Thanks for your understanding!
Hi,
I meant restoring the header code to the default code of header style 7 if you have modifications in place, not changing the header style. if no modifications were made, please disable all plugins except visual composer, clear cache and reset cdn files. Also if you use a child theme, please try to activate the main theme and see if the problem is still there.
If you still have problems wit this, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect this issue. Also include a link to this topic so we can identify you.
Thank you!
Hi,
Smart lists are very sensitive to html tags that are not closed properly. Pleas use only standard html inside a smart list and make sure you close all tags in text mode. It’s a good idea to re-create it from scratch when this situation arises as it takes too long to find the one tag that is not closed properly. Simply copy the text over in a new post and add your images. Then set your titles and check the smart-list again.
If you still have problems with smartlists, try to also disable all plugins except visual composer, clear cache and reset cdn files in order to rule out a plugin conflict.
Let us know how it goes.
Thank you!
